Starting off, I was dubious about the ordering process & engaged with them about my concerns. Jon got back to me & after our chat, I felt confident that all was legit. My order was for a family birthd... Voir plus
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The online order process was simple and quick. Providing the imagery and text was easily completed by email and the communication from Jon and his team at GRC was excellent. My order was completed and... Voir plus
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I ordered a custom gold disc for a presentation. The website was very easy to navigate, email communication with the company was good and the finished product was very nicely done. Email confirmation... Voir plus
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Excellent service, from the initial enquiry email, responded to within 24hours, to the super quick response to a last minute shipping address change. All communication was friendly and helpful but mo... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The UK's Leading manufacturer and retailer of professional quality gold discs and award presentations for the music industry. We stock a huge range of gold discs for all artists, across a wide range of genres. Custom gold disc orders welcomed, all products and orders professional and individually handmade just for you. Contact us to discuss everything from individual custom orders to special order presentations and higher quantity runs.
Coordonnées de contact
British Music Industry Awards Ltd. Silverstream House, Fitzroy Street, Fitzrovia, W1T 6EB, London, Royaume-Uni
- 02039621850
- info@thegoldrecordcompany.co.uk
- britishmusicindustryawards.com
4,8
Excellent
161 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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What impressed me the most was how the…
What impressed me the most was how the gold record company kept me informed and there were no hidden costs!
3 mars 2024
Réponse de The Gold Record Company
Thanks for the great review, so pleased you liked it.
When placing the order
When placing the order, I used an old address stupidly. Once I realised I had emailed the team and asked if they could change the address, which they did. My fault but usually companies don't respond to emails as quickly as you would hope but these guys did! Panic over! So thankyou for amending my mistake. My brother is going to really appreciate his 30th birthday present.
17 février 2024
Réponse de The Gold Record Company
Thanks for that wonderful review Mollie and rest assured our motto here is "Nothing is too much for our customers" Hope your brother loves it as much as you do.
Réponse de The Gold Record Company
Thanks for that wonderful review Thomas and so glad you were so happy with your disc.
The picture on the website didn’t do it justice! We’re extremely happy
We were SO happy with the outcome. It’s going to make the person I bought it for extremely happy! Looks amazing!
Plus customer service and delivery was great.
21 février 2024
Réponse de The Gold Record Company
So pleased you were so happy Alana and thank you for that wonderful review.
Réponse de The Gold Record Company
Thank you for the great review
My partner loves these of his idol
26 janvier 2024
Réponse de The Gold Record Company
Thank you so much for the review and we are so glad it was a success.
After a small mishap (by no fault of…
After a small mishap (by no fault of the company) Jon sorted me out almost immediately. I could not recommend this company enough as they have went above and beyond to accommodate myself. I would purchase another item in a heartbeat. The item itself was superb! Makes a fabulous gift!
15 décembre 2023
Avis spontané
Réponse de The Gold Record Company
What a wonderful review Rachel, thank you so much. I will make sure personally that your satisfaction is passed on to Jon and all his team.
Good communications
Good communications, very fast delivery, well packaged, just a very pleasant experience thank you
6 janvier 2024
Réponse de The Gold Record Company
Thank you Yvonne for that wonderful review, we really appreciate it.
Quick delivery
Quick delivery, love the presentation visually but I will be getting both reframed. One has broken and the second required a bit of a repair.
However I will not be put off from purchasing from you guys again 👍
15 décembre 2023
Réponse de The Gold Record Company
Hi Ray, We are so sorry and annoyed to hear that the frames arrived damaged. We send out hundreds of these discs all around the World and it is very rare that one doesn't arrive in perfect condition. If you want us to sort out the re-framing for you, no charge obviously, please come back to me and I will get it sorted for you. Huge apologies that this happened to you but unfortunately all courier firms employ temp staff over the Christmas period and many don't pay attention to all the massive stickers all over our parcels saying "FRAGILE". Let e know, Jon Bryant - Head of Customer Services.
Fantastic speedy service
Fantastic speedy service, highly recommend to anyone considering purchasing a customised disc.
14 décembre 2023
Réponse de The Gold Record Company
Thank you Darryl for that great review
Fast service excellent product…
Fast service excellent product excellent customer support
28 octobre 2023
Réponse de The Gold Record Company
Thank you Carl for that great review, its really appreciated.
This is the best customer experience…
This is the best customer experience I have received in a very long time. Jon Bryant was amazingly helpful and responsive. They helped us get our gift shipped to a different country and handled all of our requests so well. Thank you, my brother loved this sentimental gift. Can’t recommend more highly.
20 octobre 2023
Avis spontané
Réponse de The Gold Record Company
Wow! Thank you Sophie for such a wonderful review. We are very proud of Jon and all his team and will make sure your lovely comments get passed on.
Highly Recommend
Really good product. Fun and unique gift. Great communication and assistance from the vendor. Overall very satisfied.
14 septembre 2023
Réponse de The Gold Record Company
Thanks for that wonderful review and so glad you were so pleased with your disc.
Excellent service
Excellent service. Product is high quality with authentication certificate. Best present for a music lover. Communication was top notch and delivery was quick. Thank you
7 mai 2023
Réponse de The Gold Record Company
Apologies Fiona as only just seen this review. Thank you so much for your very kind words.
Brilliant
Had a slight issue with the delivery originally, so contacted customer services and the service I received was outstanding......Dealt with a guy named Jon. He could not do enough to solve the issue (problem was with the carrier and not The Gold Record Company) Took delivery of 2 Pink Floyd good disc presentations and they are exactly what I was looking for.
14 décembre 2022
Réponse de The Gold Record Company
Thank you Paul for that wonderful review and so glad Jon was able to sort out your shipping problem for you. Jon and his Customer Service Team do sterling work for us and we regularly get great feedback about the guys but it never hurts to hear it again. Thanks for dealing with us.
Great service and product from the lads…
Great service and product from the lads was looked after from the first time I messaged them and got discs on time for the retirement party
17 décembre 2022
Réponse de The Gold Record Company
So glad they got there in time Brendan and thank you for that wonderful review.
Quality Product.....
Great service, quick delivery, great quality product.
A Christmas gift for a David Bowie fan that I'm sure is going to be very well received. Highly recommend.
1 décembre 2022
Réponse de The Gold Record Company
Thank you Isabel for that wonderful review, so glad you liked it. On a personal note, I too am a huge Bowie fan and I not only have this one but all of the Bowie discs on my office wall and they look amazing as a collection. If you would ever be interested in growing the collection of the lucky receiver then get in touch with me and I am sure I can sort out a deal for you as a returning customer. In the meantime, hope they also love it and have a great Christmas. Jon Bryant, Head of Customer Services
Top Support
Top Support, especially my first request was on Sunday evening and answer was posted after 20 minutes on the same day.
Support gave me permanent status messages and I was always informed.
12 novembre 2022
Réponse de The Gold Record Company
Thank you Hu for that great review, we aim to please and thank you again for choosing us.
The communication I had with Jon was…
The communication I had with Jon was amazing he couldn’t be more helpful. The gold record is amazing I love it.
29 novembre 2022
Avis spontané
Réponse de The Gold Record Company
Thank you Sally for that fantastic review, we really appreciate it and we hope your son loves it as much as you do.
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