Booker Cash & Carry Avis 194

I thought it was just booker Harrogate that was shockingly poor but after looking at this page, it's clear there are some major management issues... 1.7 on Trust Pilot?! With no noticable efforts to improve anything.

My 27 year old autistic son was verbally attacked by Faye, the disgusting receptionist at Bookers Luton.
He waited behind a customer and never spoke. For no reason she shouted "I'm serving a customer and you can't sign for it" (meaning spend and save). She had no reason to shout and demand he couldn't sign a piece of paper. He has a disability and was clearly targeted for that reason. He never spoke or said a word but distressed him so much he crying. When I made a complaint my questions were not answered and it's been dealt with. As a Company they should be appalled by this and even the staff comment how rude she is. It's been dealt with, so basically nothing happened. Beware of this nasty person and avoid at all costs. This Company will never return to this outlet and they lose between £30k-£40k a month. They are not in any way concerned by this persons attitude or the impact it will have on their business. That's the person front of house and nobody is concerned by this behaviour???? Wow, SHOCKING!!!

The receptionist named Susan I think blondish hair who looked about 70 horrible disgusting women left my 17 year old daughter repeatedly assuming she is 11 when my daughter has health problems making her look skinny and short she also has an eating disorder which got worse after Susan made her insecure my daughter wouldn’t stop crying for days she had a panic attack after she wasn’t allowed in the store. Wouldn’t recommend this store to anyone I know many people who used to use this whole sale to shop for their business after I told them about this incident they were all shocked and they all carry the same opinion on me about how rude this worker was. It would be great if you deal with this situation, Susan if your reading this just because you got no where in life and your stuck working in a wholesale doesn’t make it right to make other people’s life’s miserable too you grumpy old women

Went to Bookers Tamworth today to purchase 20 cases of still water to donate to the local vaccination centre to keep the nursing staff refreshed while they administer much needed vaccinations to the community.
Unfortunately I was told I could only have a maximum of 10 cases. I spoke to the manager and head office and even after explaining the reason I wanted the 20 cases, I was told I still couldn’t have the 20 cases I required.
What made the situation worse was one of the staff was discussing very loudly my frustration regarding this, which only increased my annoyance.
It wasn’t as if I was taking the last of the stock, I could see at least 200 exact same cases on pallets.
The manager said it would be fine to return to the store again tomorrow to buy the other 10 cases.
I’ve been a customer of this branch for the last 20 years and had many instances like this. The majority of the management are useless and very unhelpful.
On a number of occasions I’ve found a number of items on the shelves which were out of date and they leave it to us customers to point this out.
I will collect my other 10 cases tomorrow and then intend to purchase from another cash and carry in the future.

Went to the bookers in stoke on Trent near the football stadium and go my son out the car getting the pushchair set up for them to shout over saying exuses me your not allowed because he not 16 I am sorry but it’s a good job I wasn’t on my own therefor I had to put my son back in the car put pushchair back in a wait in the car with windows down because it was to warm in the car so not impressed at all

This use to be a fairly good company but the Colchester branch is now dreadful, my delivery’s use to be delivered in a cage the driver would unload and take the cage away, not now new rules dump and dash leaves cage here which we have no room for so I am now looking for another company that wants our business bookers obviously don’t the customer service is also very poor was overcharged last week two broken items and overcharged still no refund. If you are thinking of using this company I would definitely make sure you have room to store cages and able to unload yourself! The one star is generous.

Bookers Customer for some time.
Turned away with 2 children in tow
Came back 2 days later , rude staff , disgusting intimidating security double checking everything and handling everything ( no gloves , no masks ) when asked about covid rules ( shrugged shoulder ) but the worst is the building is a compete state of disrepair & the hygiene the worst I have ever seen
Never going back again re- joined Costco.

Chesterfield bookers keep away me wife my son went today got turn away cos thay was 3 of us but thay never gave me chance to show them card my son is a carer as wife is going through brest cancer yes we only spend £150 evry 2 3 week but my uncle has a shop and he spends abit Moor but looking at the reviews it's not just us that will take are custom else where and make it public how we have been treated most of the staff are fine but the woman that spoke to us horrible she had a smile on her face when she said sorry you can't come in ,

I found Booker in Peterborough unhelpful and discriminatory! I have been an account holder with Booker for 4 years now. As a small business owner and parent trying to get the business up and running after the pandemic. I visited Booker today to restock with my 10 month twins who where sleeping and secured in a buggy. Only to turned away at the door by a rude employee shouting “ I’ll save you a trip fella no kids” as a parent with no child care available I believe this is discriminatory! A quick call to a competitor 2 miles away explaining the situation to be told it wasn’t a problem and I’d be welcome. Booker you have last a loyal customer!

Soo poor we went all the way over to booker for them to tell me I can not bring my 2 year old in with me! But yet it's says nowhere about this so have come all the way over for them to tell me at the door such rubbish service

Bookers Wimbledon
This branch has the worst customer service I have ever experienced in my 25 years of trading. The staff have no common sense and do not follow Bookers T&C and make up the rules as they go along.
I spend over £1300 a week at Bookers and have decided to change to another supplier for my business as I am unhappy with the service provided.
My concerns have been directed to the CEO of Bookers in addition to this review.

I do not not usually leave reviews however as a first time visitor to this particular Bookers I feel compelled to mention how helpful and accommodating the staff were. The kind & efficient lady on reception was marvellous & as the layout of this store was not familiar to me I had to ask directions & questions a few times and every member of staff was more than happy to help. So refreshing. To boot the store was clean and tidy and so were the toilets. Over 35 years I have visited countless Bookers & can honestly say the Southampton branch beats them all. Don’t hesitate to use them.

Don't low children in their store? Why? What about business owners who have children? Shall we pay for a baby sitter just to visit booker? Dumb rule. Will shop elsewhere thanks booker.

2 supervisors would stab you in the back at Dagenham

For 7 years without fail my family has used Booker for its services, mainly for the frozen meat.

This week when at Bookers I went to the butchers, showed them the meat which I wanted, and he then went to the fridges in the back (strictly staff access only).

I got the box and paid, went to my café and stored the meat.

The following day, I opened the box ever so slightly only to notice that the meat sold to us was wrong.

I then packed the meat in my car, drove back to Booker Liverpool and went straight to the butchers and told the situation and the gentleman was extremely friendly and told me it should not be a issue as the fault is solely with Booker.

When the management was told about this they literally had no answer nor solution and like a parrot repeated that their policy could not allow for them to make such refund/replacement/credit.

Things got heated fairly quickly. The butchers came directly to the management and told them on multiple occasions that the fault is theirs and not ours. However, the management team ignored these on multiple occasions and refused to help.

Due to this, I raised my voice at the management team and I have no regrets.

I raised my concerns to the head office and today I get a call from the Liverpool Booker store stating that they will indeed credit my account with the funds for the box of meat which by the way was £210ish.

However in return i will face a ban from every Booker nationwide.

1. Booker staff makes mistake
2. I try and settle a mistake by asking for the items to be replaced
3. The butchers at fault state that the fault is solely theirs
4. Management refuse to help.
5. I eventually get credit
6. I get banned....

Do you see how awful of a company these guys actually are?...

The inability to use Makro cards at Bookers is infuriating.

Incestuous place if you work if your doesn't fit God help you

Management haven't got a clue, they don't train any day staff on MHE, zero progression and pay is always wrong.

Worst ever customer service. Everyone there is obotic. They're social and over friendly with each other not with the customers. Also noticed that, for them rules are meant to be followed by customers only, not their staff, as they don't wear mask, mingle in a group freely, but when customer ever ask or come near for valid reason, they very rudely remind them about rules. Also they are very much biased between old and new customers. Not much good range either, as in a day time you go there you miss most of stock, and if you go early, then it lies in the pallets and in the middle of the ways, they take ages to put them at the isles. Go there only if you want to get cold responses, rude behaviour, low or no stock, and finally worst customer service