A smooth business This is my first time choosing and ordering bricks, and I was helped through the process by Robina who answered all my questions and held my hand throughout, especially regarding de... Voir plus
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Rang for brick price , spoke to Loretta who made the whole process of getting price , including vat & delivery easy . Price very good so placed order via website, really couldn’t have been easier ,h... Voir plus
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Most pallets of bricks was chipped on corners, the type brick was facing. So it did affect our costings and quality of work, when we alerted the supplier we was told they could not doing anything ab... Voir plus
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Arrived promptly, driver called me, agreed where the bricks should be positioned (6 pallets), craned into position exactly where required. Came home everything great! Fantastic service and very helpfu... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Brick Wholesale is one of the largest specialist wholesalers in the UK. Our product range includes over 600 bricks from one of the best known UK manufacturers such as Wienerberger, Ibstock, Forterra, Michelmersh and many more at low wholesale pricing and second to none customer service.
Coordonnées de contact
Unit A, The Triton Centre, Weston Avenue, RM20 3FN, Grays, Royaume-Uni
- 0203 318 0854
- support@brickwholesale.co.uk
- brickwholesale.co.uk
4,6
Excellent
551 avis
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3 packs of the bricks are green with…
3 packs of the bricks are green with mould and moss 1 pack has white marks all over it. I had to let my dad take delivery and I have have only just returned from holiday to find 4 out of the 11 packs delivered are unusable. I have not taken the plastic seal off the packs yet. it looks like the bricks have been stored in a swamp
29 août 2023
Réponse de Brick Wholesale
Dear Martyn,
We are sorry to hear that the product you received has not met the standards.
We appreciate your understanding and patience in letting us outsource the bricks for the second time. We understand that some of the bricks might have been affected by the same issue even though they have been outsourced directly from the manufacturer’s yard. As previously discussed, we are here for you to action the replacement of the bricks that will be found unusable.
You can reach out directly to our support team at support@brickwholesale.co.uk at your earliest convenience to update us on the matter.
Once again, please accept our sincere apologies for any inconvenience caused by this matter.
Best Wishes,
Alina Merkul
Head of Supply Chain
Professional and friendly service
Very friendly, helpful and accommodating. Delivery exactly on the date required.
30 août 2023
Réponse de Brick Wholesale
Dear Lenny,
Thank you for your kind review! We're thrilled to hear that you found our team friendly, helpful, and accommodating. Your satisfaction is our top priority, and we're pleased that our delivery met your expectations and arrived precisely when you needed it.
We really appreciate your support and look forward to seeing you shop with us again soon.
Best Wishes,
Alina Merkul
Head of Supply Chain
Brilliant Brick Wholesale
We had a new extension in 2022, but didn't know the name of the bricks that were used. In 2023, we needed to do some further building work. The brick wholesale company were absolutely brilliant as they were able to confirm the name of the bricks we required, to match our previous building work via photos that we sent. We received our order in good time and the match was perfect. The staff were friendly and helpful, providing an excellent service. The delivery man was also really helpful and put the bricks as close as he could to where we needed them. Thank you for such an excellent experience, we would certainly recommend your company.
26 juillet 2023
Réponse de Brick Wholesale
Dear David,
Thank you so much for sharing your wonderful experience! We are thrilled to hear that our sales team were able to assist you in identifying the exact bricks you needed to match your previous building work.
It's always our goal to provide exceptional service, and we're pleased that our team was able to confirm the bricks through the photos you sent and that the match was perfect for your project. Your kind words about our friendly and helpful staff mean a lot to us, and we'll be sure to pass along your appreciation to them.
Additionally, it's great to hear that our delivery team went the extra mile to place the bricks as close as possible to where you needed them.
Thank you for recommending our company. We're grateful for your trust in us and are here to assist you with any future building needs.
Best Wishes,
Alina Merkul
Head of Supply Chain
We ordered a pack of hand made bricks…
We ordered a pack of hand made bricks from this company they were one of the cheapest companies that sold the bricks, until I got to the checkout and the delivery price shot the price up higher than other companies.The communication was excellent and they delivered as asked putting the brick where I wanted them.
19 août 2023
Réponse de Brick Wholesale
Dear Keith,
Thank you for taking the time to share your experience, and we appreciate your feedback. We're glad to hear that you found our communication excellent and that we were able to deliver the bricks to your specified location as requested.
Unfortunately, when it comes to the delivery process, we depend on a third-party logistics company to handle the transportation of orders on our behalf. It is this logistics partner that sets the pricing for the transportation of goods from our warehouse to our customers.
We value your business and look forward to hopefully be working with you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
Picked up the bricks personally
Picked up the bricks personally. Waited 10 mins and they arrived. Happy with the choice made, based on the details supplied on the website.
23 août 2023
Réponse de Brick Wholesale
Dear Gerry,
Thank you for sharing your experience with us!
We're pleased to hear that your in-person pick-up went smoothly and that you were happy with your choice, which was informed by the details on our website.
If you have any more projects or need further assistance in the future, please feel free to reach out. We're here to help and ensure your satisfaction with our products and services.
Best Wishes,
Alina Merkul
Head of Supply Chain
Great service
Great service with very knowledgeable staff. I felt reassured that I was buying the correct type of brick for my project as Larry took the time to explain everything to me. Great price too! Would highly recommend.
22 août 2023
Réponse de Brick Wholesale
Dear Rachel,
Thank you so much for your wonderful review!
We're thrilled to hear about your positive experience with our service and Larry's expertise. Our team takes pride in assisting customers like you in making informed choices for their projects.
It's fantastic that Larry's knowledge and explanation helped you feel confident in selecting the right brick for your project. Your recommendation means a lot to us, and we're here to assist you with any future projects or questions you may have.
Thank you for choosing us, and we look forward to serving you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
Efficient quick service and delivery
20 août 2023
Réponse de Brick Wholesale
Dear Gwilwyn,
Thank you for taking the time to leave a review!
We're delighted to hear that you found our service efficient and our delivery quick. Providing fast and reliable service is one of our top priorities, and it's always rewarding to know that we met your expectations.
Your satisfaction is important to us, and we look forward to serving you again soon!
Best Wishes,
Alina Merkul
Head of Supply Chain
Good service
20 août 2023
Réponse de Brick Wholesale
Dear Terry,
Thank you for your review! We're pleased to hear that you had a good experience with our service. Customer satisfaction is important to us, and we're always striving to provide the best service possible.
We appreciate your support and look forward to serving you again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Réponse de Brick Wholesale
Dear Jonathan,
We're thrilled to hear that you're happy with both the quality of our bricks and the service we provided! Your appreciation means a lot to us.
Thanks for your kind words and for choosing our products and service!
Best Wishes,
Alina Merkul
Head of Supply Chain
Very good experience from start to…
Very good experience from start to delivery. I was adviced to order samples which I did and they arrived within 3 days. Glad I did as the brick I wanted was very different to the picture but found a good match from the samples. Managed to order required quantity which was nice as other places only offered the bricks in packs of 500. Arranged delivery on the day of our choice. Very good customer service overall. Definitely will recommend.
10 août 2023
Réponse de Brick Wholesale
Dear Artur,
Thank you for taking the time to share your positive experience with us!
We're delighted to hear that your journey with our service, from ordering samples to the final delivery, was a great one. It's fantastic that the sample option helped you find the perfect match for your needs, and we're glad we could offer the flexibility to order the required quantity.
Providing excellent customer service and catering to your preferences is a priority for us, and we're thrilled to know that you're considering recommending us to others.
Thanks again for choosing us and sharing your feedback!
Best Wishes,
Alina Merkul
Head of Supply Chain
Quality and service.
Great communication with the very helpful team, delivery was organised as requested. Very happy with the bricks, description was accurate. The delivery driver, though a contractor was top notch. Thanks to all.
8 août 2023
Réponse de Brick Wholesale
Dear Chris,
Thank you so much for taking the time to share your positive feedback with us!
We're thrilled to hear that our communication was on point and that our team was helpful throughout your experience.
We're also glad to hear that the delivery driver provided exceptional service. We'll make sure to pass along your appreciation to them as well.
Thanks again for choosing us and for your kind words!
Best Wishes,
Alina Merkul
Head of Supply Chain
Perfect brick match
We couldn’t find a brick match anywhere
We ordered a sample and it was a match ordered 3 pallets (half the price of other suppliers )that arrived 2days later job done
I’m pleased and my client is pleased with their extension
Great price and great service
Thanks brick wholesale
3 août 2023
Réponse de Brick Wholesale
Dear Chris,
We're absolutely delighted to hear about your positive experience with us!
It's fantastic that our sample helped you find the perfect brick match, and we're thrilled that the three pallets of bricks you ordered arrived promptly and at a fraction of the cost compared to other suppliers.
Your satisfaction is our priority, and we're thrilled that the extension project turned out to be a success and that both you and your client are pleased with the outcome.
We're here to help and look forward to serving you again. Wishing you all the best with your project!
Best Wishes,
Alina Merkul
Head of Supply Chain
Easy to order
Easy to order. Delivery on time. Although samples weren’t exactly the same as delivered order, we are very happy with them. Would recommend and use again.
30 juillet 2023
Réponse de Brick Wholesale
Dear Gerry,
Thank you for taking the time to share your feedback with us!
We're delighted to hear that the ordering process was seamless and that your delivery arrived punctually.
Your recommendation means a lot to us, and we look forward to serving you again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Nice-N-Easy
So easy to order online and requested a specific date for delivery, confirmation call received about delivery date and also received a call from the driver stating he would be with me at certain time
3 août 2023
Réponse de Brick Wholesale
Dear Andrew,
Thank you for sharing your positive experience with us! We're thrilled to hear that our online ordering process was convenient and easy for you.
It's great that we were able to accommodate your request for a specific delivery date and that you received both a confirmation call about the delivery date and a call from the driver to provide you with a specific time window.
Your satisfaction is our priority, and we're pleased that our efforts to provide clear communication and reliable service have resonated with you.
We look forward to serving you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
Great communications and customer…
Great communications and customer service, the price was right and the delivery service was spot on.
3 août 2023
Réponse de Brick Wholesale
Dear Simon,
Thank you for your fantastic review! We're thrilled to hear that you had a positive experience with our communications, customer service, pricing, and delivery.
Your satisfaction is our top priority, and we're glad to know that we were able to meet your expectations on all fronts.
We look forward to serving you again in the future. Thank you for choosing us!
Best Wishes,
Alina Merkul
Head of Supply Chain
Réponse de Brick Wholesale
Dear Steve,
Thank you so much for your positive feedback!
We're thrilled to hear that you had a great experience with our prompt delivery and found the ordering process easy. We always strive to provide excellent service to our valued customers, and it's truly rewarding to know that our efforts are being appreciated.
We look forward to serving you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
Great service .
23 juillet 2023
Réponse de Brick Wholesale
Dear Osvaldas,
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our service.
Our team works hard to ensure that every customer has a positive and satisfying interaction.
If you ever need assistance again in the future, please don't hesitate to reach out. Your feedback and support mean a lot to us!
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Réponse de Brick Wholesale
Dear Robert,
Thank you for your review!
We greatly appreciate your feedback and are pleased to hear about your positive experience with our service.
We understand the importance of clear communication and delivering on our promises. We are glad that we were able to keep you informed and provide your order ahead of schedule.
If you have more projects in the future or need further assistance, please do not hesitate to reach out. We value your business and look forward to the opportunity to serve you again.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Competitive prices
Competitive prices, and they actually had the specified brick in stock – not like other retailer websites that falsely claim availability. My order arrived within three days of placement.
25 juillet 2023
Avis spontané
Réponse de Brick Wholesale
Dear Michael,
We truly appreciate your feedback! It's so great to hear that our competitive prices and accurate stock information made your shopping experience a positive one.
We're delighted that your order arrived promptly within three days of placement. Timely delivery is a priority for us, and we're glad we could meet your expectations.
Thank you for being a fantastic customer and we can't wait to provide you with even better service in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Bricks as described at a great price…
Bricks as described at a great price delivered on time (eta was12.00 oclock and arrived at 12.00 oclock. Helpful customer service👍
27 juillet 2023
Réponse de Brick Wholesale
Dear Shaun,
Thank you so much for your positive review!
We're thrilled to hear that you found the bricks to be exactly as described and at a great price. It's wonderful to know that our delivery was right on time as promised and that our customer service was helpful to you.
Your satisfaction is our priority, and we appreciate your feedback. Should you need anything else in the future, feel free to reach out.
Happy building!
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
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