Brainium Information Technologies Avis 

Really poor company. Money before ethics.

Further response

Formal Dispute Regarding the $14,000 Retained by Brainium
Hello Team Brainium,

Your response does nothing to address the fundamental issue: Brainium retained $14,000 USD for a website and project outcome that were completely unacceptable.

You keep referring to milestones, approvals, and allocated payments as though those terms automatically justify keeping my money. They do not. The website delivered was rubbish and fell far below what I reasonably expected from the money I paid. I dispute your attempt to portray the work as satisfactorily completed simply because you have divided the payments into development stages.

I also strongly dispute the hours attributed to this project. From my perspective, the hours claimed were made up and do not credibly reflect the work delivered. I am not prepared to accept vague references to development activities and milestone approvals as a substitute for transparent, verifiable evidence of the actual work performed, the time spent, and the value delivered.

Let me be absolutely clear: Brainium kept $14,000 USD, and I consider that completely unjustified given the quality of the website and the outcome of this engagement. I paid for a professional result, not excuses, questionable time claims, and an attempt to justify retaining a substantial amount of money by pointing to internal payment allocations.

Your offer to refund the unused support and maintenance allocation does not resolve the central dispute. Nor does your suggestion that my decision to discontinue the project somehow makes the financial outcome acceptable. The issue is not simply that the project did not reach completion. The issue is the quality of what was delivered, the credibility of the hours claimed, and whether the amount retained by Brainium is justified by the actual work and value provided.

I also reject any implication that my feedback should be separated from the financial reality of this experience. My review reflects my genuine experience, and I will not alter or withdraw it simply because Brainium offered a partial refund.

I am seeking a fair resolution and a refund that properly reflects the unacceptable outcome and the value actually delivered. I will not simply accept that Brainium is entitled to keep $14,000 USD because it says the work was completed.

If anyone is reading this, I would believe an Indian call centre over any member from brainium.

Regards,

Robert

I got Engaged with them for multiple deliverables for 3-4 customers from Dubai region and their quality of delivery, resource availability, technical depth is excellent.

Excellent service, on-time delivery as promised, Always supporting whenever required

Everything about Brainium is worth 5/5 stars. From their ability to understand requirements, their great communication, timely delivery and their post-production service.

I highly recommend them to everybody.

We worked with Brainium on the development and launch of a mobile application and related backend system. They supported us with mobile app development, backend development, testing, bug fixes, and launch-related work.
The team was friendly, service-minded, and generally supportive throughout the project. They had a broad range of technical competencies and helped us move from an early concept to a live product.

Absolutely great experience working with this team on our Shopify revamp. Their quality of work is outstanding, and they truly understand both design and functionality. What impressed me the most was their responsiveness and clear communication at every stage. They were always available when needed and guided us with the right recommendations. Would definitely work with them again.

We've been working with Branium for a few years now. Good service, good product and good communication. Strongly recommended+++.

I am seeking legal action against Brainium Information Technologies, too bad I can't post pictures here because I wanted to post legal notices, mediation applications etc. You can consult my google review for those. Even a few other review sites who allow posting pictures in reviews.

I approached Brainium Infotech in late January 2025 inquiring about their services. I informed Mr. Azhar Shake very clearly what my needs and requirements are. I repeated myself multiple times and he kept confirming the list of deliverables and requesting more specific information about certain features I was asking for. I ended up signing on the 18th of February 2025 after I was confident that he understood the requirements, the contract states the work should take 12 to 14 weeks. The company’s size and many positive reviews led me to believe it is a reputable company but my experience with them made me realise I couldn't have been more wrong and that a lot of the negative reviews I read were spot on.

I held weekly meetings with the project manager, Miss Nabaruna Sinha and the programmer, Miss Neha Joshi. In the beginning they proposed a strategy that I now know any professional working in tech would know won’t work. After a few months of working on that, they told me that the software only succeeds on a fraction of the tasks it’s supposed to and that they know how to fix it but it will require that we enter into a second phase that I eventually found out in September 2025 would cost me a little over 11000usd. I only signed off on the last milestone of “phase 1” (around November 2025) because they told me the small bugs I was pointing out would be fixed right away in the following phase and Mr. Azhar Shake offered me the new price of 6000usd.

Throughout this whole mess, the programmer, Ms. Neha Joshi told me she is already employing the help of her little brother but that I shouldn't worry because he's really good and if I want to speed things up I can pay more to have a bigger team working on it.

After sending the last payment, I contacted Mr. Pranay Pandey, their Vice-President, to discuss the following steps and I explained everything to him. On the 5th of December, he wrote to me saying he decided not to move forward with phase 2 stating feasibility issues and risks that nobody ever mentioned in the 10 months that they were working on a software they told me would take a maximum of 14 weeks.

I hired a lawyer in Kolkata and they ignored all his communications until the final notice, that is when they acted surprised. They stated they never received anything from him despite multiple successful delivery reports from courier services. Hopefully the mediation stage goes well but I won’t think twice before going to court and taking it all the way if these scammers refuse to cooperate. It’s been more than a year since I approached Brainium Information Technologies and not only am I not a single step closer towards my goal but I actually went backwards.

Had a great experience with Brainium every time we hire them.
Have hired them for several projects from full website development to design of flyers.
Next project is to build our CRM from scratch.

I worked with Brainium, Sudip and team, for launching my website. They were extremely communicative and prompt with all deliveries. I never had to chase them. They listened to all feedback carefully. I would warmly recommend working with them!

I have engaged Brainium to create and manage website for my business and I have been really impressed by their professionalism, commitment to schedule & budget, deploying competent people on projects, and keeping client at the centre of their focus. I had great conversations with team members throughout the project and their communication is top notch, very responsive, structured and positive. I will engaging with them again for my next project.

I’ve worked with Brainium for the past 6 months at least and they are awesome, and very efficient. Highly recommend for sure. Thank you

Project was completed. Communication was at times challenging, but the team delivered the majority of the requested features.

Working with Brainium Information Technologies was marked by clarity, reliability, and execution strength. The team demonstrated a high degree of professionalism, delivering a complex digital product on time and within scope. Communication was structured and transparent throughout all project phases. Their ability to translate abstract requirements into functioning, user-centric solutions stood out. Issues were addressed promptly, and all deliverables met the expected quality standards. The collaboration reflected not just technical competence, but also strategic alignment and long-term thinking.

My interaction with Brainium started 5 years ago and since then I have been with the same team. The team are excellent and they work to your avialibility and they DO have experts in latest technology stack. The work is absolutely Top notch and the Team are excellent throughout the project. The senior managemnet Team came to UK and met me and I can tell you from my own experience that they are a very young,dynamic and Professional Team.

Brainium's approach was very good from the start to end. They have a dedicated team. There were some delay in the development & UAT phase. But the project was completed almost on time and they coordinated with us very well.
We're very much happy on the end result. It was as we expected.

We also appreciate the support extended to us even after the project was completed.
Thanks to Srijoyee & Co, along with Pritam De for the timely updates.

The business has a dedicated team, and the team is very reliable. Most importantly, the team is one call away. And the team has the knowledge, ability, and skills to complete all requirements.
Last, it has been a great joy working with the business. I will continue utilizing its services- indeed.