boostpower.com Avis 

Absolutely useless and helpless. My gas meter is cut off and I reckon it's owing to battery failure. I have tried to reach them, after more than 3 hours still not being able to speak to them. It still says your estimated wait time is less than five minutes and it has been more than three hours now and it's not the first time. What a load of bullocks. Absolutely cheesed off. It needs to be massively improved.

Absolutelly shambles. My gas meter cut off due to battery failure, tried to get in touch with them and after literally 1hr on the phone, they told me someone is coming in next 3hrs. Now, almost 5hrs later, no one came and all lines are closed till morning. First thing tomorrow morning I'm changing my supplier. They are useless, stay away from them.

Very poor service, unable to speak to anyone without 1hr plus on hold. Online chat bot has the same delays and repetitively asks you to verify your details

Try answering the phone! Over 2 hours waiting & still waiting to speak with an agent

DO NOT USE THIS PATHETIC EXCUSE OF A COMPANY! I ONLY HAVE PROFANITY TO DESCRIBE MY EXPERIENCE BUT LET ME TRY AND BE FORMAL ABOUT IT.

Honestly the worst customer service I've had the displeasure of dealing with in my life! Every time i try to contact them i end up in a loop with the online chat which can't understand what "i would like to speak to an advisor" even means even tho its the phrase suggested by the bot! I've now been on hold over the phone for 30 mins with constant updates saying your wait time is less than 10 minutes! Only redeeming factor is the hold music but it sounds like a old radio station while you're drivjng through a valley!

Horrible service, it takes long for someone to answer the phone and when they do they tell you we can’t talk to you unless you’re out of supply and once a very rude lady hanged the phone on me , still haven’t received the government support on my meter or received a voucher.

They are are impossible to deal with, when you have a problem expect to spend hours trying to speak to someone. Furthermore I’m pretty sure their operators are putting in the positive reviews below themselves.

The Boost App is the worst app ever it very hardly gets updated ie supposed to give you a midnight snapshot of credit but its constantly days behind and the email address to contact app developer does not work and when you contact boost (Ovo) they just fob you off and don't seem to think you matter as your on pay as you go in other words always paying more and always in credit stay clear of Boost (Ovo) as they don't care once they have there hooks into you

In all the years of working in customer service and dealing with other companies boost is categorically the worst company I have had to deal with. Agents are not trained and no knowledge to deal with the simplest of queries. Managers are never available and when a complaint is raised it’s closed without being contacted or dealt with. Hold times are ridiculous.
I’ve been with boost for 3 months and have had to call pretty much weekly so far. It’s a joke. Currently on hold again for last 30 mins

Adviser was extremely helpful and friendly koobrshnee

I received a call back and the advicer/ call center staff member Simhiwe Mseleku I have to praise him. He was so friendly and helpful and eased my concerns on a very challenging problem.

If I was still managing a call centre he would be someone I would bite your had off to employ. 

It nice too smile while you dealing with a problem as he made me smile  good for him.

Koobashne
Really happy with the service today

Fantastic customer service.. lady was fantastic & kept me re-assured 💕 @koobashnee

Siyabonga Dlamini helped me so much during a live chat. Very patient and helpful

Very helpful thank you luke

Thanks you co much to Nqobile Ncube for being so helpful, kind and supportive. Nqobile provided excellent customer service and was very helpful. Nqobile provided me with some discretionary credit and also provided me with some excellent advice and support. Thank you so much for being so helpful.

Boost and engage are shocking . Trying to get my 80 Yr old mother who has alzheimer,s and suffers with angsioty to get a smart meter put in and if she won't let them in she will be served a warrant and they will come in and charge her £200 . I don't know why they won't listen or accept she can't manage smart meter with her age and problems

I had an issue with money and I used the web chat and was helped by Asiphile who helped me quickly and effectively and helped with changing the name of the account.

I have had to call this company more times than ever over company. Numbers stop working, things go out of date and they promise things and don't deliver. Very very poor.