Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

The hood is solidly built and performs well. It runs quiet and pulls fume out well in comparison to those expansive ones. The 6" foil flex ducting provided with the hood is not necessary. A rigid pi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The delivery is pretty fast. Item safely packed no damage. The installation is not smooth mainly due to the template it comes with is paper template. It would be much better if its cupboard one. It to... Voir plus

Noté 5 sur 5 étoiles

Informative and quick delivery. Very powerful, even better than the famous brand which cost 3X more. Beautiful in appearance ➕️ it's a smart voice control and gesture is responsive. Thank you

Noté 1 sur 5 étoiles

I reached out multiple times to customer support—both through their website and direct email—asking for status updates and got no response. With our builder needing direction, we had no choice but to... Voir plus

À propos de l'entreprise

  1. Magasin de matériel de cuisine

Écrit par l'entreprise

At brano, our vision is to redefine the kitchen experience by creating innovative, high-performance range hoods that combine stylish design with cutting-edge technology, offering control via voice, touch, and gesture. With brano, cooking becomes more than just an art form; it becomes pure enjoyment, a relaxed and elegant experience.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

24 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(24)

24 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

good value

The hood is solidly built and performs well. It runs quiet and pulls fume out well in comparison to those expansive ones. The 6" foil flex ducting provided with the hood is not necessary. A rigid pipe is preferred for lower friction loss.

10 juin 2026
Avis spontané
Logo de Brano Home

Réponse de Brano Home

Dear customer, could you please contact us? We will properly resolve the issue for you; please remember to indicate the source.

Noté 5 sur 5 étoiles

Informative and quick delivery

Informative and quick delivery. Very powerful, even better than the famous brand which cost 3X more. Beautiful in appearance ➕️ it's a smart voice control and gesture is responsive.
Thank you

7 avril 2026
Noté 5 sur 5 étoiles

Brano

No problem so far, my folks are very happy with the product.

15 mai 2026
Noté 4 sur 5 étoiles

Love the unit so far

Love the unit so far. Still not installed since we are in process of building hood range chimney. But did a bench test and love the features. Also love the fact no wifi! The smarts are all built-in. Very very smart of you to do that. Unfortunately I ordered black and got stainless steel. But this is OK. I have since changed my mind. But you may want to fix the bug in your website ordering. Some future customer may become very upset.

17 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

The delivery is pretty fast

The delivery is pretty fast. Item safely packed no damage. The installation is not smooth mainly due to the template it comes with is paper template. It would be much better if its cupboard one. It took my installation guy a while to drill holes correctly. Also the range hood is heavy and need two guys to install. The build is good and it works well. Would recommend it to other buyers.

29 avril 2026
Noté 5 sur 5 étoiles

Shame on the company that made the…

Shame on the company that made the overhead to my stove and shame on the company that sells it they could not direct me to the right place to buy the LED replacement lights that I needed. Thank you.

16 mars 2026
Noté 5 sur 5 étoiles

I wanted to thank you again for the…

I wanted to thank you again for the excellent customer service. Although my range hood arrived with a minor issue, your team was very responsive and quickly provided a fair resolution. I am very satisfied with the support I received and would highly recommend Brano to others.

18 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

No customer support

I reached out multiple times to customer support—both through their website and direct email—asking for status updates and got no response. With our builder needing direction, we had no choice but to go another route. I sent a cancellation request on February 19th, and then the order still showed up almost a month later on March 17th.
Really frustrating experience overall—lack of communication made what should’ve been simple way more complicated than it needed to be.

18 mars 2026
Noté 3 sur 5 étoiles

The fan itself is great!!

The fan itself is great!!. It’s the service and support after the sale that SUCKS and unacceptable. Still waiting on a 9” extension exhaust cover almost 2 months now.

11 mars 2026
Noté 5 sur 5 étoiles

Great service and on-time delivery

I had a very good experience with this company. My order arrived on the expected delivery date, and everything went smoothly. The process was easy and reliable. I’m happy with the service and would order from them again.

25 février 2026
Noté 5 sur 5 étoiles

Overall very happy

The stainless felt more substantial than I anticipated, which helps the longevity given that small dings will be exaggerated in the reflection. Better suction compared with the previous over stove microwave I replaced. Rounded corners are also gracefully incorporated. I added additional screws to fortify the install, including into the rear bracket. Great value, would recommend.

13 février 2026
Noté 1 sur 5 étoiles

Worst customer service ever

The product itself is nice, unfortunately it didn't work for me and I've been trying to return it for 2 weeks with no response from customer service!

10 février 2026
Logo de Brano Home

Réponse de Brano Home

Dear customer, we sincerely apologize for the delay in receiving your message due to the holiday. Your return request has been processed.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus