People at the pick up place were very helpful, explaining how things work and helping get things to the car. The Kercher carpet machine worked really well and would happily hire again.
L'entreprise a répondu
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Lisez les avis des autres
Rotovator on hire delivered on time, and collected (by arrangement) also on time - phone comms made by local hire station and delivery collection drivers to keep me informed in a timely manner. Mach... Voir plus
L'entreprise a répondu
The team at Salisbury were excellent; helpful and flexible…many thanks and I will continue to use Brandon for all my DIY hire needs!
L'entreprise a répondu
If I could have given 0 stars, I would have definitely done so. Placed an order to hire some equipment, I had payed the balance immediately and received the confirmation for my order with amount paid... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Coordonnées de contact
Faraday Road, SP2 7NR, Sailsbury, Royaume-Uni
- 01722 427180
4,5
Excellent
46 avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Helpful people
People at the pick up place were very helpful, explaining how things work and helping get things to the car. The Kercher carpet machine worked really well and would happily hire again.
30 septembre 2025
Réponse de Brandon Hire Station - Salisbury
Good afternoon, thank you for your great review of your recent carpet cleaner hire. We're pleased to hear that the equipment worked well and that you received helpful and informative service from the Salisbury team. Kind regards, the Brandon Hire Station team.
Réponse de Brandon Hire Station - Salisbury
Hi Steve, thank you for your 5-star review. We're pleased to hear that you found our service reliable, and our delivery team friendly and helpful. We hope to see you again soon. Kind regards, the Brandon Hire Station team.
The team at Salisbury were excellent
The team at Salisbury were excellent; helpful and flexible…many thanks and I will continue to use Brandon for all my DIY hire needs!
15 septembre 2025
Réponse de Brandon Hire Station - Salisbury
Hi Tim, thank you for your 5-star review and choosing to hire with us. We are delighted to hear that our Salisbury team offered such helpful and flexible service during your hire and we look forward to supporting you with all your DIY projects in future! Kind regards, the Brandon Hire Station team.
Réponse de Brandon Hire Station - Salisbury
Hi Paul, thank you for your positive review. We're pleased to hear that you found our service efficient and were happy with the equipment. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Placed an order, failed to deliver, treated like I didn't matter to them 1 iota.
If I could have given 0 stars, I would have definitely done so. Placed an order to hire some equipment, I had payed the balance immediately and received the confirmation for my order with amount paid and delivery date. On the date is was due to be delivered, I had to phone approximately 2:30/3pm on that friday to get a delivery time and was told it was not going to be delivered. No reason was given and no apology. All I was offered was a 2nd delivery date which I made for the following Fri. Although I did cancel this 2nd date as I wasn't sure if it would be even be delivered on that date. It wouldn't have been a problem apart from I had to still pay the labourers for the next day which left me out of pocket by almost £300. I did decide to give the hire to a competitor and had no problems with them whatsoever. Will not use again. *Edit for reply* you're reply is probably more of an insult that the 'service' that I received. I DID NOT have a change in the delivery date, I wanted this equipment for the stated day and it was ME that asked for a different date, your colleague on the phone was just sat in silence and it was on me to bring up an alternative, disgusting behaviour and the fact you sent a blatant copy and paste answer to my review speaks volumes. Nothing will be learnt from my god awful experience with your company and I fully expect you to carry on as you were, way to treat a now ex-customer (I was going to maybe give you a 2nd chance) Will never use you again and I will now be encouraging anyone I know not to use you either. Utterly useless. Do not reply and waste yet more of my time if all you have to say is the same old copy and paste yet again, good riddance.
1 août 2025
Réponse de Brandon Hire Station - Salisbury
Hi, thank you for your feedback. We are extremely sorry that you were not made aware of the change in delivery and for the service you received concerning this hire. We understand your frustration and apologise for the inconvenience this caused for you. We have taken your feedback on board to ensure this communication is improved going forward. Kind regards, the Brandon Hire Station team.
Great Service
Really helpful staff who ensured I had all I needed and demonstrated the equipment. No fuss on returning it after use.
16 avril 2025
Réponse de Brandon Hire Station - Salisbury
Good afternoon, thank you for your positive feedback. It's great to hear that our Salisbury team were helpful and ensured you got everything you needed, including instructions about the equipment. Thank you for choosing to hire with us and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Great service.
Easy online order. Seamless, on time delivery and collection. Polite, helpfully delivery staff. Equipment in good condition.
13 mars 2025
Réponse de Brandon Hire Station - Salisbury
Hi Stephen, thank you for your 5-star review. We're delighted to hear that you found the online ordering easy and appreciated the seamless delivery and collection. It's great to know the equipment met your expectations. Kind regards, the Brandon Hire Station team.
Réponse de Brandon Hire Station - Salisbury
Hi Ed, thank you for your review. We're glad to hear that you found our service helpful and hassle-free, and our team was friendly. Kind regards, the Brandon Hire Station team.
Helpful experience
The guys on the desk couldn't have been more helpful, they enabled this novice to get the job done on time and on budget
22 novembre 2024
Avis spontané
Réponse de Brandon Hire Station - Salisbury
Hi Shaun, thank you for your review about your recent hire experience. We're pleased to hear that our Salisbury team was able to assist you in completing your project on time and within budget. Kind regards, the Brandon Hire Station team.
Good
Good, honest, very helpfull staff member on collection and return of equipment, Thank You
13 août 2024
Réponse de Brandon Hire Station - Salisbury
Hi David, thank you for your positive review of your recent hire experience. We're pleased to hear that you found our Salisbury team helpful during the collection and return of your equipment. Kind regards, the Brandon Hire Station team.
Good service
5 août 2024
Réponse de Brandon Hire Station - Salisbury
Hi Donald, thank you for your 5-star review. We're glad to hear that you were pleased with our service. Kind regards, the Brandon Hire Station team.
Rotovator on hire delivered/collected on time
Rotovator on hire delivered on time, and collected (by arrangement) also on time - phone comms made by local hire station and delivery collection drivers to keep me informed in a timely manner. Machine worked fine.
A good experience!
16 mai 2024
Réponse de Brandon Hire Station - Salisbury
Hi Andy, thank you for sharing your positive experience with us. We're delighted to hear that our team at your local Salisbury branch and our delivery drivers kept you informed and that the rotovator worked well for you. We appreciate your feedback! Kind regards, the Brandon Hire Station team.
Brandon Hire very quick delivery and…
Brandon Hire very quick delivery and very competitive rental prices.
2 mai 2024
Réponse de Brandon Hire Station - Salisbury
Hi Neil, thank you for your 5-star review. We're delighted to hear that you found our delivery quick and our prices competitive. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Ladder Hire
Booking was straight forward and the ladders arrived on time as arranged.
The collection was discussed and Brandon ensured a later time. Good service!
27 avril 2024
Réponse de Brandon Hire Station - Salisbury
Hi Mr Robinson, thank you for your feedback! We're glad to hear that your booking process was smooth and that the ladders arrived on time. It's great to know that our team could accommodate your collection time as well. We appreciate your business and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
A friendly and very efficient company…
A friendly and very efficient company that delivers good quality kit.
31 octobre 2023
Réponse de Brandon Hire Station - Salisbury
Hi Simon, thank you for your positive review. We're pleased to hear that you had an excellent experience with our Salisbury team and the equipment you hired. We appreciate your recommendation and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Réponse de Brandon Hire Station - Salisbury
Hi Jonathan, thank you for taking the time to leave us a positive review. We're pleased to hear that you received friendly service from our team and were impressed with the quality of our equipment. We hope we will see you again in the future! Kind regards, the Brandon Hire Station team.
Great support and advice
Great support and advice, perfect sander for the job - thank you.
28 septembre 2023
Réponse de Brandon Hire Station - Salisbury
Hi Richard, thank you for your 5-star review. We're delighted to hear that you had an excellent experience with your sander hire and received great support and advice from our team. Kind regards, the Brandon Hire Station team.
Great service…
Everything went very smoothly with ladder delivered in good order, on time, and collected as arranged. V nice driver! No complaints at all
12 août 2023
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