Brent Council Avis 97

Parking Charge - Picked up a PCN for parking.
The PayByPhone App was no longer being used despite being displayed to use.
There was no signage directing to use the RingGo app instead, and it was too late when I realised.

Wasted time tying to use the PayByPhone app and subsequently picked up a PCN trying to find out the correct payment methods.

Appealed against the PCN.
The response did not acknowledge the lack of signage for RingGo or anything really except spout the usual robotic BS to hide behind.

Your own evidence when issuing the PCN shows the lack of correct signage.

Took three months to respond to my original appeal, advised 14 days to pay from date of issue, but the letter took ten days in the post.

Really poor response. Lazy. Embarrassing.

Brent Council’s website is extremely frustrating – it constantly asks to link my account, even for simple queries. Customer service is just as bad: calls take forever to connect, and when someone finally answers, they either say it’s not their department or just disconnect. Very poor service for such basic needs.

SPECIALLY ON SATURDAY LATE NIGHTS, USUALLY ABOUT 10 CARS, NON STOP HOOTING, MOSTLY ASIAN/ ARABS/ ETC, AND I MUST SAY THAT IT HAS INCREASED SINCE WE HAVE MORE MIGRANTS IN OUR AREAS . . .

What a terrible in person customer support team and services. They are unfriendly and arroagant. They look unhappy and doesn't even smile. They always busy talking with each other or checking their phone. The lady who manages them seem very busy yapping. The short guy has been very rude and arrogant coupld of times to people as if we are buggers waiting for our turn. Needs lots of improvements, I would say. We are taxpayers and dont want such kind of treatments.

Waiting times: A simple enquiry takes a minimum of six weeks to receive a reply—utterly unacceptable for a public body funded by taxpayers.

Broken promises: I have spent 12 months trying to set up a direct-debit for my council tax. Despite multiple emails, and online forms, Brent still hasn’t managed—nor even bothered—to do it.

Disrespectful tone: After life threw me a curveball and I fell three months behind on payments, the council sent letters filled with language that was hostile, threatening, and frankly degrading. Their wording sits far below basic standards of courtesy, let alone “British values.”

Exploiting the uninformed: Brent serves a community with many newcomers to the UK who may not yet know their rights. Instead of guiding people, the council appears to rely on intimidation—an abuse of power that no public authority should tolerate.

Lack of accountability: Local papers have already exposed performance issues at Brent, yet nothing changes. The culture of indifference—and sometimes outright contempt—toward residents persists.

Bottom line: Brent Council is not fit for purpose in its current state. If you’ve had a similar experience, raise your voice. Don’t be afraid to file a formal complaint. Only collective pressure will force Brent to treat residents with the respect we deserve.

The blue bag collection men have no respect for people's property, they just come and take the bag emty it and through the blue bag back into the front yard, what a bunch of Nob heads

I had a valid parking permit and a PCN was issued while my parking permit was valid. Why are these traffic officers issuing PCNs without checking, and then having us waste our time contesting them? Absolutely horrendous.

Title: Brent Council and CDER Group are pushing residents into debt

I was late on my Council Tax last year because their phone lines didn’t work and the website kept crashing. When I finally got through, I paid everything I owed and started paying monthly again.

Months later, they said I still owed for the same period and added penalties. Then they passed my case to CDER Group, who added £75 more — and now they say I owe over £581 or they’ll come take my belongings.

This is harassment. I paid what I owed. How is this fair? Brent Council is punishing residents instead of supporting them. This system feels more like extortion than public service.

There is one phrase that describes living in Brent 'urban ghetto' . For 10 years i have been trying to get out by way house exchange but nobody wants to come to brent from a decent area. Complete lack of community spirit from neighbours who do not speak to each other. The local council is only interested in revenue collection, approving building of tower blocks without any regard for welfare of residents

embarrassingly awful experience with brent council. continually sending me threatening letters regarding council tax payments however as a student i am exempt. their communications skills are the only thing worse than my experience with them

The customer service - no one answers???

My intercom issue has been open for MONTHS!!!!

I called the office ten times people don’t answer the phone or disconnected it not nice people working there. Not helpful why we should pay to them for no reason?

Reported abandoned car with no plates where kids dealing drugs and no action for x5 weeks! They only know how to enforce penalties on average people! Useless! Shame i can't give 0 rating!

Made a mistake. Drove in the wrong place. Did I get a notification? No. Did I then get charged £515 by Marston Recovery yes. I have contacted Brent Council. Zero response.

This is the worst council by far. It is even a struggle to purchase a resident permit online. I have also never seen anyone cleaning the roads. It is so complicated to work with them.
Very very poor service. They are only good at charging council tax.

Hi, I have just created an account but can't login although I've done everything properly???!!!!

Brent- council from the leader (Mohammed Butt) recent scandal from FA Wembley of £6K bribe to the Councillors along with Directors and officers are all Corrupt.

Bribe and scamming private landlords are their top priority by giving them lower/ Wrong figures especially for emergency accommodation while the entire country is on housing crisis. They do this so the council can make more money form each individual through government. hence, charging for every single service they can to make money from public for the council.

The good example is Planning, all useless officers and takes 2-3 months per application to get an answers. (Need extra case officers)

In addition, housing officers goes to individual private landlords to give them lower offers and later demanding for their own pocket money/bribe to increase prices of their nightly paid rent if they discuss with the directors.

Spoke to few individuals, the entire councils jobs works based on favouritism, conflict of interest and it is all about who you know.

The structure is so smart that the Whites bring their own white people to make them directors, the blacks hire their own individual while the Indians bring their own Indians and not to forget the Leader has taken over most departments by bringing his entire far family to keep his position to where he’s at.

Lastly, All the directors within Brent-council thinks they are above the law and do not meet with individuals and as usual running their scam schemes/business. In any situation they do not try to meet individual regardless of how important individual situation can be. It is their responsibility/duty if any person wants to meet them, they should not be able to deny or refuse to see them. Pathetic behaviour from the crooks.

Crocks will exposed soon. Good luck

A friend had his number plate cloned and started to receive PCN's from London councils. He got crime reference numbers and a report from DVLA confirming the cloning. It can clearly be seen in the pictures that the can is a different spec to his and when he sent all the info to the councils they cancelled the PCN's. All apart from BRENT COUNCIL that for some reason didn't cancel the charge and instead escalated it and clamped his van, costing him £625. He is also classed as vulnerable person and this is affecting his health and well being.
The evidence is irrefutable and BRENT COUNCIL's inept handling of the situation is quite staggering and they will be pursued to refund the money.

It’s scammers the website doesn’t work for 2 months trying to pay bill but unfortunately page error in the website third month I received letter for paying 1 year I called them they said it’s the process they are scammers why peopl should to pay for their fault ? so I’m not stupid to pay that I pay my last 3 months and I will try monthly if their website working they do their best for you do direct debit payment but I don’t have confidence on this company so I did my correct rule and I don’t let them to stole my money the most rubbish council tax company I seeing in my life be careful with them .

Bunch of useless people that have no knowledge. Brent is a dump