Bottlecapps Avis 

Bottlecapps successfully implemented an e-commerce solution for our chain of stores. While the implementation was a lengthy process, Bottlecapps created solutions for our unique requirements and integrated with our complex ERP, despite not having worked with it before.
Throughout the process, they have been responsive and flexible. Their frequent tag-ups with our team have ensured that platform issues are identified and resolved quickly.
While there may be simpler plug-and-play systems depending on your POS/ERP, if you're looking for a solution that can adapt and grow with your business and its changing requirements, Bottlecapps is a great choice.

garbage tech support and false advertising. dont fall for this company. its a scam

Daniel Turner went above and beyond in helping us set up our e-commerce platform. As an onboarding manager, he was extremely knowledgeable, responsive, and patient throughout the entire process. He took the time to understand our business needs, answered every question clearly, and made sure everything was set up properly and efficiently.

His support made the transition smooth and stress-free. Truly appreciate his professionalism and dedication. Highly recommend working with Daniel!

Absolutely terrible...I'm a diabetic and have sustained injuries to my fingers and hand and subsequent infection because of this madcap idea Now my husband cuts them off to reduce my risk...I may consider legal action

The people were absolutely fabulous and perfectly handled my needs. Flawless

These guys are awesome! Super easy smooth process in getting everything set up for an online store.

Bottle Caps team is Great and Easy to work with.

I signed a contract with Bottlecapps on August 1, 2023, for website and app development for my two liquor stores MDbeverage.com and MyLiquorMarket.com. The marketing representative, Tim Hughes, assured me of a flat fee structure with no per-transaction fees and a development timeline of 2 to 4 weeks.

Unfortunately, my experience has been far from satisfactory. Bottlecapps began charging monthly fees immediately after the contract was signed but failed to deliver the website of my stores until December 5, 2023, a full four months later. The status of the phone app remains unknown to me till now, with no updates or training provided.

To add to the frustration, a month into the contract, I received an email from Bottlecapps Accounting informing me of a price increase and a new service fee of $2.99 to be charged to customers after one year.

After experiencing significant delays and what I perceive as unethical marketing practices, I contacted support on March 26, 2024, to cancel my contract. In response, on April 25, 2024, I was informed that a $500 fee per account would be charged for contract termination. I refused to pay this fee and requested a full refund instead.

As of now, Bottlecapps has not agreed to cancel the contract without the termination fee, which I am unwilling to pay.

My advice to others considering Bottlecapps:

Get Written Timelines: Ensure that you have the timelines for complex projects written into your contract.

Clear Exit Policy: Confirm that there is a fair exit policy in place that allows you to terminate the contract without penalty if you are not satisfied with the service.

Document Promises: After any call with promises made, follow up with an email summarizing the key points and send it to the representative you spoke with.

I hope my experience can serve as a cautionary tale for others looking to engage with Bottlecapps for their e-commerce needs.
_______________________
Updated to reply:

I am writing to clarify several inaccuracies in your response to my complaint and to reiterate my position regarding the issues we’ve encountered.

Payment for MD Discount:
Your response incorrectly states that I stopped paying fees for the MD Discount account as of April 25, 2024. This is not accurate. I have consistently paid the fees as per our agreement, and at no point did I halt payments for this account. I request that you review your records and correct this misinformation.

Service Fee of $2.99:
While you offered to remove the $2.99 service fee for the duration of the current contract, I declined this offer because it did not address the underlying issue. My concern was that once the contract was renewed, I would still be subject to this fee. Given that I had already committed to using your services for my stores, cancelling the contract was not a viable option as it would disrupt operations and inconvenience my customers who rely on these services.

Zero Termination Fee Offer:
I also refused the offer of terminating the contract without an early termination fee because I had already invested a substantial amount of money into this partnership through regular monthly installments as agreed upon in the contract. Terminating the contract at this stage would result in a significant financial loss for me, which is unacceptable.

Request for Full Refund:
Given the delays in service delivery, the lack of transparency regarding fees, and the overall unsatisfactory experience, I am requesting a full refund of the amounts paid to date. This includes all payments made for both the MD Discount and Liquor Market accounts. I believe this is a fair resolution considering the circumstances, as the services provided have not met the expectations set forth at the time of signing the contract.

I hope we can resolve this matter amicably and promptly. Please let me know if you require any additional information from my end to facilitate this process.

Tim was very helpful and gave me all the information that we needed.
Set up was easy and we are very excited for this partnership.

Working with Jadis Stout has been a real joy. She's been fantastic at keeping our teams in sync and making sure changes happen without a hitch. Her dedication is top-notch, making everything run smoothly and getting things done fast.

Jadis stout excellent client service manager! Great help!

Very pleased with jadis

They are the best I have a great experience with them, the best team effort ever to put my app and website up. Appreciate and really, really recommending them to get your app or website or both

Daniel & the rest of the bottle caps team have done a phenomenal job thus far with website setup & helping us whenever we need it. Prompt replies, easy to get a hold of, and helpful in improving your business.

We are a large volume liquor store and made the switch from another Wine specific Website out of necessity to avoid suffering further losses. Bottlecapps made us a priority and expedited the process for us. Curtis quickly got us onboarded with ease and Braden has been instrumental in our transition. They are extremely responsive to our needs and are constantly looking to make improvements. We are very happy with our decision to switch to Bottlecapps.

We are having a great experience with Bryce,John, Anish and Daniel from the BottleCapps team. They have provided us with an e-commerce platform that has increased traffic flow into our store, local delivery market and enabled us to expand our customers reach into other states, while providing us with a whole host of marketing solutions to compete in today's competitive market.

We would highly recommend BottleCapps for all your e-commerce needs.

Amazing service and support, super fast setup and makes get your store online super easy. Definitely recommend to anyone looking to get their shop online.