Bright Holidayz Avis 43

I contacted Bright Holidays, for a return flight to Uganda, i spoke to Liza who was very helpful from start to finish, my eticket was sent to me as soon as my payment was made in full, i continued to get information even up to the day before i flew.

I was skeptical at first when I was about to book my flight with Bright Holidayz as I’ve never heard about them prior to stumbling upon them online during my search but the services I received from them cannot be described!! They certainly didn’t get enough publicity for their good services. They took care of everything for me and all I had to do was fly, and they also work well within my budget.
I am specially thankful to Sophie Clark for her patience, attentiveness to details and professionalism.

Thank you to Robin for helping me book my flight. You were very professional, patient, and made the whole process easy for me. I appreciate your quick responses and the good deal you found. I will definitely use your service again and recommend you to others.

Focus on communication, professionalism, and how they handled changes or problems.
Be Balanced Include both positives and, if applicable, constructive criticisms, even if your experience was overwhelmingly positive or negative.
Focus on Value: Mention if the agency provided good value for money, including hidden fees or perks. Thnks to Emma

I am writing to formally report my experience with Bright Holiday Flights Limited, which I believe operates in a misleading and unethical manner and poses a risk to consumers.

I purchased flight tickets through this company and had a very bad experience. After encountering serious issues with their service, I left an honest review on Trustpilot to warn other customers. Following this, I was contacted by Mr. John Henry, who pressured me to remove my Trustpilot review in exchange for a refund. I was clearly told that the refund would only be issued if I deleted my review.

As I urgently needed my money back and felt I had no other option, I reluctantly removed my review. Only after doing so was the refund processed. I am aware that conditioning a refund on the removal of a genuine consumer review is unethical and potentially unlawful, but I felt coerced into complying.

I am now attempting to share my experience again because I believe Bright Holiday Flights Limited is taking advantage of customers, particularly in relation to flight ticket sales. I also have serious concerns about their legitimacy. Although the company claims to be based in the United Kingdom, I strongly believe they are not operating from the UK and are misrepresenting their location and business presence.

This has been an extremely stressful and disappointing experience. I do not recommend this company to anyone and believe that consumers should be warned about their practices.

I am providing this information in good faith and am willing to cooperate further if additional details or evidence are required.

It was easy to book a flight with you and I was allowed to pay in instalments.
Special thanks to Liz who assisted me throughout

Thank you Steve Anderson. From the booking of our ticket to our return, you were very helpful. Kept us informed. A very good experience and I will recommend you.

The company provide me an excellent customer service and also work with me to get my desire.
And I'm very grateful for that.

Great wonderful staff as Zara.

Great service. Clear information and friendly, helpful every step of the way. Will definately be using this company again.

Resolved my problem when I was stranded with my ticket . Managed to secure the ticket for future use .
Very helpful thru out the trip I had .
Constantly updating me before I travel .
Always available when needed
Flexibility in payment arrangements

My experience with Liza was superb. She is patient and made my booking so easy. I recommend Bright Holidays for your flight booking.

SARAH. WAS OUTSTANDING AND VERY HELPFUL. I WILL DEFINITELY ENJOY THE LEVEL OF SERVICE SHE GIVES.
I REALLY RECOMMEND THIS COMPANY.

MANY THANKS

Bright holiday have been the best flight agencies to me and thanks to Zara Jayne and super grateful to you

Emma Johns was very helpful

Jeff has been the most patient, courteous and kind person, always professional and proactive in giving me information and reminders over a period of 6 months. I have had to change my dates twice and he has gone the extra mile in customer service. He has been a pleasure to work with and a credit to your company. I wish him well.

10 out 10
I have good Experience with Mr Jim Elton. Mr Jim Elton he is good person and he know how to talk with customer and have time with customer.

I have a difficult time with flights because of the changing of date but I appreciate JIM for sorting out for me, really appreciate you jim

I was able to secure a flight with a short notice and Sam Conner work very well in securing it.

Agent Lisa was very helpful with my travelling and was always updating me with any chances to my trip ,my second time using Bright Holidays and I highly recommend them the stuff are very polite and helpful