After collecting the small plant item ( 12" wacker plate) I returned home but when trying it out the next day I could not get it started. I returned to the branch with it where the fitters quickly att... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1 and 2, New Houstoun Business Park, EH54 5BZ Livingston, GB
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Lisez les avis des autres
I hired a large wood chipper for a week back in August this year, through National Tool hire, when it went off hire i filled the tank to the brim with diesel, after a nightmare of a time getting my d... Voir plus
L'entreprise a répondu
Polite and courteous staff, all items were ready for me when I arrived. I had assistance getting the tools into the car and the same when I returned it the following day. All in all, a good experienc... Voir plus
L'entreprise a répondu
Great customer service - really helpful when I needed to change my hire details. They also spotted an issue with the rearranged order later-on and phoned me back to check the details and make sure it... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Coordonnées de contact
Unit 1 and 2, New Houstoun Business Park, EH54 5BZ, Livingston, Royaume-Uni
- 01506 463 200
3,8
Bien
25 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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I hired a large wood chipper for a…
I hired a large wood chipper for a week back in August this year, through National Tool hire, when it went off hire i filled the tank to the brim with diesel, after a nightmare of a time getting my deposit back from NTH, I eventually got it with a £70 deduction for fuel !!!!!!, I contacted NTH and they said that Brandon are the ones that report the fuel usage to them hence the deduction, I contacted Brandon, they blamed it on NTH, and NTH are blaming Brandon, we are now in November and I cant get an answer from any of the 2 companies, so still £70 down, either it’s a deliberate act to defraud the hirer (me) or the chap that picked it up from site syphoned diesel from the tank., I thought Brandon would have been more helpful, however avoid NTH like the plague, just check trust-pilot to see how bad they are
10 novembre 2025
Avis spontané
Réponse de Brandon Hire Station - Livingston
Hi James, we're sorry to hear about this ongoing issue. We have requested some more information from you so that we can send this over to our team to investigate. Kind regards, the Brandon Hire Station team.
Best in the game ⭐️⭐️⭐️⭐️⭐️
2 octobre 2025
Réponse de Brandon Hire Station - Livingston
Hi Gordon, thanks for your brilliant review of our Livingston branch! We're delighted to hear that you rate the branch so highly and we thank you for being a valued customer with us. We look forward to supporting you again soon. Kind regards, the Brandon Hire Station team.
Réponse de Brandon Hire Station - Livingston
Good afternoon, thank you for your positive review about your recent Scaffolding hire with our Livingston branch. We're pleased to hear that you had a great experience and found our team helpful. Kind regards, the Brandon Hire Station team.
Great customer service and the workers…
Great customer service and the workers are friendly and willing to assist.
13 août 2025
Réponse de Brandon Hire Station - Livingston
Hi Jonah, thank you for your positive review. We're glad to hear that you found you received a friendly and supportive service from our team. Kind regards, the Brandon Hire Station team.
Great Service
After collecting the small plant item ( 12" wacker plate) I returned home but when trying it out the next day I could not get it started. I returned to the branch with it where the fitters quickly attended to it and after a few small adjustments soon had it running perfectly. Great service right through from ordering online, collection, sorting out the problem and finally my return to offhire. Many thanks to all
22 juin 2025
Réponse de Brandon Hire Station - Livingston
Hi Dave, thank you for your review about your recent hire! We're sorry to hear that you experienced an initial issue with the equipment, however we're pleased that the Livingston team were able to get this sorted for you quickly and ensure your hire experience was so positive. Thank you again for hiring with us and we hope we can support you with any future hires. Kind regards, the Brandon Hire Station team.
problem
Hi there, In this delivery miss the transformer. What I have to do? I have not received yet the money back Thanks
11 juillet 2025
Avis spontané
Réponse de Brandon Hire Station - Livingston
Hi there, Please call our helpdesk on 0345 604 5337 and we'll be happy to assist. Kind regards, the Brandon Hire Station team.
Polite and courteous staff
Polite and courteous staff, all items were ready for me when I arrived. I had assistance getting the tools into the car and the same when I returned it the following day.
All in all, a good experience which, should the need arise, I would be happy to repeat.
9 mai 2025
Réponse de Brandon Hire Station - Livingston
Hi Colin, thank you for your positive comments about your recent experience with us. We're pleased to hear that our Livingston team were helpful and courteous and we hope we can support you again in future. Kind regards, the Brandon Hire Station team.
Réponse de Brandon Hire Station - Livingston
Hi Steven, thank you for hiring from us and providing your feedback. We're pleased to hear that you had a great hire experience with our team and were satisfied with our prices. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Friendly team
26 juin 2024
Réponse de Brandon Hire Station - Livingston
Hi Michael, thank you for your review. We're glad to hear that you found our Livingston team friendly and we hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
From booking tools to collection and…
From booking tools to collection and return Brandon tool hire has everything you need. Great service and help from the team especially for DIYers.
14 juin 2024
Réponse de Brandon Hire Station - Livingston
Hi Mark, thank you for your 5-star review. We're delighted to hear that we provided everything you could need and that you found our service and team helpful, especially for DIY projects! We look forward to assisting you again in the future. Kind regards, the Brandon Hire Station team.
Easy to deal with
Easy to deal with, prompt delivery. Guys at local branch were very helpful with helping me select the right scaffold. Would recommend and definitely use again.
14 mai 2024
Réponse de Brandon Hire Station - Livingston
Hi Stephen, thank you for your 5-star review. We're delighted to hear that you found our local Livingston branch team helpful in selecting the right scaffold for your needs. We appreciate your recommendation and look forward to assisting you again in the future. Kind regards, the Brandon Hire Station team.
Réponse de Brandon Hire Station - Livingston
Hi William, thank you for your 5-star review. We're glad to hear that your equipment was delivered on time, in good condition, and at a great price. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Great customer service
Great customer service - really helpful when I needed to change my hire details. They also spotted an issue with the rearranged order later-on and phoned me back to check the details and make sure it was correct. Very good experience from booking, delivery and then the machinery itself.
28 avril 2024
Tile cutter hire…
Very helpful in terms of securing the equipment from England and clear and up to date communication throughout!
23 février 2024
Réponse de Brandon Hire Station - Livingston
Hi Barry, thank you for your positive feedback. We're pleased to hear that you found our service helpful and our communication clear at our Livingston branch. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
Great service
On a visit to the hiring station in Livingston, I was shown the ladders they had available. Delivery and pickup of the ladder was flawless and prompt with notice also given of when delivery and drop off would be. I cannot fault the service.
5 février 2024
Réponse de Brandon Hire Station - Livingston
Hi Gwen, thank you for your 5-star review! We're delighted to hear that you found our service flawless and prompt during your visit to our Livingston branch. We appreciate your feedback concerning your ladder hire and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Excellent service
Hired a conservatory ladder from them. Ladder was in great shape. The drop off and collection was on time and the driver was friendly. Excellent communication from the company about the hire. Highly recommended!
31 août 2023
I hired the saw from Thursday to…
I hired the saw from Thursday to Monday, I finished the job and off hired the saw on Friday. The saw was picked up on Saturday morning by a very lazy man(I carried the saw to the van), I was expecting a refund for returning the saw early.
29 août 2023
Réponse de Brandon Hire Station - Livingston
Hi Les, thank you for your feedback. We are very sorry to hear that you weren't satisfied with your hire experience and apologise for the delay with your refund. This refund has now been processed for you and should be with you in 3-5 working days. If there's anything else you need from our team please give us a call on 0370 99 00 999. Kind regards, the Brandon Hire Station team.
Very professional and friendly…
Very professional and friendly service.Prompt delivery and collection.
5 juin 2023
I have used Brandon Hire several times
I have used Brandon Hire several times, and always had first class service from them.
4 avril 2023
Réponse de Brandon Hire Station - Livingston
Good morning Graham, it's great to hear you've used Brandon Hire Station several times, and that the service you receive is what we expect. Thank you for your review and we hope to see you soon
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