Charlotte and Dillon were super helpful on two properties they cleaned, they performed deep cleans at high standard and also performed tasks that were not meant for the deep clean such as change batte... Voir plus
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An outstanding company on all levels. Darren and his team followed behind the removal company before we left our home, leaving it ready to walk straight into. I shall definitely be making use of their... Voir plus
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As a client over the past 3 years, I am very happy with the level of service provided. The regular bookings have helped keep my flat much cleaner than I could manage for myself! Any minor issues... Voir plus
L'entreprise a répondu
من از این شرکت خیلی راضی هستم و شرکت بسیار خوب و عالی است این شرکت خانه من رو خیلی خوب تمیز کرد و سرویس خوبی ارائه دادن، حمام و توالت و آشپزخانه و اتاق خواب را خیلی خیلی تمیز تحویل دادن و من خیلی راضی... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
"Don't Stress, Leave Us The Mess!" Home and Business Cleaning Service. Offering a range of services from standard Weekly cleaning, Deep Cleaning through to End of Tenancy Cleaning and all the inbetweens.
Coordonnées de contact
London, Royaume-Uni
- 0800 614189
- Cleanerbrilliant@gmail.com
- brilliant-cleaner.com
4,6
Excellent
188 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Highly recommend them done my flat…
Highly recommend them done my flat cleaning really will .
8 octobre 2022
Avis spontané
Réponse de Brilliant Cleaner
Thank you Boss for recommending us!
We’re delighted to know the flat cleaning was up to your expectations. Your satisfaction is our top priority, and we’re always here when you need us again.
Kind regards,
Customer Experience Team
Brilliant-Cleaner
Booked 2 times and both times was good
Booked 2 times and both times was good. They guys was really friendly and done really good job thank you .
10 octobre 2022
Avis spontané
Réponse de Brilliant Cleaner
We greatly appreciate your continued trust in our services Jesica.
It’s wonderful to hear that both your experiences were positive and our team left you satisfied with the friendly and professional approach. Thank you for choosing Brilliant-Cleaner — we’re always here when you need us.
Kind regards,
Customer Experience Team
Brilliant-Cleaner
Service was professional the team was…
Service was professional the team was frindly and good attention to the details highly recommended
19 octobre 2022
Avis spontané
Réponse de Brilliant Cleaner
So glad to hear you had a great experience with our team!
Professional, friendly, and detail-focused — just the way we like to work. Thanks for recommending us!
Kind regards,
Customer Experience Team
Brilliant-Cleaner
I booked them for 2 end of tenancy both…
I booked them for 2 end of tenancy both went really Will also I have weekly booking it is always the best.
22 octobre 2022
Avis spontané
Réponse de Brilliant Cleaner
We greatly appreciate your continued trust in our services, both for your end of tenancy cleans and your ongoing weekly bookings.
It’s wonderful to hear that everything went smoothly and continues to meet your expectations. We look forward to maintaining that high standard for you every time.
Kind regards,
Customer Experience Team
Brilliant-Cleaner
Good cleaning service in london grate…
Good cleaning service in london grate price and
18 octobre 2022
Avis spontané
Réponse de Brilliant Cleaner
Thank you Paulo for your feedback.
We’re pleased to know you found our cleaning service to be of great quality and value. We truly appreciate your support and look forward to serving you again.
Kind regards,
Customer Experience Team
Brilliant-Cleaner
Best service for my flat cleaning I…
Best service for my flat cleaning I received from brilliant company
25 octobre 2022
Avis spontané
Réponse de Brilliant Cleaner
We greatly appreciate your thoughtful words.
It’s always rewarding to know that our team’s dedication is felt and recognised. Thank you for trusting Brilliant-Cleaner — we look forward to continuing to deliver that same level of excellence.
Warm regards,
Customer Experience Team
Brilliant-Cleaner
They call brillilant they work the same…
They call brillilant they work the same way like they name really good cleaners.
22 octobre 2022
Avis spontané
Réponse de Brilliant Cleaner
We love how you put that — we try our best to live up to our name every day! Thank you for trusting Brilliant Cleaners. Always happy to help!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Very good cleaning good price use them…
Very good cleaning good price use them again
26 octobre 2022
Avis spontané
Réponse de Brilliant Cleaner
Thank you so much Nem for your kind words!
We're delighted to hear you were happy with the cleaning and found the pricing fair. We truly appreciate your support and look forward to serving you again soon.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Fantastic service by professional…
Fantastic service by professional cleaners I booked them 3 time all time job is amazing highly recommend
23 octobre 2022
Avis spontané
Réponse de Brilliant Cleaner
Thank you Henrique for your continued trust and support! We're so happy to hear that you've been pleased with our service each time you've booked. It’s always our goal to provide consistent, high-quality results, and your recommendation truly means a lot to us. We look forward to serving you again soon!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Top service good cleaners
26 octobre 2022
Avis spontané
Réponse de Brilliant Cleaner
We truly appreciate your feedback! It's great to know our team delivered top service. Thank you for choosing Brilliant-Cleaner.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I booked this company for my flat to be…
I booked this company for my flat to be cleaned , they did an excellent job , carpets are good as new now , the house smells so fresh and clean
I thank the team
25 octobre 2022
Avis spontané
Réponse de Brilliant Cleaner
Thank you so much Shalindra for your kind words! We're delighted to hear that you were happy with the results and that your flat feels fresh and clean. It's especially great to know the carpets turned out like new—that's exactly what we aim for! We’ll be sure to pass your thanks on to the team. We truly appreciate your trust and look forward to helping again whenever you need us.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Fantastic service provided by polite…
Fantastic service provided by polite guys worth using them good value for money and professionals
20 octobre 2022
Avis spontané
Réponse de Brilliant Cleaner
Thank you Obsa for the wonderful feedback! We're so pleased to hear you were happy with the service and found our team polite, professional, and great value for money. It’s always our goal to deliver a positive experience, and your kind words mean a lot to us. We appreciate your support and hope to serve you again soon!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I booke 3 cleners and went nice and…
I booke 3 cleners and went nice and smoth i books them again and recommended them
26 octobre 2022
Avis spontané
Réponse de Brilliant Cleaner
Thank you Kamal for your trust and support! We're glad to hear everything went smoothly with your booking and that you were happy to book us again and recommend our service. It truly means a lot to us. We look forward to continuing to provide you with excellent service!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Amazing service done by professional…
Amazing service done by professional girls highly recommend them
20 octobre 2022
Avis spontané
Réponse de Brilliant Cleaner
Thank you Murad for your kind words and recommendation! We’re truly grateful for the opportunity to serve you. Our team takes great pride in delivering quality service, and it means a lot to hear that you were pleased with their work. We look forward to assisting you again in the future!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I booked for my end of tenancy cleaning…
I booked for my end of tenancy cleaning the prices was reasonable service professional and head office was really helpful highly recommended them .
25 octobre 2022
Avis spontané
Réponse de Brilliant Cleaner
Thank you for your wonderful feedback Abdii! We’re delighted to hear that you found our end of tenancy cleaning service professional and reasonably priced. Our team at the head office strives to provide excellent support, and your recommendation means a lot to us. We look forward to assisting you again in the future.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Top service by this company definitely…
Top service by this company definitely recommend them
22 octobre 2022
Avis spontané
Réponse de Brilliant Cleaner
Thank you so much Khaled for your kind words!
We’re delighted to hear that you were happy with our service. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Brilliant service
Brilliant service. The lady who came to clean my flat today did a tremendous job. Just like it should be with Brilliant. Nothing was too much trouble. She was also very pleasant, cooperative and easy to work with. It was the best cleaning service I've had.
24 octobre 2022
Avis spontané
Réponse de Brilliant Cleaner
Thank you Namo for sharing your experience!
We’re thrilled to hear that the service was carried out to the high standards that we promise and that our cleaner left such a positive impression.
You can always count on us for this level of care and attention.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Look elsewhere to save money and time
I never leave a review, but I'm saving people's money by writing this. Do not fall into the company's marketing or website claims. Not only this company did not clean our end of tenancy property appropriately, they have broken a floor tile which they are blaming us for. The flat was left with streak marks across all mirrors and glass surfaces, and items were left dusty along with other surfaces hastily wiped. Our landlord and renting agents have proof for the lack of cleanliness - where we sent these proof to them but they have rudely pushed back, doubted our claims, and not even responded to us over a week despite claiming to "get back to us tomorrow". I do not recommend using them. We have no choice but to make them responsible for the mistakes for end of tenancy sake, please make sure you look elsewhere to save yourself headaches and money.
15 octobre 2022
Avis spontané
Réponse de Brilliant Cleaner
We’re sorry to hear that your experience didn’t meet expectations. We always aim to provide a high level of service, and we’d like to understand more about what went wrong.
Please feel free to contact us directly so we can address this properly.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
This company created material damage to…
This company created material damage to my property. In addition their cleaning service was significantly below my expectations as well as a there own managers. They have opened an investigation into the issue but over a week has passed with no proper response to emails or voice messages. I definitely would not recommend using this company.
15 octobre 2022
Avis spontané
Réponse de Brilliant Cleaner
Hi Scott,
Thank you for your review.
I'm sorry to hear you are disappointed.
This was investigated and you were communicated with throughout the process, with updates as and when they were available. We do aim to offer the best service with the highest of standards, unfortunately with human beings naturally mistakes will occur, and things can be missed. Though we believe part of offering a great service is how you deal with the issues and always endeavour to rectify any issues raised. I know the relevant team colleagues have been in contact with you. Though it was concluded that damage was not caused throughout the duration, this still required thorough investigation to establish the necessary information to provide a conclusion. You were also offered alternative solutions to rectify other issues - we understand you may still be dissatisfied though we thank you for your feedback, enabling us to improve our services.
I highly recommend this cleaner I…
I highly recommend this cleaner I booked another company to do my end of tenancy cleaning they clean half of the flat and my agent couldn’t give my deposit back .I called brilliant cleaners they provided me best cleaning to my flat and I got my deposit back I really thank you I will definitely recommend and use them again in future
22 octobre 2022
Avis spontané
Réponse de Brilliant Cleaner
Hi there,
Thank you for your review.
We love to hear that you are more than happy with our services, and we could assist you when required.
Look forward to seeing you in future!
Linda
Administration Team
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