Efficient and friendly service, Great communication from staff. Price was good and equipment clean and good
L'entreprise a répondu
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Lisez les avis des autres
Great Service and received tools on time. The person handing over the tool did an excellent job of providing all the details of how it works and other helpful instructions. Will visit again.
L'entreprise a répondu
Would highly recommend using Brandon Hire Station in Reading if you need to hire any tools or equipment. The team were very helpful loading and unloading the electric compactor into my car with me and... Voir plus
L'entreprise a répondu
Booked 2 tower scaffolds and 3 staging boards 10 days in advance and on the day of delivery they turned up at 4pm which was almost a complete day wasted for the job I needed them for, and even the col... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Coordonnées de contact
4 Richfield Avenue, RG1 8EQ, Reading, Royaume-Uni
- 01189 503 175
4,5
Excellent
71 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Friendly and helpful
I needed to safely cut back some trees. I hired a small scaffold that was ideal for the job. The delivery and collection times were ideal for my needs and the driver was very friendly and helpful.
25 mars 2025
Réponse de Brandon Hire Station - Reading
Hi Steve, thank you for your review of your recent hire experience. We're delighted to hear that the small scaffold was ideal for your job and that our delivery and collection times suited your needs. It's great to know our driver was friendly and helpful. Kind regards, the Brandon Hire Station team.
Réponse de Brandon Hire Station - Reading
Hi Ryan, thank you for your 5-star review. We're pleased to hear that you found our location convenient and our team helpful and friendly. Kind regards, the Brandon Hire Station team.
Plate fine, but cable fault
The vibrating plate was fine, but there was an issue the 110V extension lead was faulty. As it was discovered on a saturday I had to buy my own, which was an unexpected expense. They did refund the cost of the lead hire, but that was less than the cost of the new extension.
13 août 2024
Réponse de Brandon Hire Station - Reading
Hi Adrian, thank you for your feedback. We're extremely sorry to hear that there was an issue with the extension lead and that this impacted your weekend hire. We will take your feedback on board. Kind regards, the Brandon Hire Station team.
Poor Service
Booked 2 tower scaffolds and 3 staging boards 10 days in advance and on the day of delivery they turned up at 4pm which was almost a complete day wasted for the job I needed them for, and even the collection couldn’t be done on the desired date. Nice friendly staff but very poor service
30 juillet 2024
Réponse de Brandon Hire Station - Reading
Hi Ian, thank you for your feedback. We are sorry to hear that you were disappointed with the delivery you received during your hire and apologise for any inconvenience that this caused. We will take your feedback on board to understand how we can improve our service for our customers. Kind regards, the Brandon Hire Station team
Brilliant staff
Brilliant staff. Best customer service in Reading. Really made hiring a tool a pleasure, which was unexpected but delightful. I’d highly recommend.
23 juillet 2024
Réponse de Brandon Hire Station - Reading
Hi Sarah, thank you for your wonderful review. We're pleased to hear that our team in Reading provided you with excellent customer service and made your tool hire experience a pleasure. Your recommendation means a lot to us. Kind regards, the Brandon Hire Station team.
Items were collected more that a week…
Items were collected more that a week later than agreed.
24 juillet 2024
Réponse de Brandon Hire Station - Reading
Thank you for your feedback. We apologise for any inconvenience this caused you, but will pass your feedback on to ensure this is reviewed internally. Kind regards, the Brandon Hire Station team.
A Positive review so no need to read it.
Brandon hire promptly brought the hired items to my car. Competitive rates. Terrible location.
4 juin 2024
Réponse de Brandon Hire Station - Reading
Hi Andy, thank you for your review. We're glad to hear that you found our rates competitive and that our team promptly assisted you with the hired items. We appreciate your feedback about the location and will take this on board to continue to improve our services for our customers. Kind regards, the Brandon Hire Station team.
Réponse de Brandon Hire Station - Reading
Hi Ben, thank you for your 5-star review. We're pleased to hear that our Reading team were helpful during your visit. If you ever need assistance in the future, please don't hesitate to get in touch. Kind regards, the Brandon Hire Station team.
Staff very polite and very…
Staff very polite and very knowledgeable, the tools clean and excellent condition
15 mai 2024
Réponse de Brandon Hire Station - Reading
Hi David, thank you for your 5-star review. We're delighted to hear that you found our Reading team polite and knowledgeable, and our tools in excellent condition. We strive to provide top-notch service and quality equipment to all our customers. Kind regards, the Brandon Hire Station team.
Website not up to date
We arranged and paid for the hire of equipment via the website. The product showed available to hire in our local branch. We then received a phone call from the local branch to say they do not stock this equipment. They were unapologetic. Refund received.
22 mars 2024
Réponse de Brandon Hire Station - Reading
Hi Alex, thank you for your feedback concerning your recent hire experience. We're very sorry to hear that the equipment you were looking for was not available at your local branch and apologise for any inconvenience this caused for you. We will take your comments on board. Kind regards, the Brandon Hire Station team.
Would highly recommend...
Would highly recommend using Brandon Hire Station in Reading if you need to hire any tools or equipment. The team were very helpful loading and unloading the electric compactor into my car with me and talking me through how to use it. Everyone I spoke to was very friendly and welcoming, with great communication from the moment I placed the order to returning the item once we were done. Thanks a lot for all your help.
22 mars 2024
Réponse de Brandon Hire Station - Reading
Hi George, thank you for recommending our Brandon Hire Station Reading branch! We're delighted to hear that our team provided helpful assistance with the electric compactor and that you found our service friendly and welcoming. Thank you for hiring with us and please don't hesitate to reach out to us if you have any other equipment needs in the future! Kind regards, the Brandon Hire Station team.
Réponse de Brandon Hire Station - Reading
Hi Mrs Clarke, thank you for your feedback. We're pleased to hear that you received great service from our Reading team. Please get in touch if there's anything else we can support you with in the future. Kind regards, the Brandon Hire Station team.
Money for nothing
I hired some equipment, it didn't work.
It was collected and taken for inspection and then never heard back let alone received any kind of refund or compensation.
1 mars 2024
Réponse de Brandon Hire Station - Reading
Hi Billy, thank you for making us aware of this. We are extremely sorry to hear that your hire experience did not meet the high standard we expect to deliver. We have sent this on to our team to investigate this for you now. Kind regards, the Brandon Hire Station team.
Réponse de Brandon Hire Station - Reading
Hi Howard, thank you for your positive feedback. We're pleased to hear that you received great service during your hire. Please do get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
The service i received from your team…
The service i received from your team at the Reading branch, in caversham, was excellent. Everything was ready for picking up when i arrived and text messages to keep me updated.
17 décembre 2023
Réponse de Brandon Hire Station - Reading
Hi Shane, thank you for your positive feedback about our Reading branch. We're pleased to hear that you were happy with the service and communication you received from our team. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Réponse de Brandon Hire Station - Reading
Hi David, thank you for your positive feedback. We're glad to hear that you found our Reading team so helpful and knowledgeable. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Straight forward
Straight forward. Picked up a concrete mixer for a day . All in working order and good rental price compared to others in Reading. Thanks.
22 octobre 2023
Réponse de Brandon Hire Station - Reading
Hi Emma, thank you for your positive review of our Reading branch. We're pleased to hear that you found the hire process straight forward and were impressed with our prices and equipment. Kind regards, the Brandon Hire Station team.
Over 2 days late for collection
Over 2 days late for collection . Unfortunately equipment has been stollen after that 2 days. Not recommend to use Brandon Hire to anyone. Rubbish service. Now the charge me £2455. Plus they claimed insurance for the tower!!! IT MUST STOP STEALING MONEY FROM SMALL COMPANYS !!! Reading branch is terrible,probably they doing some nooottty stuff!!! Head office or other independent company must investigate that branch !!!
14 octobre 2023
Avis spontané
Réponse de Brandon Hire Station - Reading
Hi Krzysztof, thank you for making us aware of this. We are very sorry to hear that you did not have a positive hire experience. We have passed your review on to our team to ensure they are aware of this and we will continue to look at getting this matter resolved with you as quickly as possible. Kind regards, the Brandon Hire Station team.
Terrible company !!
Terrible company !!! Hired scaffold tower has been stolen because of 3 days delay of collection!!! No one informed me about delay I was sure that scaffold tower has been collected as I recived massage and tracking number on the day of collection confirming collection at that day. Lack of communication cost me £2445!!! Company claimed money from insurance for sure plus charge me ( small company opened 3 months ago ) that amount of money !! I will never deal with them again !! At the moment I getting in touch with people being fine without strong evidence and rationale reasons by the company (Brandon Hire) and we will bring class action law suit to the court !!! Stealing money from small companies must stop !!!!
21 octobre 2023
Réponse de Brandon Hire Station - Reading
Hi Krzysztof, thank you for making us aware of this. We are very sorry to hear that you did not have a positive hire experience. We have passed your review on to our team to ensure they are aware of this and we will continue to look at getting this matter resolved with you as quickly as possible. Kind regards, the Brandon Hire Station team.
Good service
The digger was delivered on time polite staff. It was picked up next day which was great as I had a little extra time.
2 octobre 2023
Réponse de Brandon Hire Station - Reading
Hi Carl, thank you for your positive review and choosing to hire with us. We're pleased to hear that you received great service from our Reading team. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
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