BOOM Battle Bar Avis 

Very good bar!

Tushar was awesome. What a legend for

I had booked golf for 2 people on a weekday evening in December (Oxford Street London branch)

Security stopped us at the door for a bag check. Very appropriate of them to do so and of course we had no issue with this. However both our small rucksacks were full of food products (mostly sealed and packaged Christmas presents such as chocolate, sweets, biltong and biscuits). It's December after all!

The security staff wanted us to empty the food and place them in empty boxes on the upper level near the front door. The security guard suggested that since our bags were just containing food (incidentally, no alcohol) that we should leave our bags upstairs near the front entrance. Neither myself nor my brother were comfortable with this. I said we didn't want to do this and asked for a refund. They said refunds were not offered so I asked for Tue manager. The security guard then called whom I presume was the head security guard (not the manager) who curtly said "no refunds". I then asked again to speak to the manager.

The manager then attended. She offered a compromise of stowing our bags downstairs rather than upstairs. This was still not ideal. However I asked my brother if this was acceptable and before he got a chance to reply, the manager emphasised that she had offered a compromise and that there would be no refund. To be honest although I probably would have left my bag downstairs, at this stage the situation left a bad taste in mouuth and we didn't want to stay. I asked again for a refund and this was again refused. I asked for the name of the manager and this was refused to me (I can understand this). I asked for an email address for complaining and this was refused (I cannot understand this however). I was told that I was getting aggressive.

What I did keeo asking was how could we be refused entry on the basis of having food as this was not mentioned anywhere in the booking process. I have since reviewed the website for the Oxford Street branch and I cannot find any reference to a bag or food policy. I was told that this was due to the risk of allergies to customers. Again, this may be reasonable but as this is not documented in the booking confirmation/process or on the website then surely we could get a refund.

I do not understand why a refund could not be offered for a service that was not given. I do not feel that we were given the time or the courtesy with regard to discussing this. I am aware that the security guards may have video footage of this and I welcome the management team reviewing this. If my voice was sounding frustrated at the end, it was only because our evening was being ruined and I wanted my money back.

I would like the management team to contact me or provide me with a direct email address (ideally not the Scottish lady manager who was ultimately not helpful). If she is just "doing her job" and enacting the company's policy then the company needs to be responsible and offer a refund. I note that at times, customer service at Boom Battle is not ideal from the aspect of entry and security looking at other reviews online. It's a shame because it seems like a decent venue.

We had such a laugh. Charlie, who was there to help us and show us what to do was lovely. Took a few goes to get the hang of it but we really did have a good laugh

Nick at Cardiff Boom bar was a super instructor and made the entire team feel both welcomed and he really fit in with us.
Nick made it so much fun and I would recommend him to anyone who is thinking of visiting.
Great job Nick

Theo is a great day - Great customer service

Really cool place, great for friends, after work ect. Good selection of games, music and bar. Donald and gabby helped with my evening, super friendly and helpful. Recommend!

For me it’s negative 1. Really racist people. No understanding of how to make people welcome. By people I mean people of colour and the staff condoned that. Still trying to get people’s names to send to my solicitor. Very unprofessional people. Please don’t go as a foreigner especially if you have an accent or just bronzed skin.

ALEX WAS A FANTASTIC HOST , 100% reccomend

Awesome axe throwing - joey was so skibbidy rizz

We have just been to the boom bar in Exeter and had the best experience the service was amazing and a huge shout out to Blair who made us feel welcome and great hospitality thank you definitely be going back.

experience wasn’t great. We booked and payed for axe throwing, golf & electric darts, we didn’t get any chance to go on anything as it was too busy, the whole venue is so unorganised considering how much money you pay. All in all we payed £125 and didn’t do the activities we payed for. We wasn’t even in the venue for half an hour because it was so busy we had to walk outwouldn’t recommend

Waited ages for our beer pong table and beer. When we finally got the table we had 30 min playing. Then we had to stop playing cause someone else booked it. They didn’t show up until after 30 min. We were still not allowed to play until they got here…
Really good idea but REALLY BAD SERVICE!

Catarina was outstanding! Totally enhanced our experience, excellent service and a wonderful human!

The Bath establishment is vile, no consideration for the residents that live in the area, always blasting music past the legal time, always have people screaming and shouting outside, they don't answer their phone or emails so all I can do is complain to environmental health

i went to the bournmouth branch and the worker called will was exelent

Just did axe throwing at boom battle bar with my girlfriend and the staff were very welcoming and Ellis the instructor was really helpful and made our experience very good

Really bad service, waiter was rude, dirty place, the oil that they cook the food it is so old, when the fried chicken came to us look like charcoal. The toilets are disgusting. A few of games were broken.
Never come back

Went to the boomebattlebar at the O2 and was served by Jack.
He provided excellent service and was constantly attentive, explaining the food and drinks and how long we had at the table.