I bought the Old Bayswater solid bricks (not the brick slips) to create a curving, retaining wall around a cottage style large patio area. The mix of colours and aged effect gave a perfect old tradit... Voir plus
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Delivery took well over a week after being told it would be 3-4 days No tracking number or who the courier company would be Lost 2 days work due to this Emailed a complaint & they couldn’t even... Voir plus
Really pleased with the bricks. Delivery was prompt. Not too expensive and look great. Definitely recommend. I ordered 3 samples before my main order and recommended this too.
The brick slips shade we bought was perfect and a great reflection of the web pictures displayed. The mix inside boxes was super and we found only one or two broken slips which is to be expected. Ou... Voir plus
À propos de l'entreprise
- Fabricant de carrelage
- Fabricant de briques
- Fournisseur de matériaux de construction
- Magasin de design et de décor intérieur
- Magasin de rénovation
- Magasin de carrelage
Écrit par l'entreprise
We deliver high quality and competitive price across a range of Bricks Slips to anywhere in the UK and Europe.
Coordonnées de contact
BrickSlips.co.uk, Pilkington Road, Kirk Sandall Industrial Estate, Doncaster, South Yorkshire, DN3 1BZ, Doncaster, Royaume-Uni
- 0333 577 8831
- sales@brickslips.co.uk
- brickslips.co.uk
4,5
Excellent
977 avis
A répondu à 69 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick Delivery
Was short of a few slips to complete the work. Ordered on Thursday- delivered on the Monday. Great service
19 novembre 2024
Avis spontané
Réponse de Brick Slips
Thank you for your review! We're glad we could quickly get you the extra slips you needed to complete your project. We strive to provide fast and reliable service to keep your work on track. If you need anything else, don't hesitate to let us know!
Kind regards,
The BrickSlips Team
Delivered on time and exactly what we…
Delivered on time and exactly what we wanted
28 novembre 2024
Avis spontané
Réponse de Brick Slips
Thank you for your kind words! We're thrilled to hear that your order was delivered on time and met your expectations.
We pride ourselves on delivering quality products and reliable service. If there's anything else we can help with, feel free to reach out!
Kind regards,
The BrickSlips Team
Ordered 180 slips ( as per the company…
Ordered 180 slips ( as per the company name ), courier arrived with 90 full size bricks. I was charged over £100 for the delivery charges, even though they didn't leave the van? The courier kindly advised a new company to use, who were much cheaper, quicker & better to deal with.
17 octobre 2024
Avis spontané
Réponse de Brick Slips
Thank you for your feedback. We appreciate the opportunity to address your concerns.
After reviewing your order, we can confirm that it was fulfilled exactly as requested. You placed an order for full-size bricks, and not Brick Slips (We do sell fullsize bricks on our site to help others complete columns or fireplace hearths - so this isn't out of the ordinary).
Our team processed and dispatched the order accordingly, ensuring that the product matched the specifications you selected.
Regarding delivery charges, these are calculated based on the size and weight of the items to ensure secure and reliable transportation.
If there has been a further misunderstanding or you have additional concerns, please don’t hesitate to contact us directly. We’re always here to help clarify or resolve any issues.
Kind regards,
The BrickSlips Team
Réponse de Brick Slips
Hi Stuart,
Thank you for your kind words, We like to stay transparent with all customers especially when delivery is involved!
We apprecaite your custom and hope you BrickSlips look amazing once installed!
Kindest regards,
BrickSlips
Great service
Great service , great prices . Had a concern about the colour of the mortar, they put my mind at rest and it all turned out perfect
1 novembre 2024
Avis spontané
Réponse de Brick Slips
Thank you Philip for the wonderful feedback/review! We're so glad we could help put your mind at ease about the mortar color, and it’s fantastic to hear everything turned out perfectly.
Providing great service and competitive prices is what we strive for, and it’s rewarding to know we met your expectations. If you have any future projects, don’t hesitate to reach out, we’d love to help again!
Kindest regards,
BrickSlips
Very quick delivery
Very quick delivery. Bricks look exactly as per website. Excellent selection of the colours. Easy to put up onto wall (I opted to simply use Evo Stick Sticks like Sh*t for each slip and is solid. Didn’t want to mess around with tiling compound. Still yet to mortar the joints however looks fantastic.
7 octobre 2024
Avis spontané
Réponse de Brick Slips
Thank you so much for your fantastic review! We're thrilled to hear you’re pleased with the quick delivery and that the bricks matched exactly what you saw on our website. It's great to know that the installation was straightforward for you - using Evo Stick is a smart choice for your install especially if you're looking for a mess-free solution. Thanks again for choosing us for your project!
KIndest regards,
BrickSlips
Great company and Great service
First time using this company, product is very good, a few breakages but that is to be expected as the corners are very fragile. Pallet delivery is secure and good. Customer Service was amazing and I cannot thank the company enough for their time and effort helping me. Amazing company.
Thanks!
7 octobre 2024
Avis spontané
Réponse de Brick Slips
Thank you Nat for your purchase and for you 5* feedback.
We will pass on your kind words to the customer service team members, It's really appreciated.
Kindest regards
BrickSlips
Used these guys a few times now
Used these guys a few times now. The brick slips always arrive well packaged, on time and good quality.
19 octobre 2024
Avis spontané
Réponse de Brick Slips
Hi Mike,
Thank you so much for your recent purchase and for taking the time to leave us a 5-star review!
We truly appreciate your kind words and are grateful that you’ve recommended us.
Kind regards,
BrickSlips
SLOW TO DELIVER, REFUSED TO REPLACE BREAKAGES
After placing my order, (and to be clear, they had both my email address and telephone numbers) I received NO notification a week on, as to when these would be delivered and had to chase this up by phone. By the time they were delivered, I had lost the slot for my tradesmen and had to wait another week for them to return. On return, many of the brick slip corners were damaged, at least 10% of the corners (which we photographed and sent in an email to Brick slips, asking for them to replace them) We received a very curt message saying as it was outside of the seven day period and less than 10% of the order, they would not be prepared to do anything about it. Obviously, the corner Brick slips make up only a small percentage of the order and are more vulnerable to breakage, especially as they were packed on the corner of the crate, and in this case there were more than 10% of the corner brick slips broken. Very petty and a poor policy
5 octobre 2024
Avis spontané
Réponse de Brick Slips
Thank you for your feedback. We’re sorry to hear about the difficulties you experienced with your order.
To clarify, we aim for a 3-5 day delivery window and work hard to keep customers informed.
When orders are placed, we rely on the email address provided for all updates and notifications; unfortunately, without accurate contact information, timely communication can be disrupted.
We also encourage customers to avoid scheduling any tradesmen until after goods are received to prevent potential delays from impacting their plans.
Regarding your concern about damaged items, our policy is to address any damage reported within seven days, as stated in our terms.
We understand every situation is unique and please don’t hesitate to contact our team directly.
Kindest Regards,
BrickSlips
Brickslips fine, but...
The brickslips we ordered were fine and all arrived unbroken. Having never installed these before, we were on a learning curve, but the adhesive stayed pliable plenty long enough for us to get used to placing them. However, our entire experience was let down by the mortar gun which we also purchased with the slips. It was terrible...terrible. There was no scoop supplied with the gun, so we had to (very messily) try to load the tube with mortar. As we were working in full sun, we tried to make a slightly wetter mix, but this was a disaster. The mortar oozed out of the ratchet end. We tried making a stiffer mix (despite the sunshine) but it still did the same (despite tightening the nut). It made the job twice as long, and was infuriating. The ratchet also started to slide, but WD40 cured it. We ended up doing the last of it with a pointing trowel! The tube of the gun needs to be a screw-on type so that the mortar cannot escape. We also couldn't use the fine point tip for filling in as the gun wouldn't push the mortar through the tip - again without oozing backwards. This experience soured the product for us completely, and we threw the gun away.
The mortar supplied with the slips dried a perfect time to allow us to finish pointing and brush off excess.
3 octobre 2024
Avis spontané
Réponse de Brick Slips
Hello Barry
Thank you so much for your purchase and for taking the time to leave us a review. We are pleased that you are happy with the brick slips and that the mortar supplied dried a perfect time to allow you to finish pointing.
We remain available to our customers for any support during installation. We can be contacted via phone or email. In this case, could we suggest to use less water (notwithstanding that the climate that day was dry). Once mixed, suggest leaving for the water to absorb before using in the gun.
We hope this helps, and reaffirm our customer care colleagues are available should you require any further advice.
Kind regards
Brick Slips
Disappointing delivery costs again
The bricks themselves and delivery was fine, I’m just disappointed and can’t believe how much it costs for a delivery.
9 septembre 2024
Avis spontané
Réponse de Brick Slips
Hello Chris
Thank you for your repeat business - we appreciate your orders and continued support.
Brickslips and accessories are relatively heavy and therefore unsuitable to send any other way than by pallet delivery service, the cost of which is calculated depending upon your location.
All shipment costs are transparent and made clear at the point of sale. The costs are shown before the order is processed. Online customers agree to these prior to check out.
Should you wish to collect from us from our warehouse in South Yorkshire, you are more than welcome. We provide a free collection service, Monday-Friday.
Kind regards
Brick Slips
Outstanding quality and amazing…
Outstanding quality and amazing customer service. Highly recommended!!
16 septembre 2024
Avis spontané
Réponse de Brick Slips
Thank you for your purchase and for you 5* feedback. Thank you for recommending us!
Customer service of the highest level…
Customer service of the highest level from first contact to collection. Catherine is absolutely tops. Lovely to deal with, gets the job done ... and done right. Great job guys!
St.John Meyers
3 septembre 2024
Avis spontané
Réponse de Brick Slips
Hello
Thank you for your purchase and for collecting from us. We really appreciate your feedback on the excellent customer service and will be sure to pass this on to the team.
Kind regards
Brick Slips
Great service
Excellent process from order to delivery.
Loving the finished result.
Would definitely recommend
27 août 2024
Avis spontané
Réponse de Brick Slips
Hello
Thank you so much for taking the time to leave us a review. We're pleased that you are happy with the ordering process and customer service. Thank you for your order!
Kind regards
Brick Slips
Good customer service
Good customer service , product very well packed for shipping nothing damaged , great service
9 août 2024
Avis spontané
Réponse de Brick Slips
Hello
Thank you so much for taking the time to leave us a review. We're pleased that you are happy with the brickslips and delivery service. Thank you for your order!
Kind regards
Brick Slips
Online Service
This company was recommended to me and I won't hesitate but to recommend them further. (I only used their online service so I can not comment or review on their customer service.)
I found their ordering process was simple and easy and the delivery was timely. Well done.
1 août 2024
Avis spontané
Réponse de Brick Slips
Hi Heather
Thank you so much for taking the time to leave us a review. We're pleased that you are happy with the ordering process and delivery service. Thank you for your order and for recommending us!
Kind regards
Brick Slips
Fragile, weak product, bad packaging
Be aware, nice end product however we ordered a few samples (£5 + VAT delivery per sample board) which only one £5 was taken off the order when placed).
Items arrived on pallet due to bags of grout & cement are fairly heavy, but 1/4 of the corner slips were broken inside the box. The ends are very fragile.
On obtaining replacement slips, now in bubble wrap. 3 out of 5 were again broken.
Lost interest in this product and company, managed to secure a refund for only 3 slips, not the best customer service. What about the damaged ones they were replacing?
On the plus, cement is quick setting and strong. End product (fitted broken slips) look okay. Yet to use the grout.
26 août 2024
Avis spontané
Réponse de Brick Slips
Hello Carl
Thank you for your order. Thank you for sharing that the products are nice.
We can see from your order that a refund was processed as per your request and detailed above.
Kind regards
Brick Slips
Great Business, fantastic products, fast delivery.
Great items, absolutely recommend Brick Slips. We refurbished an old fireplace and it looks fantastic and looks like it’s part of the original house.
1 août 2024
Avis spontané
Réponse de Brick Slips
Thank you!
We are pleased that the brickslips look fantastic in your fire place and we thank you for your order and for recommending us!
Kind regards
Brick Slips
Purchase the Camden brick slips to…
Purchase the Camden brick slips to revamp a fireplace. They created the look much better than I was expecting. The brick slips were easy to install although the pointing with the mortar gun was took a bit of practice. They arrived on time and in perfect condition. The only problem I had was I broke a couple of corner slips so I was one short. To order a replacement required a £45 delivery fee so I used super glue to repair the slip which worked perfectly
13 août 2024
Avis spontané
Réponse de Brick Slips
Hi Peter!
We are so pleased to hear that the Camden brick slips look great in your fireplace revamp. We'd love to see photos!
Great to hear you found them easy to install.
Thank you so much for your order and for leaving us a review.
Kind regards
Brick Slips
brickslips
My dealings with Brickslips was very professional. They answered all my queries relating to my order and delivery was quick and they kept me very well informed during the whole process
31 juillet 2024
Avis spontané
Réponse de Brick Slips
Thank you for your order and for taking the time to leave us a 5* review. We're pleased that you were happy with your order.
Kind regards
Brick Slips
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