Brivona Uk Avis 5

Ordered a turntable for a Birthday Gift, found out that the person already had gotten one. Asked Brivona to cancel and they said they could not and overed me 10% off the cost. Since I had no need being 75 years old, I just wanted to return it. They said I would have to pay the shipping back, return address ended up being China for the cost of $95.00 to me, tracked it, with USPS stuck in customs waiting for a duty charge to be paid of $285.00. They will not release this untill this is paid, so in the end, I am out the $299.00 plus the $95.00 for shipping for someone in customs to end up with this turntable. What I get from Brivona is sorry for the inconvenience. Really

Brivona sent me the wrong item (either earlier or different version) that was black plastic not aluminum as advertised & that contained the wrong usb connectors also proving the product was designed to connect with a different operating system. Not what I ordered. They refused to refund my money or return it at my own expense direct to China including customs expense amounting to well over the cost of the item itself. They also said no refund if the item was rejected by China customs. Customers in the usa have no legal responsibility for fees related to items sent to them in error...If there is a way to sue in the usa I will -

Very disappointing experience.

This product was marketed as a premium record player, but what arrived felt like a generic low-cost unit dressed up with polished branding and advertorial-style marketing. It did not feel consistent with the quality being advertised.

Customer service made the situation worse. Instead of offering a straightforward resolution, Brivona first insisted the product was correct, then offered either a 10% refund to keep it or a return to Hong Kong at my expense, with a 15% handling fee and customs risk. That kind of return policy feels designed to discourage legitimate complaints.

Based on my experience, I would not buy from this company again and would caution others to research carefully before ordering.

Further to my review on 20th April, I have had numerous emails offering me between 10% and 30% refund. I am not prepared to accept that.
I have just read the reviews of Brivone and it is a similar story and therefore the same company and same scam.
Do not buy from either company!