boostpower.com Avis 

Been with boost for a few years, it started off well with their price promises. However over the last 6 months its been ridiculous. The new app is trash, I was on hold for 2 hours 2 days in a row to get someone to help me top up as the app wouldn't allow me to. They said they'll give me a complimentary £15 (gas) and £7 (electricity) topup as an apology then sent me a bill to my email for the money back.
I am convinced that I'm paying for my bills and someone else's as I can top up around £55 a week just on Gas.
I'm very disappointed to say the least and have had to switch to another provider.

Used to do automatic top ups now they don't. So living out of the country my tenants often run out of gas/elect. Try to call - useless. Tried to login online now for the past 3 days no joy won't move past the timer. Tried a different browser still the same. The service is terrible we're in a time when quality service and support is the utmost importance!

Lindokuhle Cossa was very helpful when I could not connect my Electricity on the meter when it ran out. Thanks, Lindokuhle!

I was a boost customer till last year when I stwitched provider to people's energy before I changed the electricity key to the new one I have £58 on my energy after I inserted the new key from people's energy there was a electricity cut for 20mins after much efforts it came back on with just £5 on the key. I contacted people's and explained what happened they said I should call boost energy for refund .
I called countless time they kept promising to sent a cheque for the refund not received till date. Numerous email was sent to replied till date . The staffs in boost energy kept giving different story just exactly the way they lied that the engineer was sick for months when they were to fulfill their promise when joining 8n to install a smart metre which was all a lie.

Lola
90 Grafton Road Dagenham RM8 3EX

I had my problem solved very quickly by a lovely person named (SIZWE) very helpful people 😀

I received a call back so didn’t need to stay on the phone whilst I was in a que,
Once I received call the operator was lovely, very helpful and polite

In regards to my recent call with Brandon Moonsamy, Very helpful advised to write down serieal numbers for gas & electric for further support & awaiting apiontment within 17 days in relation to arrange payment plan for electric meter, currently provided with temporary gas in meantime as transfer not as yet gone through. Pleased with the support & hopefull to have these ongoing issues sorted in due course kind regards Rebecca Smith

Hi just spoken to one of your employees Brandon moonspamy regarding a query I had he handled my case professionally and we got my query sorted he was very helpful to me he is a credit to boost thank you

I spoke to a Brandon Moonsamy who was very helpful with what i needed,very polite!

Nokubonga luthull help me will my question and I got the answer I need

Yugendran is the BEST CUSTOMER SERVICE ADVISOR EVER......10 STAR SERVICE.....***********

The web assistant help was very efficient sorting out an new account after my tenant left a large bill that I have to pay. It took an hour but still better that the several I spent with phone lines that where of poor quality and in effective. I will be changing suppliers as it took over a week to sort out the account. I haven’t tried to use the account yet, and reviews of the app don’t look promising so only time will tell. Web chat did work better than calling though.

My gas had not credited, and I contacted the live chat and agent was very helpful and resolved my problem immediately

Thankyou to this lady from boost who gave me the time to listen to the help I needed, so friendly and understanding, great lady and great company.

The new app is atrocious. Nothing lets you top up, the app, the barcode nor the top up numbers work. I have 3 Autistic children and have a whopping £1 on my electricity. I have soent this past week trying to top up but no luck. Ive been constantly tweeting them and get one inbox then ignored. I'm on the brink of suing and leaving as they have a duty of care to customers yet don't get back to you. Currently writing this whilst waiting to speak to someone for AN HOUR. Autistic children on the priority list obviously don't matter!! 'Those that need us most' they say on the phone..well i need you!!

Do not go with this company!! 4 over a month iv not bin able 2 top up and they haven't fixed the problem despite me contacting them non stop, they told me my supply wouldn't get cut off til the issue was fixed, yet here I am with no power and a 10 month baby in the house stuck on hold 4 almost a hour now and can't get thru 2 them 2 get my power on, absoluting disgusting they will leave u with no power wen its a issue they need 2 fix, so its half term kids r home baby needs her bottle and I can't do anything cos they won't answer the phone!!!

Mbalenhle Ngcobo, was very helpful, polite and very understanding, great customer service skills thank you

This is without a doubt the worst energy company to go with. If you’re considering it, don’t do it and if you’re already with them, switch. Their customer service and their app are absolutely abysmal. They changed the app and switched everyone over to PayG but since doing this we have lost all connection to our electricity metre. We have no idea of our usage or credit as the metre, app and in home display show us absolutely nothing. As in no options whatsoever come up, we are completely in the dark so to speak. When you call them you just get put on hold until they eventually cut you off (common practice by them). I just have to assume any good reviews on this are fake because after nearly 2 years with them, I have never once received good customer service. No help whatsoever.

Thank you to team member londeka, not only did she sort out my meter she was patient while I nearly had a breakdown with all the spiders in the outside box where the meter is. Thank you.