I like the simple and basic format. I got a number and some information. The subscription cancel method I hear people complaining about but if I have to get another card because I cant cancel then i... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Hi, I'm miss shermyra nahveta. Yes, even thow when I sit and relax for my iq-test. I'm catching up on sleep. Since, I'm sleep deprived most of the times. I'm, happy that I'm doing better. Now that I n... Voir plus
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Same issue as others here, paid USD1 for a test and was charged for 29.99 a few days later, even without agreeing to any subscription whatsoever. Already sent an email asking for cancellation and prom... Voir plus
L'entreprise a répondu
I like the test, the payment is the problem, subscription in particular. The subscripiton cancel is sketchy. I sent an email after i paid for a 1€ seven day free trial. After reading some... Voir plus
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3,2
Moyen
26 avis
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A répondu à 100 % de ses avis négatifs
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Fishy
I like the test, the payment is the problem, subscription in particular.
The subscripiton cancel is sketchy. I sent an email after i paid for a 1€ seven day free trial. After reading some reviews im scared that i will be charged more than the 1€ I paid.
I would like to request the Brainsmate team to cancel my subscription and not charge anything in the future, except for this 1€ I have paid.
I would kindly advise the site to make subscription canceling easier.
Kind regards,
AM
30 juin 2026
Avis spontané
Réponse de Brainsmate
Dear Adrian,
Please note that the subscription terms, including the recurring charges and auto-renewal policies, are explicitly presented on the checkout page.
As we see, you have already written to us and we have cancelled your subscription at your request.
In case of any questions, please contact our Customer Support Team via email support@brainsmate.com
We'll be happy to assist you!
Customer Support Team
BrainsMate
This is a con
This is a con - do not go anywhere near it. The worst kind of hooking scam I’ve ever seen - typical pay for one test idea, ok fine I’ll cancel my subscription but no even after I’ve done that they still charged me £30 pounds. The reply below is absolutely false once you request a cancellation for a subscription prior to the date on which the subscription actually starts - any company is legally obliged to cancel the subscription otherwise they are in breach of consumer rights - not send you another email asking you to verify.
29 juin 2026
Avis spontané
Réponse de Brainsmate
Dear Tristan,
As far as I can see, we immediately sent you an email once we received your subscription cancellation request.
Unfortunately, we have not received any reply from you, so we were unable to finalize the cancellation.
By purchasing a subscription, you expressly authorize us to charge your payment method automatically at the end of each billing period for the subscription price shown at checkout, until you cancel. Unfortunately, the subscription wasn't canceled in a timely manner, so it was automatically extended to the monthly package.
As we can see, you have already contacted our support team and a full refund has been issued to you.
Also, your subscription has been canceled and you will not be charged again.
We value our users and hope we were able to resolve your issue.
Customer Support Team
BrainsMate
Money was recently stolen from my…
Money was recently stolen from my account resulting in $29.99. I have the proof and have contacted chime representatives to discuss this matter so I can dispute. This is very VERY unprofessional and heartbreaking as to that money was to go towards Fathers day.
Thanks a Lot :(
18 juin 2026
Avis spontané
Réponse de Brainsmate
Dear Jaslyne,
We are sorry for any confusion regarding the recent charge on your account.
Upon reviewing our system, the $29.99 charge was an automatic renewal for the subscription that began with a trial on June 4, 2026. Please note that the subscription terms, including the recurring charges and auto-renewal policies, are explicitly presented on the checkout page. By completing the initial transaction, you acknowledged and agreed to these rules.
Because the subscription was unfortunately not canceled before the trial period expired, the system automatically processed the payment for the next billing cycle.
To prevent any future billing, we have already canceled your active subscription. You will not be charged again, and you may continue to use all premium features until the end of your current paid period.
In case of any questions, please contact our Customer Support Team via email support@brainsmate.com
Basic report but wasn’t expensive
Results received. It was a very basic report but did only cost US$1.
14 juin 2026
Réponse de Brainsmate
Dear Vanessa,
Thank you for your feedback.
We've thoroughly investigated the issue and found a solution.
Your results are ready, they are in your profile.
As far as we can see you had problems receiving the email with the login link because you unsubscribed from receiving emails from us.
We have fixed this situation. Please try generating the link again. If you don't see the login email in your inbox after a few minutes, please be sure to check your Spam, Junk, or Promotions folders.
If you still have problems accessing or receiving results, please email us at support@brainsmate.com.
We'll be happy to assist you!
Customer Support Team
Good ver y good can’t believe my lu k
12 juin 2026
Avis spontané
Réponse de Brainsmate
Dear George,
Thank you for taking the time to share your feedback with us.
Your support means a lot to us, and we truly appreciate you taking the time to share your experience.
We wish you all the best and thank you for being part of our community!
Customer Support Team
BrainsMate
I had a lot of fun!
I had a lot of fun!
I think everyone should try taking it to challenge themselves and chin-check their intelligence.
31 mai 2026
Avis spontané
Réponse de Brainsmate
Dear Andrew,
Thank you for taking the time to share your experience. We are so happy to hear that our platform gave your brain a good workout and that you had a lot of fun in the process. Your recommendation means the world to us, as word-of-mouth from smart, competitive users like you is how we grow.
Keep your mind sharp, and we hope to see you back for another challenge soon!
Cheers,
Customer Support Team
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