FRAUD - Took My Money, No Website Delivered, Now DisappearedBrand
In August 2024, I hired Brandspark.us to build a website for my travel business. I paid in full upfront and was promised professional web development services by Ken Smith, who presented himself as a "Senior Business Consultant & Project Manager."
What Happened:
Paid the full amount in August 2024, plus additional money for content management and still haven't
received a fully functioning website. They stopped working on the project
and stopped responding to my communication.
Now, their website (brandspark.us) is entirely down
They have disappeared with my money
Red Flags I Discovered Too Late:
WHOIS search shows the domain is registered in PAKISTAN, not the US or Canada, as they claimed
They listed fake addresses: 5719 Balcones Dr, Austin, TX and 740 8 Ave SW, Calgary, AB
The glowing reviews on their site were clearly fabricated
They hid their true identity and location from the beginning
This was a fraudulent operation from day one. They presented themselves as a legitimate North American business but were running a scam to steal money from unsuspecting clients.
Contact Info Used (For Others to Avoid):
Ken Smith:
Phone: +1 (512) 881-5244 | +1 (587) 907-4777
I have filed reports with the Canadian Anti-Fraud Centre, FBI IC3, and multiple consumer protection agencies. If you have also been scammed by this company, please report it immediately and share your story.
Do NOT trust this company. They are thieves.
BrandSpark's statement that they "completed" my website is completely false. The website they delivered was unusable - filled with stock photos that aren't my business, incorrect information about my services, and multiple non-functional features.
I sent them a comprehensive list of all the changes required to make the website functional and accurate. They acknowledged receipt and stated they were "working on it" and would get back to me once the changes were completed. That was on March 6th. Since then - complete silence. No updates, no follow-up, nothing.
This wasn't a completed project. It was an abandoned one. Many parts of the website simply didn't work, and the corrections I provided were never implemented despite their promises.
The stress and financial impact of being left with a dysfunctional website I couldn't use to run my business ultimately forced me to close Travelalways entirely.
BrandSpark had months to make the corrections they promised. Instead, they ignored me and are now claiming the work was finished.
Don't be misled by their response. The facts speak for themselves: they delivered a non-functional product with numerous issues, promised to fix it after I provided a detailed list of required changes, and never followed through.
Réponse : Brand Spark
Dear Marva,
Brand Spark disputes the allegations stated in this review and provides the following factual clarification.
The website project was fully completed in March 2025 and remains live on our secured testing environment:
Testing Center Website:
mwo.websitetestingcenter.com
Final deployment has not occurred due to outstanding items required from your side, specifically domain access, hosting access, and payment merchant credentials, which were requested multiple times and not provided. Without these, transfer is not technically possible.
Claims of fraud, disappearance, fake addresses, or fabricated reviews are false and defamatory. Brand Spark operates as an international digital services provider, and domain registration location does not determine legitimacy.
The deliverable paid for is complete and available for immediate transfer upon receipt of the required credentials. This response is issued to correct the public record.
Regards,
Team Brand Spark
