Boxhero Us Avis 25

I decided to 'try' the product and 'thought' I was purchasing the long-leg underwear with an open fly. What I got was non fly short legged underwear. I have complained already via the web site, but so far nothing. NOW I find I have some sort of subscription service with my second order on the way. I can only 'email' support as the phone number listed on the site is 'not in service' at this time...

DON'T WASTE YOUR TIME AND MONEY ON THIS.

Wrong order came damaged and looks used won't refund or honor their 100% no cost guarantee. Major rip off company that needs to be shut down. They are deceptive and and take no responsibility for their mistakes or product, which I cannot review due to the product already looking used. Won't offer any proper help to resolve issues.

This company is a complete joke. Don't waste your time and money. Their underwear sucks and there customer service is worse. It says 100% guarantee but won't stand behind it. Offer me 35% percent to keep it or I have to pay shipping to send back. I haven't checked with the post office to see what this will cost yet but I'm sure I'm screwed either way.

Very poor 0 Stars.. wrong size. Website says 100 percent satisfaction guaranteed. No questions asked. Free returns. No cost to you. Guaranteed fit. All balony. Trying to get me to pay return shipping.. offered I could keep the wrong size and credit me back 35%. Will not stand behind advertised return policy.
This is from their website Copied and pasted.

We believe in hassle-free shopping. That’s why Boxhero Bamboo Boxer Shorts 1.0 come with free returns and exchanges. If they don’t fit just right or you’re not completely satisfied, simply return or exchange them at no cost to you. Enjoy comfort without any risk.
Note the "NO COST TO YOU"

If buying from social media sites, the size chart details don't show the inches so the Large I ordered turned out to be medium or small, I guess Chinese sizes even though it says Large on label.

They offered to send a different size if I paid $9.99 shipping and I could keep the ones they already sent.
They offered a refund of 35% if I paid for the return shipping for the item they already said I could keep if I paid to ship the replacement items. It turns out it comes from China and not from Wyoming like the website says. The support number I found on their website is based in California 4156494685 and their support email is support AT boxhero-us.com

I filed a dispute with paypal, hopefully this can be resolved. I told them to just send me correct size and return shipping label if they wanted the others back or a refund.

This was their first email to my complaint cut and pasted:

Hello,
Thank you for your message and would like to extend our deepest apologies for the unfortunate incident that occurred with your order. We fully understand that this situation does not align with the experience we aim to provide.
To address this matter, we would like to offer the following solution in hopes of restoring your trust in our service:
-We invite you to keep the product.
-We will arrange for a new product to be sent to you in the correct size.
-Additionally, you will receive a $25 voucher valid for one year.
-The shipping fee for this new delivery will only amount to 9.99€.
If you accept this offer, please provide us with your EXACT MENSURATIONS (WAIST SIZE IN CM) that we can proceed with sending the product in the appropriate size.
We apologize once again for any inconvenience caused and look forward to your response.
Regards,

This was their 2nd offer to my denial of that offer:

Hi Victor,

​We sincerely apologize for any inconvenience this has caused. We understand how frustrating it must be to receive an item that does not fit as expected.

And we totally understand your intention to return the items, but in order to avoid hassle in returning them, we would like to offer you a special resolution. As a gesture of goodwill, we would like to offer a partial 35% refund on your purchase, and there will be no need for you to return the items. You may also consider gifting them to friends or family members who might benefit from the boxer shorts.
​
We believe that this alternative solution demonstrates our commitment to ensuring a positive experience for our customers.
​
If you prefer a full refund, it is important to note that we do not have pre-paid return labels. In case of withdrawal, customers are responsible for sending the item.

The following is the return address:

West Zone, 1st Floor, Building 2, Ueno Park, No. 130 Guangchen Road, Zhongluotan Town, Baiyun District, Guangzhou City, Guangdong Province
Bestfulfill-Janes 17343940023
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We invite you to let us know which solution suits you.

We look forward to hearing from you and wish you a nice day.

Kind regards,