The Boiler & Install Company Avis 

Big thank you to Dale and Chris for sorting the issue we had at home!
We moved into a new house in June last year, and the hot water and heating is done via a 10 years old combi boiler.
When I say a new house, it's new to us, not the house which is a 100ish years old!
Few days ago, loss of pressure happened and the boiler shut down returning a E119 error message. I love to try to sort stuff myself, so quick google search and the pressure is back on no problems.
30 minutes later, I notice that the spotlights on the kitchen ceiling are leaking. Surely that can't be normal I'm thinking!
I head upstairs, remove the nice mandatory English carpeted floor, then rip some of a weird foam underlay, unveiling old looking floorboard.
I see some copper between two floorboard, right underneath them. Odd I thought. I remove couple of floorboard around where the leak is meant to come from, and what a surprise, a huge variety of jesus christ style rusty nails, plasterboard screws, some stapples etc. The typical mess you expect to find that type of houses, and one of the nail basically was putting pressure against the pipe, and with time, heat and motion, fractured the copper which lead to a micro leak, enough to likely make the pressure drop over a long period of time. When I put the pressure back on, it was likely too much for the pipe and it really raptured and made a bigger hole, leading to a real visible leak.
I thought I would fix it, went to screwfix, spend a bit in buying gas, piezo burner, patching system etc.
Well, to each their job, and I couldn't fix it myself, so thought of Dale which I know for IT/Tech related matters. Texted him asking for help and advise. Suffice to say that Chris showed up as soon as he could, and the whole issue was dealt with within 90 minutes, which included a service of the boiler (which we didn't get done since we moved in).
Long story (short?), I couldn't recommend them more for plumbing issues and water heating related matters. They are very professional, care a lot , and Chris took time to explain a lot of the why, what, how etc!
Also, their rate is very reasonable, especially considering the quality of service, and I will sign up to their subscription model for service and repair!
Thanks a lot Dale and Chris! I will certainly just call directly next time anything requires pipes and water related stuff! To each their job, and you're doing yours amazingly!

Very exceptional service, very reliable and gave me all details throughout the process.

Great service from start til the end. Respectful and on time .
Highly recommended !

From the moment I contacted B&Install I got the support of Josh who quickly identified that the boiler was under warranty (another form was going to charge me £1200 for work Vaillant ended up carrying out for nothing) and went on to give us a quote for 50% of the level those other boiler people quoted saving us being ripped off (another £2500 saved) for installing a Baxi immersion tank, Installation - on time and efficient - high standard of workmanship and all waste/packaging removed. Superb.

Really pleased with the service. Josh scoped the job via video call and provided a clear quote at a reasonable price. The initial installation date was a bit further out, but as I had no hot water it became urgent - Dale helped bring the date forward, which I really appreciated.
Chris completed the installation and was brilliant - professional, clear, and made sure everything was tested and working before he left. Great communication throughout and I’d definitely recommend.

Very professional and clear. Everything was explained and contact was clear and easy. All the questions i had were answered and the boiler installation went off without a hitch

From the first contact with Josh at The Boiler & Install Company I was reassured by their knowledge the best option for me and their patience with my questions. There was no sales pressure, just plenty of information to help me choose the right boiler. An install date was arranged and the engineer came on time, fitted the boiler and explained everything. The whole process was very straightforward and I would happily recommend this company to anyone needing a new boiler.

10/10 service from Chris. Would recommend was professional and efficient. Fitted a combi boiler with ease.

Chris arrived on time to carry out the survey and clearly explained several options, helping me choose the one that best suited my needs. He came across as very knowledgeable and answered all of my questions thoroughly.

Afterwards, Dale followed up and went through the quotation with helpful video explanations, which made it much easier for me to understand the differences between each option.

The on-site work was completed efficiently, and everything was left tidy and clean. The pipes were installed neatly, and the entire job was finished on time. I’m very happy with the overall service and the quality of the work.

Dale provided excellent service throughout keeping me informed on my options, best choices and making the process clear and easy and ensured a fast turnaround on getting me a new boiler.

Jeff who did the instal was fast, friendly informative and did an excellent job taking care of my property the entire time.

Even had a courtesy call after from Dale to ensure the installation went as planned and to answer any questions.

Highly recommended.

These guys made a job so simple which we had struggled to get done for years - and we only wish we had known about them earlier! We live in a block of flats with our boiler about 8 meters from the outside wall. So many companies had come and said this couldn't be done or would need specialist equipment. When we heard that Boiler & Install Company had been able to do installs for some neighbours we got in contact and quickly assessed the job over video call. We had a quote very quickly and a date in the diary for install. On the day everything went incredibly smoothly, even with all the quirks of how our flat was built which made things tricky. They dealt with everything the job threw at them brilliantly, made me feel very assured throughout. They were also very pleasant and professional on every call and on the day. The flat was left very clean with no need for me to do any clear up.

Have already recommended to my neighbours and would recommend to you too.

I had an outstanding experience from start to finish with The Boiler and Install Company. Dale was incredibly patient and thorough, spending a considerable amount of time discussing various options with me to ensure I made the right decision. His expertise and willingness to help were truly commendable. When the installation day arrived, the team executed the fitting of the boiler with remarkable ease and professionalism. They worked efficiently and left my home spotless, which I greatly appreciated. In short, I am an incredibly happy customer and felt compelled to express my gratitude for the excellent service I received.

Dale and company arranged and installed our Glow Worm boiler a couple of years ago. That experience itself was great, with care and attention.

Last week we saw a drop in pressure after using the heating, so made a quick call to Dale two days ago. He advised it was probably the pressure release valve and I should contact them manufacturer as we're under the warranty. I made that call and Vaillant came round this morning, confirmed it was that valve and replaced it. I now have a perfect boiler again.

Please choose Boiler & Install, as they really do care. Dale kept in contact throughout and also offered to speak to the Vaillant engineer if useful. He and his staff are fantastic.

Excellent service very efficient clean and tidy workmanship very pleased with the engineer and company highly recommended from me

Great service from Dale & Jeff!
Speedy quote, quick install, but the customer service & comms were perfect.
Professional team, work cleanly and super helpful.
Hopefully won’t need to use again but would absolutely if needed.
Would recommend to anyone to start here instead of other companies, would thoroughly recommend 👍🏻

Was very satisfied with the professional approach throughout, with competent and innovative solution. Boiler installation and additional pipework completed in good time and area left tidy.

We contacted Dale and they came out immediately to give us a quote , fitted within two days
! So friendly but professional and left everything so nice and tidy! Would highly recommend

Great service, totally recommend. Completely seamless process and incredibly quick turnaround! Was recommended by a friend and they didn’t disappoint.

Very good response and timely and excellent job done to complete satisfaction.