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Shop Boho Via ™ for boho chic clothing. Explore our collection of bohemian dresses, tops, skirts and accessories.
Australie
2,2
13 avis
Aucun historique récent de demande d’avis
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N'a pas répondu aux avis négatifs
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I ordered a necklace beginning of January. It was supposed to be delivered in the week of the 16th. It is now February 9th and I still haven't received my package. The delivery date is constantly being changed on their website so I have no idea if I will ever get my package. I sent Boho an email about this end of January but I haven't got a reply.
It's been two months and my dress is still not delivered. Luckily, I received a suggestion that I should contact my bank, and they can get my money back. I thought it was too late as it has been two months, but my bank managed to get me back my money in 7 days. I am so happy. I will never buy from Boho Via again. Their service is poor.
At the end of August, I ordered two items from Boho Via, but only received one. I tried to contact them about this, but received no response. I tried using the contact form, email, and even a letter, but no one replied. Therefore, I cannot report a positive experience.
Eu comprei uma saia pra minha namorada, mas até hoje não chegou, quase um mês de espera e não chegou, sendo que o prazo pra entrega era de 5 dias úteis, não gostaria do reebolso, apenas do produto.
Shipping was fast. All good...Pretty dress but kinda bummed about the finishing touches... the seams don't have zigzag stitches and already frayed after one quick gentle wash. Fabric is super thin and see-through. I just bought a slip to wear under. That's why I gave 3 stars!
Still didn't get my order after 2 weeks. Customer support replied fast, said the parcel was returned because I didn't pick it up, which is not true. Or maybe the post messed up! Got refunded. Only 2 stars cause the experience wasn't great.
Réponse de Boho Via
Thank you for your feedback, and fair enough for the 2 stars, we’re truly sorry we provided such a poor experience.
Sometimes parcels get returned to us for various reasons: if they’re not picked up, if the postal service makes a mistake, or if we make an error when writing the address. Whatever the cause, we understand how frustrating it is.
We’re glad the refund was processed quickly, but we sincerely apologise for the inconvenience. We’ll keep working to improve :)
Fast shipping, all good... The dress is nice, but I was a bit let down by the finish... the seams aren't reinforced and already started fraying after just one gentle wash. That's why I'm giving 3 stars.
A bit disappointed with the price-quality ratio. The dress is pretty, but there were some loose threads hanging in the front. Too bad, because the packaging and the little note were really sweet.
Réponse de Boho Via
Hi, Thank you for your feedback.
Please contatc us by email. If there is a default on the item, we will happily send you a new one 😊
Sukienka nie dotarła. Czekam już bardzo długo. Bardzo mi przykro, Firmą nie solidna. Pierwszy raz to mi się zdarzyło, żeby nie dostać towaru.
Réponse de Boho Via
Hi Marzena, Thank you for your feedback. 😊
I'm truly sorry that you did not receive your dress yet. 😔 According to our order tracking, there was an attempted delivery without success, and unfortunately, the order has been sent back to us. I have provided you with a full refund as a result.
I haven't received any communication from you about this issue prior to this review. I would surely have found a solution if you had contacted us before leaving a review. Our email is contact@boho-via.com, and we reply to all emails promptly.
While I’m not happy to receive a 1-star review, ⭐ it is still positive since I was able to find your order delivery was unsucessfull and refund it.
I ordered a boho style blouse from boho-via. as it says in the website that it's a Swiss site and would be delivered within 3 days, that was in January, nothing arrived, so I emailed them and recieved my purchase in March, but unfortunately it was not what I had ordered and paid for, I emailed them asking if I could return it for a refund(says in website that I can), that was more than a week ago.I have not recieved any reply.
Réponse de Boho Via
Thank you for your feedback! 😊
I completely understand your frustration. I’d be upset too if I didn’t receive a reply. However, it looks like you may have contacted the wrong email address. Our correct email is contact@boho-via.com, and we respond to all emails, good or bad, no exception (actually I'm lying, except spam emails, which floods our inbox! 📨).
We genuinely never received your emails, otherwise, we would have done something, as a 5-week delivery time is unacceptable (our average delivery time is 5-10 business days). I found your order using the name on this review and have now fully refunded your purchase. ✅
To clarify on your feedback, our advertised delivery time is 5-10 business days, it has never been 3 days (though we hope to achieve that one day! 😉). Your order was placed at the end of January and delivered at the beginning of March, totaling 5 weeks and 3 days, completely unacceptable.
Also, while we deliver to Switzerland and worldwide, we are an Australian company. Our company details are listed in the website footer and terms & conditions.
Again, I apologize for the experience. 🙏
While I’m not happy to receive a 1-star review, ⭐ it is still positive since I was able to find your order and refund it because of the poor experience. 💙
The top’s cute and has that boho charm, comfy too. Washed it once and the color dulled a little, ugh. They said it’s normal, not sold on that excuse. Might give it another shot.
Réponse de Boho Via
Thank you so much for sharing your feedback with us! 🙏
I'm truly sorry about what happened with your top after washing. I can't believe we told you it was normal, it is not normal for the color to dull after a first wash.
Could you please send us an email with a photo of your top showing the color issue? Just snap a quick pic and we'll take a look to see what we can do to make this right. :)
The shirt I bought is real pretty and feels decent for what I paid. Shipping dragged a bit, took 9 days to arrive while I paid extra for fast shipping! They refunded the express shipping cost after I email them. I'd order again if they speed things up next time.
Réponse de Boho Via
Thanks for the review. We totally get the shipping frustration (9 days is no joke when you've paid for fast shipping 🙄), but one star feels a bit harsh considering you actually like the product! Especially as we refunded your extra shipping fee instantly after you emailed us.
We will do our best to ship faster next time and hope you will reconsider your 1 star review and shop with us again.
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