BpmerewardsAvis 

Just doesn’t give you your reward points. I have over £1400 worth of fuel last week and not a point has been added. Surely in this day and age, a scanned card should be instant, plenty of business’s have worked it out, I guess BP being such a small company they don’t have the manpower to make it work ^^

I buy £20 of bp diesel every week and i get my card scanned but no points are ever added to my card,this week i went on a long journey and bought £40 of diesel had my card scanned as usual,over 24 hours later no points have been added,i think its just a scam or con to get people to buy their fuel

What a load of rubbish, tried so many times to setup my account and keep getting the same error message! Something has gone wrong, we’re trying to fix it’! Well I ain’t seeing it!!

I cannot login to this app. I have reported it via email a number of times and followed instructions given and I still can't login. By the number of complaints this app is receiving, one would think it would be replaced with a better one immediately but complaints are still being received for months on end. I give up; I will try someone else's app which means no more petrol at a BP stations even if it is round the corner from where I live.

I have never yet managed to redeem anything either on line or at a BP garage. Always sone kind of problem, the staff generally don't care or don't understand it. And - why have a scheme that involves handing out loads of little bits of paper which we have to then keep? This is 2025, surely everything should be on the app/card whatever. The scheme needs a complete rethink.

LOAD OF RUBBISH - like everyone else below is saying. Tried to redeem points to vouchers and they were never sent. Tried to sort issue out MULTIPLE times just to be fobbed off and told they sent an email with the vouchers and it worked their end.
Finally I was told gmail emails were not receiving the vouchers and that was the issue so manager sent from personal email address only to find they didn’t work either! Now they just ignore my emails.
Complete joke

Stopped at BP Swanley which is owned by Rontec apparently. Tried to redeem rewards to be told they have a system error and cannot redeem points. Emailed Rontec to be told that Rontec sites do not allow the rewarding of points!. What is the point of a reward scheme that you cannot use? Rontec have over 60 BP sites according to BP's website and nowhere on there does it say you cannot redeem points at them. Complete con

The app logged me out and now It’s impossible to log back in as it just wants to set up a new account but already has my details in its system so won’t even allow me to do that! Stuck in a circular argument with it! I just fill up elsewhere now and get the rewards

Terrible!! Don’t waste your time BP rewards card. Complete scam. Block card during Covid time and deleted all my points.

Please do not sign up to a false reward scheme.

Bp careline for bp rewards are shocking . they blocked my rewards card so I couldn't spend the money I earnt from buying fuel , its basically a scam like others have said. The response I have received from them is poor it was basically a 3 word email very very unprofessional.

This app is totally, absolutely useless! The app used to work when paying for fuel at the pump, but now you have to approve the transaction with your Bank, and it then proudly tells you that payment via the app is temporarily unavailable. It does this EVERY time!!! GET IT SORTED!!!!

What a joke. I fill the truck and van up every single morning with about 80 pounds of diesel. After about 2 or 3 days I checked the stupid card. I made about 4 pounds. .. so let me get this straight I spent about 300 GBP of fuel and rcvd 4 quid. Hahaha. Pathetic. Card went into the bin and cancelled. Wow what a joke !!!!

It's all scam these rewards!!! Tried to redeem points and it was declined. The cashier said it the points cannot be redeemed as they are promotional points worth £20!!! So avoid this scam where these kind of retailers cone you by giving points etc etc....its all scam!

Points not allocated. Customer services not listening. Purchased more fuel in 2024 than 2023, received at least 50% less points, despite subscribing to offers.
Redeem your points and don't bother with this appalling rewards card.
They should be referred to the consumer association.

Absolute rubbish scheme with rubbish customer services based in South Africa - I called them in a last effort to find out why points were not being added to my card.. laterly 2 days ago on Sunday when I bought 30 litres from Caversham BP. THIS HAS HAPPENED SO MANY TIMES >> ARE THE EMPLOYEES STEALING THE POINTS OR SOMETHING ?? ANYWAY BP REWARDS IS A TOTAL SCAM

Absolutely rubbish rewards card. I never get any points when I fill up at BP with petrol as it doesn't credit my card with any credits.
Not worth having, will not bother to use in the future as a waste of time.

DON'T WASTE YOUR TIME. RUBBISH OVERPRICED OFFERS & NON-EXISTANT CUSTOMER SERVICE WHO NEVER RESPOND OR GET BACK TO YOU. PLS BP JUST STOP WHAT YOU ARE DOING> THE WORLD DOES NOT NEED BP> THEY SHOULD BE ASHAMED OF THEMSELVES WITH THEIR HISTORY OF WILDLIFE & ENVIRONMENT DAMAGE> PLS JUST STOP EVERYTHING THAT YOU DO & GO & DO SOMETHING REWARDING FOR OUR PLANET. WE JUST WANT TO CANCEL PLS NO MORE OVERPRICED 1.50 SILLY OFFER EMAILS

App fails constantly.
Try logging in again and it tells you you are already registered - thats why I am trying to login rather than Register! For a giant company this is embarassing

Subject: BPMe App—A Masterclass in Incompetence, Brought to You by BP UK

If there were a rating lower than one star, BPMe would have earned it in spades! The app could be amazing—if only it actually worked. When by some miracle it does, it’s a joy to use (for those 5 minutes before it breaks again). But let’s talk about reality: the payment system is essentially a digital black hole—you keep trying, it keeps failing, and no one has a clue why.

Here’s the fun part: every app update seems designed to introduce new and exciting ways to not pay at the pump! It’s been months since it last worked for me, and yet, I keep trying, like some eternal optimist who believes BP could ever get this right. But why should they? After all, customer experience must be so last century for a corporate giant like BP.

I even raised a support ticket—brilliant idea, right? Wrong. The support seems to come from some distant outpost where “customer service” is just a fancy phrase for “let’s never respond.” After what felt like begging, it was escalated to the tech team, who are so well-hidden I assume they’ve gone underground. And the best part? You used to be able to talk to them. But not anymore! Why bother helping customers when you can just… not?

I mean, Bernard Looney and the team running BP UK must be proud. I’m sure they have no idea how much customer loyalty they’re losing. But hey, why worry about that when you’ve got entire franchises setting fuel prices at random? No standards, no accountability, no surprise there! It’s almost as if you don’t care about your customers or your app.

And while we’re at it, let’s talk about BP’s generous rewards. It’s a fantastic system—if your goal is to give away practically nothing in return for people spending their hard-earned money on overpriced fuel. Who designed this? They deserve a medal in customer alienation.

So, thank you, BP, for reminding me why loyalty is a thing of the past. Maybe it’s time someone at the top—Looney, are you listening?—took a good look at the money and customers slipping through the cracks thanks to your disastrous app and equally diabolical support service.