Booths Avis 

I use my local Booths stores regular, the staff are always pleasant and helpful. My issue is everything I pay using my card I am asked if I want to donate to charity. I give to charity often so I don't appreciate having to decline everything I make a purchase. It feels like you are expected to, or shamed into donating.

I would like this to be removed as an option when paying, people who pay cash don't get asked to give to charity on every transaction...

I used the electrical charging points on two occasions between 06.30am and 08.00am and didn't notice any signs stating 1 hour free parking. The charging took 1 hour 17minutes & 1.20minutes and I sat in the car throughout. A week or so later I received 2 x £100.00 fines. Can you believe it that a Professional Retailer like Booths allowing this to happen to customers it's scandalous!! Every electrical charging points I have used has no parking charges for electrical charging. What a let down by Booths Directors to allow this to happen.

Lovely staff who are always welcoming.
Good,well priced food.
Light,airy and spacious cafe.
I eat here 3 times per week.

Went in to the cafe in penrith.. felt like a waiting room, all staff looked bemused. Obviously didn't want to be there.
We walked out in the end as we had waited in a small queue that didn't seem to go down as none of the staff knew what they were doing. It's such a shame as I like Booths.
Wouldn't recommend unless you have a few hours to kill.

Used several times in the past, including the Windermere store and always a really nice experience with a good selection of goods. More recently, Ulverston - well overpriced basics and limited selection of pricier goods, so no real choice if on a budget. Self checkouts now gone and only two staffed checkouts and on the two occasions I visited last week, the staff were miserable. Booths don't deserve the custom, no wonder the Ripon store is closing.

Bought a beef lasagna for two and an American cheesecake from the Keswick store. Expected at least Waitrose standards and experienced worse than the 'Basics' range of a large chain. The lasagne was dreadful - greasy, tasteless, sloppy, devoid of any cheese and too many bits of gristle. It was really poor and left a horrible greasy taste in the mouth.
The cheesecake was not much better. The biscuit base tasted of damp cardboard and the cheesecake itself had no discernable cheese flavour, just sweet. We left most of it.
Really Booths, how are you getting away with this? Expectations were so much higher. Back to Waitrose or M&S.
The staff at the store were not very friendly. They didn't give me the impression that they're valued very highly by the company. Too many partially filled shelves.

Excellent customer service received from Sophie in Customer Care 🥇Thank you!

Note to marketing! Advised to check out website when I spoke to them!!
Website needs updating to what they are currently doing in store.
The link to cafe offers shows nothing is on offer.
Text is in teeny weeny writing so very hard to read without a magnifying glass and thats on a full screen desktop. All a bit amateurish yet.

Most of the food at Booths cafe is good quality however I had Broccoli and Garstang soup today and it was the worst soup I have ever had, it was watery and tasteless, the the bread appeared hard as though it had been left out.

Ordered the loyalty card and after 2.5 months of waiting rang to ask why I had not received my card
Was told there had been a fault in the card - not Booths fault!!
They would send me one, now I’d brought it to their attention
You would have thought Boiths would have emailed customers to see if they knew there was a faulty batch to see if they had their card….. but No
I said I spent £80 a week in store and had lost those points
Again it wasn’t Booths fault!
Shocking customer Service, no voucher as an apology for a Not So Very Valued Customer!
Not impressed at all

We went for the Mother’s Day afternoon tea in Ripon yesterday and had a lovely time. The food was delicious, the Prosecco chilled and the little gift at the end made my mother very happy. The staff were very helpful and friendly.

We paid for lunch in the Keswick store cafe at 12.11 hours. We were advised there was no ham for the 710758 ham,egg and chips. The order was taken so we expected a substitute, sausage or similar. By 13.00 hours the meal had not arrived. We asked a member of staff who stated there is an issue with the food ordering system. The tickets are not received in the kitchen. The staff member chased the meal and we received it an hour after ordering. There was no replacement for the ham but we were still charged full price. You must use catering supplies for the cafe as there was plenty of ham in the store. Many other people also suffered the same problem with the ticket issue and had to visit the counter to chase up their orders. The problem in the cafe is not new. For the past 2 years there have been staff shortages and when visiting there is a sign saying restricted menu because of this. This is well known among the regular customers and has not improved. The menu has now been changed and offers little choice. In addition the large bowls of lovely soup are now small bowls of soup. The entire cafe system is broken. Penrith store is normally worse and we stopped using it completely over a year ago.
There is also another major problem with shopping payments. Several staff told us going back over the last 2 years that the card only payment self service tills would have cash payment tills added. This has never happened and is a major issue. On this visit the card payment tills area was virtually empty but long queues at the manned tills. This wastes a lot of time and is unacceptable. It is unbelievable how the shopping and dining experience at Booths has deteriorated. This is the opinion of many regular customers as we know well. 
We sent the above complaint to Booths following the instructions on their website and they have not even responded. We also note they have not replied to any of the reviews on Trustpilot. What a shocking company.  

Booths,Kirby Lonsdale,Alovely clean shop with very pleasant and helpful staff.I really enjoy your shop thankyou

Received a letter requesting I pay a parking fine. Black and white photo of my registration with no evidence I was even on their car park. Clearly Booths are selling customer details to a scumbag parking company in exchange for a backhander payment.

BOYCOTT THIS COMPANY!

I will be issuing a Counter Claim at the Small Claims Court and I will be adding Booths as a secondary Defendant.

Lovely and helpful staff. Alison , Linzi and team can’t do enough. Often short staffed, but always manage a smile for everyone.I go in cafe almost every day . 😀

After experiencing an excellent vegetarian breakfast in the summer of 2024 I gladly returned unfortunately not a great experience. Due to the incompetence of the counter staff I wasn’t offered any cutlery or how I wanted my eggs as well as being served a very underwhelming flat white.
The breakfast showed up with fried eggs swimming to survive the fat (I would have chosen poached), almost frozen avocado which was obviously prepared the day before and stored in the fridge with zero seasoning or preparation. The whole meal was heavy and stodgy with the toast being cheap white bread. Sitting watching the meals around me getting delivered table after table were offered wrong plates of food, with customers wondering around looking for cutlery that is keep behind the counter and should have been handed out while ordering. Total shambles from start to finish……

I went into booths supermarket with my assistance dog to help me with my mental health and one of the shop workers came up to me and demand i show him proof that I have a mental illness and a Certificate for the dog !!! He threatened me with the police and called the manager!!! The manager proceeded to embarrass me in front of all the other customers!!! It was like being in natzi Germany!!! Paper's please!!! I have since spoken to booths and the refuse to give me their insurance details so I can make a claim!!! So lm going to take them to court!!!! My advice to people is to stay clear of this shop !!!!

Eat some of the chicken same day as purchase sick during the night, phoned Booths Knutsford, spoke to the manager suggested I bring it back for examination, told me to bin it, sent me a voucher for £10 chicken was £6.50 not much bigger than a pigeon.

I submitted a formal complaint to Booth's five days ago regarding a staff member's racially discriminatory behavior. Shockingly, I have yet to receive any response or acknowledgment from the company.

This individual has been repeatedly mentioned in several reviews over the past year for targeting Asian customers. Reports include mocking and making offensive remarks about Asians, creating a hostile and unwelcoming environment within the cafe. Myself personally, along with several other friends and acquaintances, have been on the receiving end of this racial discrimination on multiple occasions.

It is appalling that Booth's has allowed this behavior to persist unchecked, despite repeated complaints and public reviews. This demonstrates a blatant disregard for the well-being and dignity of its customers. Such inaction is not only unprofessional but also sends a troubling message about Booth's priorities and values as a company.

If you are Asian, or if you value inclusivity and respect in your shopping experience, I strongly recommend avoiding this store. Booth's must urgently address these ongoing issues if it hopes to maintain any credibility as a business that values its customers.

What a horrendous experience with Booths. I've been visiting Keswick and Booths for years. I used to live in Keswick but come back to visit family.

I stayed in Keswick last summer and as always, visited Booths to stock up on supplies. As myself and two friends were visiting for the week, we spent over £350 in Booths. Parking at Booths has always been free, so funny enough, I wasn't looking for any pay and display signs, which by the way, are small and well hidden.

Due to amount of shopping and money spent, we were in Booths for just over 1 hour (1 hour and 7 minutes to be exact). A few weeks later, I got the Parking fine through, which was a surprise but nonetheless I went to appeal. Parking Eye of course refused the appeal because they are well known scammers.

I then went to the independant reviewer. They won't use the main one (IPA) because they are actually independant. So instead you have to use POPLA, which are of course more likely to favour Parking Eye. Surprise surprise that appeal was declined.

It took 3 months for the POPLA appeal to go through the process. In the meantime, Parking Eye got debt collectors involved and bumped the fee up to £180, threatening to take me to court and get an order to send bailiffs in. This caused huge stress for no reason because the fine was in the appeal process! Disgusting company.

The fine is now back to £100 after appeal but it's not the point. I spent £350+, causing me to go over the free time by just 7 minutes. The Booths manager at Keswick was rude when I spoke to him about it and they just don't care. It seems they're happy to penalise and cause massive stress to their customers. They've shown exactly what type of company they are. They don't care about their customers. Boycott them and hit them where it hurts.

Finally, if you're in any doubt as to what they think about their customers, they're not even replying to any of these negative comments and offering apologies or solutions!