I was a little nervous dealing with this company as it was new to me, but I have been thoroughly impressed by their service and their product! I received excellent customer service throughout in the... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The customer service was amazing. I have to say I was a little nervous as I found the bath with brand new bathrooms significantly cheaper than elsewhere but they were brilliant about holding it for me... Voir plus
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From ordering my items to answering all my queries they were excellent. In particular, my dealings with Maricon was first class. Nothing too much trouble and very helpful and gives an excellent... Voir plus
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The salesman, Paul, who I dealt with was outstanding. The level of customer service he offered from start to finish was exceptional. He was so willing to help every step of the way, from the moment... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to one of the UK's leading online Bathroom retailers, with thousands of products from the world's leading brands. With a Trade Account that rewards repeat purchases, regular competitions and offers for our valued customers, and amazing customer service from our valued and trusted team members, why not make your bathroom, a Brand New Bathroom? Free Delivery on all orders over £25 to 99% of the UK, with an easy returns process to follow if needed. Great products, Great Prices, and Great service - all from Brand New Bathrooms.
Brand New Bathrooms – Luxury & Designer Bathrooms, Delivered Across the UK
Écrit par l'entreprise
- Premium bathroom products, expert knowledge and genuine customer care – from a retailer that treats every bathroom like it's our own.
- Brand New Bathrooms is a UK-based online bathroom retailer specialising in luxury and designer bathroom products – from freestanding and copper baths to designer radiators, shower enclosures, bathroom TVs, taps, toilets and furniture. We work with respected brands such as Hurlingham, Mantaleda, Aquavision, RAK and Loutro to bring showroom-quality products direct to your door. Based in the North East of England, we're a genuinely customer-first business. That means honest product advice before you buy, careful handling of every order, and a team that actually picks up the phone if something needs sorting. We also support trade customers through our dedicated Trade Account scheme, with project quotes, sourcing services and rewards built around the way installers and developers really work. Whether you're planning a complete renovation or adding a single statement piece, we're here to help you get it right first time. Your feedback matters to us – every review is read by the team and helps us keep improving.
Our Promise: Quality Products, Backed by Genuine Support
If something isn't right with your order, we'll put it right – quickly, fairly and without the runaround.
When you shop with Brand New Bathrooms, you're protected by our straightforward customer promise:
Every product we sell must match its description and arrive in perfect condition. If it doesn't, tell us and we'll resolve it – whether that's a replacement, a repair or a refund, in line with your rights under the Consumer Rights Act 2015.
If an item arrives damaged or faulty, report it to us and we'll handle the rest. We work directly with our suppliers and delivery partners so you don't have to chase anyone.
Changed your mind? No problem. You can return unused items in their original packaging within 14 days for a refund.
And if you ever need help – before or after purchase – our team is here with honest, expert advice. We're a real business with real people in the North East of England, and we stand behind every order we send out.
Coordonnées de contact
c/o Chipchase Manners, 384 Linthorpe Road, TS5 6HA, Middlesbrough, Royaume-Uni
- 0333 0908834
- info@brandnewbathrooms.co.uk
- brandnewbathrooms.co.uk
4,6
Excellent
54 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
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Great customer service
Ordered a radiator, unfortunately it came damaged by courier. Contacted brand new bathrooms and was sorted extremely quickly and efficiently. Great company but unfortunately let down by courier. I would recommend and order from them again.
10 novembre 2024
Réponse de Brand New Bathrooms
Hi Mark. Thank you for your 5 star review, and we were so sorry to hear that the courier had damaged your Radiator on delivery. Happy that we could resolve it quickly and we look forward to speaking to you again in the future.
Towel heater dent done right
Purchased a towel heater. The courier left before I could inspect it, found a dent in it and called Brand New Bathrooms immediately. Got a busy signal so had to leave a message. My call was returned within 5 minutes and they had me send a few photos in an email. Within 15 minutes they told me a replacement would be sent and the damaged goods collected. Everything went well on the very next working day. I’m more than happy and would give 6 or 10 or more stars if I could because that’s how it should work and Brand New Bathrooms are the only ones to do it. I got to talk to a real person, I didn’t have to go through a chat bot, I didn’t have to wait a week or more for a canned response, I didn’t have to argue with the company about the damage or who caused it, I wasn’t told that a mile long list of T&C’s exempted them from fixing the problem. Just good old fashioned taking care of your customers like they should be. Anything I need in the future I’ll look for on Brand New Bathrooms first and I hope they have it.
31 octobre 2024
Réponse de Brand New Bathrooms
Thank you so much for your wonderful review Greg - I know that this has really cheered Paul up as he strives to offer the best customer service that he can. We are humbled by your kind words and would love to welcome you back as a customer in the future if there is ever anything you need.
Top Customer Service
Paul was super helpful with great communication throughout my experience with Brand New Bathrooms. After initially misunderstanding a product description he was quick to help and then refund the order (and also update the website description). After a subsequent supplier then let me down Paul was once again quick to check stock and sort it out for me.
Unfortunately there was in issue with an incorrect item being delivered. This was direct from the supplier so not Brand New Bathrooms fault (and I didn’t open and check on delivery). Again, Paul was quick to sort it out given the urgency to get a replacement.
Would highly recommend for excellent communication and help throughout (rare to find with online companies). The shower screen itself (Scudo Momentum) looks great with the minimal profile / framing.
6 novembre 2024
Avis spontané
Réponse de Brand New Bathrooms
Thank you so much for your review JW. I am so happy that we managed to get everything sorted out for you in the end, and that you are happy with the final product. You were a great customer and we would love to see you back on our site at some point in the future.
Five star experience
Excellent product, excellent service, very fast delivery many thanks
15 octobre 2024
Réponse de Brand New Bathrooms
Hi John. Thank you for your 5 star review and we are delighted to hear that you are happy with the product and service you received. Many thanks for taking the time to let us know.
I'd like to thank you all for a great…
I'd like to thank you all for a great service. Product was as described and as per the photos. Love how it completes our bathroom!
17 octobre 2024
Avis spontané
Réponse de Brand New Bathrooms
Thank you so much for your review Begum, and we are delighted to hear that you love our product.
Brilliant customer service
Quick delivery. Items carefully packed and as described. Great customer service. The team went the “extra mile”me to help me find additional brackets for my radiator.
23 septembre 2024
Réponse de Brand New Bathrooms
Thank you for your kind review Nick, and we are delighted to hear that we could help you with the additional needs for the brackets. Hope the Radiator keeps you nice and warm through the winter. All the best.
Excellent customer service
Excellent customer service.
Had a slight issue with delivery but it was sorted out immediately. Would definitely recommend
19 septembre 2024
Réponse de Brand New Bathrooms
Thank you so much for your kind review Anna and we hope that you are enjoying your purchases. Many thanks again.
Excellent service
Excellent service kept me informed of my order and delivery details
23 septembre 2024
Réponse de Brand New Bathrooms
Thank you for your review Colin and I hope your new Radiator keeps you nice and warm through the Winter.
Very helpful member of staff
Very helpful member of staff, who went out of his way to help me sort an order out.
16 septembre 2024
Réponse de Brand New Bathrooms
Many thanks for your review Robert, and we are delighted to hear the customer service you received was worth 5 stars. Hope that you enjoy your new purchase from us and we welcome you back in the future.
was kept informed with regards delivery…
was kept informed with regards delivery - item arrived - well packaged - we had an extra tray within our packaging - company quickly rectified this (same day!) - the shower tray has still to be fitted so cannot comment on usage as yet
11 septembre 2024
Réponse de Brand New Bathrooms
Thank you for your review Mary and we hope you love your new Tray once it is installed.
Great Service
After months of searching for a particular item that was not stocked in UK, brandnewbathrooms appeared in my feed, and had the item listed.
Although a new business, their comms and delivery time exceeded their own estimates.
They clearly stock quality items, and seem more likely to over-deliver on service, rather than over-promise on commitments. Refreshing.
14 août 2024
Réponse de Brand New Bathrooms
Thank you for your very flattering review Ian, this is very much appreciated. We are delighted that we have exceeded your expectations and hope that the item you purchased was worth the long wait to find it!
Great service and value for money
Great service and value for money - what more can you ask for!
11 juillet 2024
Réponse de Brand New Bathrooms
Thank you Hamish - your review is very much appreciated.
EXCELLENT CUSTOMER SERVICE!
The salesman, Paul, who I dealt with was outstanding. The level of customer service he offered from start to finish was exceptional. He was so willing to help every step of the way, from the moment I made contact about a radiator right through until after the purchase and he was still offering excellent after sales service. It's a shame there are not more people like Paul when purchasing products online. I would highly recommend this company.
4 juillet 2024
Réponse de Brand New Bathrooms
Hi Alison. Thank you so much for your review, and we are delighted to hear that you have had such a great experience. We wish you many hours of warmth and happiness from your new Radiator.
First Class Customer Service
Excellent service provided by online chat and then followed up with a telephone call, giving me lots of additional information about products. Really knowledgeable and pleasant and polite, and will definitely shop on this site again.
19 mai 2024
Avis spontané
Réponse de Brand New Bathrooms
Thank you for your feedback and we are really happy that our service was of the standard we desire it to be.
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