This company has to be one of the best i have ever dealt with. My communication with them was first class (i forgot which date i requested for delivery) They were lovely and understanding and asked if... Voir plus
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My daughter lives in Munich and every year she orders a selection of pies to be delivered to Leicester for me. I look forward to their arrival as I can't get a decent pie down here. ( They've not hear... Voir plus
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My first 2 orders wirh you were first class, however my last order arrived at 19.40 and was unchilled and in generally poor condition so mucj so that I felt concerne about eating them so threw them aw... Voir plus
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Previously gave a 1 star review as ordered some pies which were delivered late and were mouldy. Customer services were very helpful, it was a problem with courier not Bowen, also they gave me another... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Bowen Pies, we're passionate about making award-winning homemade pies using only the finest ingredients. Based in Chorley, Lancashire, Bowen Bakeries Ltd has been delighting taste buds since 1994. What began in a butcher's shop has grown into a renowned bakery offering mouth-watering pies and puddings. Our pies are not just tasty—they're award-winning! Each one is individually made according to our secret recipes, some of which have been cherished for over 30 years.
Coordonnées de contact
Unit 5/6, Botany Brow, PR6 0JN, Chorley, Royaume-Uni
- 01257 480 427
- support@bowenpies.co.uk
- bowenpies.co.uk
4,6
Excellent
277 avis
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Great pies
Great pies. The flavour was spot on and they were so full too. The pies were huge
30 janvier 2025
Réponse de Bowen Pies
Now that’s what we like to hear! Big, packed and full of flavour... just how a proper pie should be. Thanks for the great review and glad to know we’re delivering on size and taste. Hope to bake up more for you soon!
Lana,
Bowen Pies
The pies are really good and delivery…
The pies are really good and delivery time is excellent
30 janvier 2025
Réponse de Bowen Pies
Thanks for the review Carol! Great pies and great delivery is exactly what we aim for. It’s brilliant to know everything arrived as expected and that you’re enjoying the pies. Hope to see you back for more soon!
Lana,
Bowen Pies
Réponse de Bowen Pies
Cheers for the kind words, Theresa! Always a pleasure to keep you stocked up with proper pies.
Lana,
Bowen Pies
Réponse de Bowen Pies
Thank you for the review John! Great to hear you’re happy with the service and even better to hear the Meat and Potato Pie is a favourite.
Lana,
Bowen Pies
Réponse de Bowen Pies
Thanks so much, Jonathan! We're so pleased to hear you enjoyed the pies and found them great value. Nothing beats a scrummy pie! We look forward to your next order.
Lana,
Bowen Pies
I’ll stick to Clayton Park!!
Purchased a pie at lunchtime today as I’d never had a Bowens pie before. Halfway through I noticed something stringy in my mouth as I took a bite. I pulled the pie away to reveal a long black hair around 8 inches in length. Of course I didn’t finish it. However, I did write to Bowens via email and quickly received a response from the director Paul Bowen. I have to say that in this day and age, mistakes still happen and being one of their products you’d expect some kind of resolve. Oh no! Totally on the defensive suggesting it didn’t happen m, especially from any of his staff as they have little or no hair at all and all males in the bakery! Then proceeded to state he would be “reaching out to our butter and potato supplier” to “remind them of the importance of wearing the correct PPE”.
Then continued to add that he hoped it wouldn’t put me off a purchase in future. Not it won’t but your attitude certainly will.
3 février 2025
Avis spontané
Réponse de Bowen Pies
Hi Les, thank you for sharing your feedback. We’re genuinely sorry to hear about your experience and that our attempts to address your concerns haven’t met your expectations.
While we take all feedback seriously, we’re in a difficult position as we’ve been unable to verify where the pie was purchased. You mentioned it came from a sandwich shop in a different city, but without knowing which one, it’s challenging for us to investigate fully. We supply pies to a range of businesses and while we maintain strict quality control in our bakery, we can’t rule out the handling practices of third-party vendors without more information.
That said, we absolutely understand how unpleasant this experience must have been. Paul’s response was intended to explain the rigorous health and safety measures we follow in our bakery, where our team adheres to strict PPE protocols. We never meant to come across as dismissive - quite the opposite. Paul even reached out personally via phone to discuss this directly, as we felt a conversation might be more constructive, but unfortunately, we couldn’t connect.
As a small, family run business, we genuinely value every customer and take pride in our reputation. While we couldn’t resolve this as you’d hoped, we do appreciate your feedback and regret that you were left feeling disappointed.
Lana
Bowen Pies
PORK PIES AND STEAK PIES VERY GOOD
14 janvier 2025
Réponse de Bowen Pies
We appreciate the review, Luther! We're so happy that you enjoyed our Pork Pies & Steak Pies - thank you.
Lana,
Bowen Pies
Delivered on time excellent packaging
Delivered on time excellent packaging
Steak pies are very tasty good filling
Recommend
8 janvier 2025
Réponse de Bowen Pies
Thanks for a top review, Raymond! It's great to hear that your all round experience with ordering Bowen Pies online for delivery was excellent. Tasty good filling is what we like to hear! We appreciate the recommendation too - thank you.
Lana,
Bowen Pies
Réponse de Bowen Pies
We appreciate the five stars, James, thank you! So pleased that the pies were perfect for you and that you enjoyed them.
Lana,
Bowen Pies
Réponse de Bowen Pies
Thanks for the great review, Tina. Tasty pie filling and pastry is what we're all about! So pleased that you enjoyed your pies and grateful for the recommendation.
Lana,
Bowen Pies
Réponse de Bowen Pies
Thanks for the kind words, Daniel! So pleased to hear you think the pies are amazing. Hope you’re enjoying every bite!
Lana,
Bowen Pies
Fast delivery of excellent pies I just…
Fast delivery of excellent pies I just luv them and great flavours
2 janvier 2025
Réponse de Bowen Pies
Thanks for the great review Shaun! Fast delivery and great flavours are what we aim for - we’re so glad we’ve hit the mark. Enjoy your pies!
Lana,
Bowen Pies
Réponse de Bowen Pies
Thanks for the great review! We’re so glad you’re enjoying the pies and the variety.
Lana
Bowen Pies
Absolutely my favourite pies.
My daughter lives in Munich and every year she orders a selection of pies to be delivered to Leicester for me. I look forward to their arrival as I can't get a decent pie down here. ( They've not heard of Butter pie) They always arrive chilled and never disappoint me, absolutely beautiful pies.
31 décembre 2024
Avis spontané
Réponse de Bowen Pies
Cheers for the great review, Michael! Your daughter’s got great taste - sending you proper pies all the way to Leicester, where Butter Pie is but a myth. Glad we can keep you sorted with the good stuff. Here's to more Butter Pies this year!
Lana,
Bowen Pies
Réponse de Bowen Pies
What can we say, Dorothy... your review has made our day! It's great to hear that your pies were delicious. We hope to bake some more for you again soon!
Lana,
Bowen Pies
Réponse de Bowen Pies
Thanks for the 5 stars, Fiona. We're thrilled that the pies were great and delivery was spot on!
Lana,
Bowen Pies.
Réponse de Bowen Pies
We appreciate the great review, thank you. So pleased that you enjoyed your pies. Looking forward to baking for you again!
Lana,
Bowen Pies
The steak pies are the best I’ve…
The steak pies are the best I’ve tasted… not one piece of grizzle which I hate!!
Thanks
Bernie Dobson
3 décembre 2024
Réponse de Bowen Pies
Thank you for the lovely review. We’re thrilled that our Chunky Steak Pies are the best you've tasted. We hope to bake for you again soon!
Lana,
Bowen Pies
Delivery took over 48 hours and pies…
Delivery took over 48 hours and pies were warm to touch on arrival. Bit disappointing because Bowen's pies are very good but they seem to continuously have problems with their online orders and deliveries. This is the 3rd order (out of 4) in 12 months that has either arrived a day late or hasn't even been dispatched. If their cherry pie wasn't my wife's absolute favourite then we would've given up on them already.
3 décembre 2024
Réponse de Bowen Pies
Thank you for taking the time to leave us your feedback, Jordan, and we’re genuinely sorry to hear about the issues you’ve experienced with your recent orders. We completely understand how frustrating it must be when deliveries don’t meet expectations - especially when it’s something as special as your wife’s favourite cherry pie.
We pack all of our pies in specially designed insulated boxes to keep them fresh, even during delays, but we know that doesn’t take away the disappointment of a late delivery. Unfortunately, the timing of your order coincided with peak periods where couriers are often overwhelmed, but we’re continuously working to improve our processes to prevent this from happening again.
As we mentioned when we spoke, the delay was unfortunately out of our hands, and we agreed that a full refund was the best way to resolve the situation.
Your loyalty means a lot to us, and we’re genuinely sorry this experience fell short of expectations. If you ever decide to give us another try, we’d love the opportunity to ensure everything goes perfectly.
Lana,
Bowen Pies
Delivery delayed beyond anything like…
Delivery delayed beyond anything like acceptable
Bowens refused to offer me a replacement free of charge bearing in mind the products only have 5 days shelf life - it would have taken at last 7 !!!
Poor customer service
Won’t buy again from them
3 décembre 2024
Réponse de Bowen Pies
Hi Andrew,
We’re really sorry to hear you feel this way. As your order was placed during the Black Friday period, couriers were handling an unusually high volume of deliveries, which unfortunately caused delays beyond our control.
Customer safety is always our top priority, and as our pies are perishable, we couldn’t risk them being consumed after such a delay. This was as disappointing for us as it was for you, as we never want to let our customers down.
To address the issue, we reached out with an apology and offered a replacement along with a 25% refund or a full refund option. Unfortunately, as a small family business, we couldn’t meet your expectations of a full refund, a free resend of your pie order plus additional cash compensation. Of course, we have given your full refund straight away upon decline of our original offer.
While we completely understand your frustration, we believe we handled the situation with sincerity and tried to resolve it in the best way possible.
We’re sorry we couldn’t meet your expectations on this occasion, and we wish you all the best.
Lana,
Bowen Pies
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