Brandon Hire Station - Folkestone Avis 31

TrustScore 4.5 sur 5

4,5

Unit 2B, Park Farm Industrial Estate, Park Farm Road, CT19 5EY Folkestone, GB


Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I ordered a stair pallet trolley It was just what I needed to move washing machine,fridge freezer,electric cooker and several heavy item's of furniture to a second floor flat. The service was grea... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

The gent in the shop was a great help when I went in for some advice on what I would need for a decorating job I had and wether what I'd found online was right. He then showed us what we was looking... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Dead easy process for hiring, booed online, had good communications direct from the hire site itself. Staff at the Folkestone site were very courteous and helpful. When I collected and dropped off. Wi... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

The rotowash was nearly new and in very good order. However the pressure washer was old and nearing the end of it's life. It's pull cord snapped 3rd time of starting which we mended as the shops not... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Service de location d'équipement de construction
  2. Service de location d'outils

Écrit par l'entreprise

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.


Coordonnées de contact

  • Unit 2B, Park Farm Industrial Estate, Park Farm Road, CT19 5EY, Folkestone, Royaume-Uni

  • 01303 276 319

4,5

Excellent

TrustScore 4.5 sur 5

31 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 99 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I ordered a stair pallet trolley

I ordered a stair pallet trolley
It was just what I needed to move washing machine,fridge freezer,electric cooker and several heavy item's of furniture to a second floor flat.
The service was great. I would recommend this company.

11 septembre 2025
Logo de Brandon Hire Station - Folkestone

Réponse de Brandon Hire Station - Folkestone

Good morning, thank you for your review of your recent Pallet Truck hire. It's great to know this was just what you needed to move the heavy kitchen items and furniture and we're pleased to hear you received great service from our team. We appreciate your recommendation and hope we can support you again in future. Kind regards, the Brandon Hire Station team.

Noté 5 sur 5 étoiles

Super easy from start to finish

Super easy from start to finish. Nice bunch of blokes in the local branch.

24 avril 2025
Logo de Brandon Hire Station - Folkestone

Réponse de Brandon Hire Station - Folkestone

Hi Anthony, thank you for your great review of our Folkestone branch. We're glad to hear that you received friendly service and found our hire process easy. Kind regards, the Brandon Hire Station team.

Noté 5 sur 5 étoiles

Excellent company and Folkestone local…

Excellent company and Folkestone local branch. Really kind and helped me out. Would definitely use again.

5 avril 2025
Logo de Brandon Hire Station - Folkestone

Réponse de Brandon Hire Station - Folkestone

Hi Frances, thank you for your great review about our Folkestone branch. We're pleased to hear the team were very helpful and we hope we can support you again soon. Kind regards, the Brandon Hire Station team.

Noté 5 sur 5 étoiles

Excellent communication

Excellent communication. Friendly, helpful team. Highly recommended and would not hesitate to use again.

11 novembre 2024
Logo de Brandon Hire Station - Folkestone

Réponse de Brandon Hire Station - Folkestone

Hi T, thank you for your review and recommendation. We're delighted to hear that you found our communication excellent and our team friendly and helpful. We hope we will see you again soon. Kind regards, the Brandon Hire Station team.

Noté 5 sur 5 étoiles
Logo de Brandon Hire Station - Folkestone

Réponse de Brandon Hire Station - Folkestone

Hi Dean, thank you for your positive feedback. We're delighted to hear that you found our Folkestone branch team polite and friendly. Kind regards, the Brandon Hire Station team.

Noté 5 sur 5 étoiles

Easy to hire and machine was ready when…

Easy to hire and machine was ready when I arrived
Job done

27 août 2024
Logo de Brandon Hire Station - Folkestone

Réponse de Brandon Hire Station - Folkestone

Hi Andrew, thank you for your 5-star review. We're pleased to hear that the hiring process was easy and that the machine was ready for you upon arrival. Kind regards, the Brandon Hire Station team.

Noté 5 sur 5 étoiles

Great price and great help and advice

Great price and great help and advice

31 août 2024
Logo de Brandon Hire Station - Folkestone

Réponse de Brandon Hire Station - Folkestone

Hi, thank you for your positive review. We're pleased to hear that you were impressed with our prices and appreciated the help and advice provided by our team. Kind regards, the Brandon Hire Station team.

Noté 5 sur 5 étoiles

Great prompt service and was delivered…

Great prompt service and was delivered when they said it would be.

15 août 2024
Logo de Brandon Hire Station - Folkestone

Réponse de Brandon Hire Station - Folkestone

Hi Brod, thank you for your 5-star review. We're pleased to hear that you were satisfied with the prompt service and timely delivery from our Folkestone team. Kind regards, the Brandon Hire Station team.

Noté 5 sur 5 étoiles

Great service

Really easy to arrange and we were shown how to use the sander on arrival - a smooth and sleek service

25 juillet 2024
Logo de Brandon Hire Station - Folkestone

Réponse de Brandon Hire Station - Folkestone

Hi Nicola, thank you for your positive feedback about your recent hire experience. We're delighted to hear that arranging the sander was easy and that you found our service smooth and sleek. Kind regards, the Brandon Hire Station team.

Noté 5 sur 5 étoiles

Hiring a generator was made easy.

Hiring a generator was made simple and easy for me, with a helpful explanation over the phone at my first enquiry, and then when picking up the item on the day.
All your colleagues were pleasant and efficient.

16 juillet 2024
Logo de Brandon Hire Station - Folkestone

Réponse de Brandon Hire Station - Folkestone

Hi Dave, thank you for your 5-star review. We're delighted to hear that hiring a generator was simple and easy for you, and that our Folkestone team was pleasant and efficient throughout the process. Kind regards, the Brandon Hire Station team.

Noté 5 sur 5 étoiles

Dead easy process for hiring

Dead easy process for hiring, booed online, had good communications direct from the hire site itself. Staff at the Folkestone site were very courteous and helpful. When I collected and dropped off. Will certainly be using them again.

23 juillet 2024
Logo de Brandon Hire Station - Folkestone

Réponse de Brandon Hire Station - Folkestone

Hi Martin, thank you for your positive review. We're delighted to hear that you found the hiring process easy and that our Folkestone team was courteous and helpful. We look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.

Noté 5 sur 5 étoiles

Good quality service at the Folkestone…

Good quality service at the Folkestone branch. I hired a mixer and also a plate on short notice which they managed to sort out for me. Very good would recommend.

4 juillet 2024
Logo de Brandon Hire Station - Folkestone

Réponse de Brandon Hire Station - Folkestone

Hi Kenny, thank you for your 5-star review. We're pleased to hear that you had a positive experience at our Folkestone branch and that we could assist you on short notice. We appreciate your recommendation. Kind regards, the Brandon Hire Station team.

Noté 3 sur 5 étoiles

Good and bad.

The rotowash was nearly new and in very good order. However the pressure washer was old and nearing the end of it's life. It's pull cord snapped 3rd time of starting which we mended as the shops not open at all during weekends. The throttle was stuck in one position so was really difficult to move. The hande for moving it was broken and a temporary bolt had been bodged in.

25 juin 2024
Logo de Brandon Hire Station - Folkestone

Réponse de Brandon Hire Station - Folkestone

Hi Mr Pluckrose, thank you for your detailed feedback. We're glad to hear that the rotowash met your expectations, but apologise for the issues you encountered with the pressure washer. If you still need to speak to our team concerning this issue please give us a call on 0370 99 00 999. Kind regards, the Brandon Hire Station team.

Noté 5 sur 5 étoiles

friendly and easy to collect and return…

friendly and easy to collect and return the item

30 avril 2024
Logo de Brandon Hire Station - Folkestone

Réponse de Brandon Hire Station - Folkestone

Hi Mrs F, thank you for your positive review. We're delighted to hear that you found our service friendly and found it easy to collect and return the equipment. Kind regards, the Brandon Hire Station team.

Noté 5 sur 5 étoiles

Quick and easy process on line

Quick and easy process on line, team and the Folkestone shop good team, helpful, no messing, just good service as normal.

24 avril 2024
Logo de Brandon Hire Station - Folkestone

Réponse de Brandon Hire Station - Folkestone

Hi Nick, thank you for your 5-star review. We're delighted to hear that you found our online order process quick and easy, and that our team at the Folkestone branch provided you with helpful and efficient service. Kind regards, the Brandon Hire Station team.

Noté 5 sur 5 étoiles

Excellent efficient and friendly…

Excellent efficient and friendly service with detailed explanation as to using the hired equipment ... highly recomm

15 avril 2024
Logo de Brandon Hire Station - Folkestone

Réponse de Brandon Hire Station - Folkestone

Good morning, thank you for your 5-star review. We're delighted to hear that our Folkestone team provided efficient and friendly service during your hire. We hope to see you again in the future. Kind regards, the Brandon Hire Station team.

Noté 4 sur 5 étoiles

Customer service was on point…

The gent in the shop was a great help when I went in for some advice on what I would need for a decorating job I had and wether what I'd found online was right.
He then showed us what we was looking at so we could get height measurements correct so that was an added bonus. He theb said he'd have it ready and waiting for us Monday morning.

25 janvier 2024
Logo de Brandon Hire Station - Folkestone

Réponse de Brandon Hire Station - Folkestone

Good afternoon, thank you for sharing your hire experience with us. We're glad to hear that a member of our Folkestone team was able to provide helpful advice and get you the right equipment for your decorating job. Thank you for choosing to hire with us and please don't hesitate to reach out if we can support you again in the future. Kind regards, the Brandon Hire Station team.

Noté 1 sur 5 étoiles

I don’t believe I have had my petrol cost reimbursed

I don’t believe I have had my petrol cost reimbursed?? I took it back with a full tank and your employee confirmed that and said he would organise this. I wasn’t given any paperwork, on hindsight I should have asked for some sort of confirmation at the time! (Lesson learnt for me , I have never hired anything before (so am new to this process))

15 janvier 2024
Logo de Brandon Hire Station - Folkestone

Réponse de Brandon Hire Station - Folkestone

Hi Trevor, thank you for your feedback. We're very sorry to hear that you have not received a refund that you were expecting. We have passed this on to our team to investigate this for you. If you would like to talk to our customer team directly you can also contact us on 0370 99 00 999. Kind regards, the Brandon Hire Station team.

Noté 1 sur 5 étoiles

Terrible Rude service

Terrible Rude service. Was accused of stealing equipment and had a lot of abuse from staff in store.
Will NEVER use your company again for any of my hire needs.
Shame on yourselves

23 juillet 2023
Logo de Brandon Hire Station - Folkestone

Réponse de Brandon Hire Station - Folkestone

Hi, thank you for bringing this to our attention. We are extremely sorry to hear about your experience, and would like to apologise for the service you received. We will be looking into this matter internally. Kind regards, the Brandon Hire Station team.

Noté 1 sur 5 étoiles

Very long queue to get to speak to the…

Very long queue to get to speak to the station attendant.
Wacker plate not available despite booking it online (including payment).
Attendant was apologetic and kind but not much he could do.
Refund processed on next working day.

14 juin 2023
Logo de Brandon Hire Station - Folkestone

Réponse de Brandon Hire Station - Folkestone

Hi Morad, thank you for your review. We always endeavour to have stock available and apologise that we weren’t able to fulfil your hire in this instance. We are very sorry you weren’t made aware of this sooner. Kind regards, the Brandon Hire Station team.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus