Brilliantshoes Avis 

“Very disappointing experience. I ordered boots and was sent a completely different item. When I contacted the company, they repeatedly refused to take responsibility for their mistake. Instead of offering a full refund or a prepaid return (which is standard when the wrong item is sent), they only offered a partial refund and insisted I pay return postage myself.

After multiple emails, they stopped engaging properly and told me to contact my bank to resolve the issue. This felt like a deliberate attempt to avoid refunding customers and push the problem onto the buyer.

I would not recommend this company — poor customer service and unwillingness to resolve their own errors

I recieved my boots nothing like the pair advertised extra thin material not suede sizing awful,would never order again they are going straight in the bin,apparent bad reviews on refunds,i paid 25.00 never again

The boots look nothing like the picture. They look like they are made from paper. Company also only offers you 10% refund, explaining returns process is expensive which they wont cover the cost of. No wonder they make money. They are happy to sell horrendously cheap shoes and most customers probably accept the 10% refund offer. Absolute scam company! DO NOT USE!

The biggest scam ever. If I could give no stars then I would. Nothing like the advertised picture and you have to pay to ship the items back if you request a refund.

Avoid at all costs. Boots eventually arrived, cheap looking, poorly made, damaged and not wide as advertised.

If I could give lower than 1 star I would.

Do not buy! Rubbish boots. Not as described and no customer service

Saw these shoes advertised, looked stylish and lightweight as per description, I thought worth a punt at just £22 odd quid. Arrived exactly as shown in the picture, decent material, good grippy rubber, good 7.5 fit, comfortable and light. Bargain!!

I ordered 2 pairs of WIDE fitting boots, 1 brown pair & 1 black pair. They took a month to come back, both pairs were normal fitting. No good for me. I sent them an email & explaining what was wrong to be told you can send them back but I would have to pay for it. I thought it was a genuine mistake so I told them I would like another 2 pairs sent with Wide fitting, but no it happened yet again. I took the 4 pairs of boots to the Post Office to send them back only to be told it would cost nearly £34-00. Just £6-00 cheaper than what I payed for the boots. On their page it shows as free returns. However when asked they said no. Absolutely shocking service. AVOID AT ALL COST.

Horrific boots. Plastic looking with a cardboard looking piece down the side for £25. I'm actually laughing right now because they're so hideous. Omg I can't believe I've been so stupid to order without looking at these reviews. Wheres the minus star, cos they're not worth one

They don’t deserve any star for that matter…because it’s all a sham..I waited for the boots for long and when they came ,they were smelling of glue, all squished up, almost plastic
,they are not having a high stretch as was advertised. OOH…I wish I had read the reviews before..What an absolute nightmare ..DONOT BUY FROM THEM .

Do NOT buy from Brilliant Shoes absolute scam ! Advertised as genuine leather wide boots , arrived in squashed up bag not worth the money , tried to return and return was China ! And all they issue you is 15% refund !!! Stay clear of this company!!!!

I really wish I had read these reviews!! Absolutely nothing at all like the boots advertised!! Please do not purchase anything from Brilliant Shoes!! These were a Christmas present to myself and they don't fit, no stretch panel (as advertised), they sent the wrong colour - not that it really matters as the quality is shocking!! Please save your money. They offered a 15% refund or said I'd have to return them at my expense for a full refund!! Arrived squashed in a plastic bag and absolutely stink!! These are only fit for the bin. Please don't buy from them. Complete scammers!

Contacted twice no reply its been over 3 weeks still not recieved my item (boots) when I go to deliever it still says evri are awaiting to receive???

Boots were plastic and crushed up in a bag so very creased. My daughter who has slim legs couldn’t get them on. Company stated it would be more to post back than value of boots. Offered 10% which is an insult

Wow where do I start with this company so a advert for some boots that they was selling for £18.99 which I had been looking for for awhile sure there is someone you can go to or get in touch with for false advertising they look nothing like the pictures or the description after waiting a long time for the boots to arrive they do not fit wrong size sent not sure what the materials that they are made of is I can only describe it as like those plastic padded bags but with out the padded bit and the soles just glued on badley made got in touch with the company and was offered a 20% refund of the price I paid I had to return them at a significant cost to myself they provide me with a address in China which it would cost me more to send them back avoid this company at all costs

Same as other reviews boots are not as described nor wide fitting total sham regarding free returns!

Total rip off!! Boots took forever to arrive and were NOTHING like advertised. NOT wide fitting, NO elastic panel, NO chunky sole or small heel. When I complained, told as return postage would be expensive just to keep boots and get 10% of cost of boots back!!! Only fit for the bin as they stink of glue. Stay well clear of this company!!

Fraud company! Advert shows a completely different item and they claim it is a 30 day money back guarantee but do NOT actually warrant this! No free returns for a pair of boots that smell of fish and are NOT what was pictured. Fraud scam!!!!

Wish I had read these reviews before purchasing. Look nothing like the picture, not elasticated at all, a zip half way up that doesn’t work on one of them. The heel is ….. well I don’t know what it is but it’s badly glued in to the material. Where’s the elasticated panel? Where’s the chunky heel and sole? Lesson learned.

I bought a pair of boots which took weeks to arrive (fair enough, they xame from China) but when they arrived they were/are unwearable. The heel seem to be attached by a square of metal which is uncovered on the inside of the boot. On one boot, it was so uneven and sharp that it cut my foot. On complaining that the items were faulty, I got an offer of a 30% refund, and to keep the unwearable footwear. They refused to cover the postage for a return an full refund, despite the items being faulty! It's not as if I just changed my mind. I'm angry with myself for falling for the promise of comfort in their advertisement.