Bondel Avis 236

What started off as a good experience turned bad after the third portrait was sent and still poor quality, wrong size, and a newley defensive customer service representative. Several kind apologies after the first product showed up with a solid 4-5 inch white band across the top and an extra "ear" misprint on the side. After the first one, I requested a smaller size (for the same price) since they were going to reprint it anyway, but the second print showed up the same size and still with the extra ear on the side. I requested a refund, but instead a third print showed up, again the wrong size and again with the extra ear on the side. I had also asked for a modification of the portrait after the first one which was not accomdated on the subsequent prints. Kindness turned into defensiveness and blame, along with a refusal to provide a refund and no offer to provide the correct product without errors. I have been patient, but the blame is quite a dissapointment. Apparently the extra "ear" on the side is now being described as intentional and mirroring.... really? Poor quality was certainly my experience, and even worse customer service.

What a fantastic site! The whole process was so easy & professional. I received several options to choose from and then I was able to request changes. Everything was seamless and my portrait just makes my heart sing!!

Absolutely blown away by the finished portrait, the quality of the artwork really captured my Gizmo’s personality. Such accurate fur colors, especially his eyes made the portrait look “alive”. The process was so easy, I would highly recommend.

We are so anesthetic over this work of art! Highly recommend everyone to do this for their special buddy!!

Tom and Tricia V.

I couldn’t be happier. I received the package today, it’s been a little less than 2 weeks since our boy has passed so this has helped heal my hurting heart. Bondel communicated very promptly. Overall 10/10

Absolutely amazing. They were so patient with the changes but it was well worth it when the recipient opened it up and cried. I’m going to order my own

I love the time they spend to find exactly what you are looking for. I just revived it and I love it. Thank you very much

My dog Archie recently passed away and this portrait captures his personality perfectly. Thank you so much!

We love love our handcrafted furry family Portrait, it is so unique absolute perfection, Highly recommend it to everyone;) Thank you for making this happen and sharing it with everyone
So greatly appreciated
Keep up the amazing art

I sent four pictures of my Sadie. I included a painting we recently purchased to match the coloring. I absolutely love my portrait of Sadie. It's almost like looking into her eyes again. Her floppy ears were captured perfectly. It will remain a cherished possession and a beautiful likeness of my soul pet. Thank you very much!

The picture of my girls turned out so amazing! Bondel truly has a great ethic. They sent me multiple mock ups until I was happy with the result and never rushed me or told me they couldn’t do something. I highly recommend this company.

What a great company to work with from start to finish! Thanks to Andrew and Sandy for all of their help to make several edits and get it not just right but perfect! Quality of the finished portrait is spectacular, with vibrant colors, exceptional quality canvas and exact portrayal of the photo sent to them! All phases and the project were right on time! Can't wait to use their talents again!

I loved collaborating on the colors and style. They nailed it 3rd try. So easy to work with. Very pleased with the process and outcome 😍

This company is fabulous. They captured her realness from the beginning. Especially her eyes. They worked with me through many edits until she was perfectly captured in my eyes and heart.

From beginning to end, working with this company was a pleasure! So patient and helpful with all my edits and the finished product was better than expected. It's a gift for my sister and I'm sure she will be so happy with it.

I loved my dog's portrait very much. I have cry to see my baby boy on this amazing piece. Thank you so much to Bondel. I will order another piece soon.

I'll try to be fair and balanced here. Everything with Bondel went really smoothly until the final products arrived (very responsive, easy to communicate with Andrew and Sandra, they even went out of their way to ship in time for my mother's birthday). Customer service was great but candor is zero, bordering on shady/bait and switch. The website is littered with terms like "hand drawn" and "portraits". Buyer beware: what you will receive is NOT a painting (what I thought I had ordered), and it's very questionable if a human is involved in any step of the process post-order besides stapling the plastic-like canvas to a frame and shipping. Bondel's responses to less than positive reviews constantly defend that they don't use AI, it's all human and not computer generated. I call BS--the two very large PAINTINGS I ordered are very obviously laser printed from a computer generated image. I cant return it so I hung it in a room nobody in my house uses for now (I assume my mother will do the same for hers) and I sometimes go look at it to remind myself to read all fine print and do my diligence before ordering from any ads on Instagram. If what I received was a bona fide painting, this review would be 5 stars. Bondel really needs to make it explicitly clear to prospective customers--especially when you've exchanged a dozen emails back and forth on proofs, etc!--that what they will receive is the same thing a child with a photoshop license and a local CVS to laser print could produce for a fraction of the cost. They had every opportunity to be transparent about what and how they produce but clearly their business model is not that. I paid over $500 for two larger sized items. My wife has printed several similar sized images through Google Images, CVS, etc. for about $75 each. I personally don't want to hang AI, laser printed trash in my home; I want to employ actual artists, not mass produced junk. Ive already researched a proper artist (check out "Works of Arf") to commission actual paintings of our dogs at which point I'll have a very expensive Bondel bonfire and then share that video instead of the onboxing video they asked me to send them.

The company had tremendous patience helping us get the portrait just the way we wanted. We are extremely pleased with the results that highlight our sweet Molly. It looks like it was hand painted on canvas. Thank you for your expertise.
Marsha and Frank

It was such an easy process and it so neat to have a custom portrait in memory of my best friend.

You guys did a great job.My picture came out wonderful , thank you