BoConcept UK Avis 604

We purchased a new kitchen table and chairs from the Canterbury store. From the beginning, Niki patiently helped us think about design and colour - over several visits! In the end, the product fits beautifully and the chairs looked amazing. We got excellent help from Angela in finalising our order and delivery. All and all, a great experience.

The initial customer service was outstanding. The sales staff in the Cardiff Store were so professional and knowledgeable about their products. They were friendly and accommodating regarding our enquiries. A follow up email was received later that same day with all the details we had requested.
We were able to decided based on the details provided, and again in a call to the store the purchase was seamless and an enjoyable process!

While the team in the actual store branch was fantastic (Westbourne), the sofa quality does not match the price point. The company replaced two of the sofas they delivered given the state of them, everything from marks on the fabric, to rips on the back, and more recently, the cushion covers of the sofa are not "removable" as the company boasts given the exposed foam/infill (I wish I could add the picture here). When we try to unzip the cushion covers, the infill gets stuck (as it's just fluff). I called Customer Service department about this but they said they do not know the answer (which is quite odd for the Customer Service department to not be able to answer questions about the products) and told me to go back to the store who sold me the sofa and ask if the custion covers should be removable.

For the price point, customers deserve a better product.

Our part order was delivered on time and ready to go. Lee the driver was very helpful and relocated an extra item as requested.

Tracey from Customer Services has been nothing but amazing! She has followed up until the issue was resolved, she made sure she had all the right information and she checked in after the issue had been fixed to make sure that everything was in order. If you need help with anything at Bo Concept customer services definitely Tracey is the best person to assist!

Rita at BoConcept, Harrods, has been very professional, personable, and patient in helping us to choose furniture for our new apartment. While we could not find the right items this time, we are extremely grateful for her help and knowledge. Thank you for making the frustrating experience of furniture shopping more pleasurable!

The furniture was not delivered on time as promised, but all items were comfortable. The dining table needed some adjustments which were done after a few weeks. A couple of chairs were also delivered later. The interior designer who was working with me was very efficient and helpful, thanks to Rita.

From the moment we went into the Chichester store we received great customer service, all the team were helpful, creative, patient and responsive. We found the home design service invaluable and are delighted with the products we bought.

Pushy sales staff
Badly made sofa
Terrible complaint handling

Bought a sofa from the Harrods shop, sold by Rita. Very helpful service, quality product and delivery was right on time. Value for money.

Am 31.12.2023 haben meine Tochter und ich BoConcept im CentrO besucht. Die Beratung von Frau Wilkening war sehr kompetent und freundlich. Der Vorschlag zur ausgewählten Ware kam noch am gleichen Tag per e-mail.Es kam leider nicht zum Kaufabschluss ,was aber am Warenangebot lag ,da wir ein spezielles Maß benötigt haben welches auch im Angebot hinterlegt war, jedoch bevorzugte mein Mann einen Tisch der keinen Mittelholm hatte und das gab es leider nicht im Sortiment mit dem speziellen Maß . Frau Wilkening rief mich pünktlichst zwei Tage später zur vereinbarten Zeit an um sich zu informieren wie meinem Mann der Vorschlag gefallen hatte. Als ich ihr mitteilte das wir leider nicht ins Geschäft kommen würden,(wegen oben erwähnten Grund )und uns anderweitig orientiert haben war sie sehr freundlich und verständnisvoll und absolut vorbildlich in der Verabschiedung. Die Beratung war top!!!

Because I had to leave London temporarily and could not receive the goods at home, Miss Rita Zadoorian, a design consultant from Boconcept UK, came to the house to receive the goods on my behalf, and supervised the whole process of delivery with the cooperation of the apartment property management staff.

Over the years we have purchased items from BoConcept in Scotland and Newcastle and been delighted with the products and the helpful and knowledgeable staff.

When we moved to Kent in 2019 we purchased items from the Canterbury store

More recently we unfortunately broke one of the white wall doves we purchased a few years ago and whilst these are no longer on sale in stores and online Anglea from the Canterbury store very kindly tracked done a few lying in stock rooms in other UK stores

The staff at these store like Angela could not have been more helpful when dealing with our purchase, packing it and having it ready for my courier to collect them

Thanks to all involved , whilst most companies like to promote good customer service in my experience they rarely actually deliver it - I am delighted to write this deserved review for BoConcept as they went above and beyond with customer service for an item which only cost around £45

Much appreciated

Ray Douglas

Excellent service from Nikole in the shop in Cardiff further supported by the delivery and installation team. Very happy with the furniture bought and would happily recommend BoConcept to anyone looking at making a purchase.

In October 2024, I purchased a BoConcept sofa and carpet at the Harrods store in London, and it has been a disaster from the start. I don't understand why such poor quality products can be sold in the store. The carpet and sofa shed a lot of hair non-stop after receiving them. The company arranged for a third-party investigation, thinking BoConcept was a responsible company, but it turned out not to be the case. The person from the third-party company clearly stated that this shedding was very abnormal and that the company most likely would need to replace the items. However, after a long wait of over a month, BoConcept replied saying that this level of quality was normal, and I would need to vacuum and maintain it daily. If there are other customers facing the same issue, please contact me so we can demand the company to make a decision together. This is a very irresponsible company, and I advise everyone not to make a purchase from them!

So pleased with our new Modena sofa, it looks great, feels great and is so comfortable. A quality product. Everything has been very straightforward with BoConcept from ordering in store and delivery. Just the way it should be.

Choosing the colour of furniture from tiny swatches is a challenge and we'd initially ruled out traveling to the showroom due to distance. We were in discussion with Teo from the Chichester showroom, the closest to us and she has been simply fantastic throughout our BO Concept experience. A consummate design professional who absolutely understand the need for an effortless experience for her clients. From sharing photos of interior design projects aligned to our colour pallet to help us visualise, sharing other relevant images but what we really appreciate what the care and attention Teo applies to her clients. Teo kindly took the larger showroom fabric samples outside for us and took a few photos in different light to help us get an understanding how these colours look in natural light. So helpful. Teo also shared professional interior design advice on how she sees and feels these colours. We've decided to visit the store to see the fabric in person and to tap into the vast experience to see if we can get some cushions for our sofa too :) Teo is an absolute credit to the BOC team and we hope her skills are appreciated by the leadership team at Chichester and head office. Thanks Teo

Individual attention from staff especially Nicole who was extremely helpful

Recieved delivery @ my lodge in St Andrews today.
Both gentleman removed their shoes,so nice and I just love my sofa
Very helpful guys.
Thank You.

I visited the Canterbury store looking for some help furnishing a very empty living room.

Leoni was incredibly helpful and very patient with me (thanks Leoni). The team went out of their way to arrange delivery and were great getting things in and set up.

Will 100% be back.