BRONZE SNAKE Avis 

314
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I just LOVE this brand. My love interest started with the girl with beautiful brown hair, sorry Lady dunno your name. But she started showcasing the clothes when she pops into work each day. THIS old... Voir plus

Noté 5 sur 5 étoiles

I have ordered 5 times now from bronze snake. Every piece is fantastic quality, delivery has been smooth, returns for size change have been simple and seamless. The customer service is exceptional. Ac... Voir plus

Noté 5 sur 5 étoiles

Went to the Fitzroy store for the 1st time on my holidays while visiting my daughter in Melbourne. The staff were really lovely and very helpful. Being a mature client and Bronze Snake is a trend... Voir plus

Noté 5 sur 5 étoiles

Alright, diving deeper into why Bronze Snake Shop is a total winner: First off, the trends? Always on point. They've got that knack for stocking exactly what you're looking for, often before yo... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 33117528926

  1. Magasin de vêtements

Écrit par l'entreprise

In 2006, from a small store in Fitzroy, Melbourne, Bronze Snake was born. The desire was to create minimalistic silhouettes using high quality materials. Now with fans worldwide, Bronze Snake drops new styles weekly.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

314 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(314)

106 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

10/10 customer service and fast shipping

My first ever order and I'm so impressed! Order placed just before cut-off for shipping that day (2 minutes) - Shipping email received 20 minutes later. I then realised I forgot to use my discount code so I sent a quick email - 10 minutes later and I receive an email and refund notification! Thank you so much Bronze Snake, if only all online shops could be as efficient as you 🫶🏻

17 mars 2025
Avis spontané
Logo de BRONZE SNAKE

Réponse de BRONZE SNAKE

We love to hear this. Thanks so much!!

Noté 5 sur 5 étoiles

Raglan Crop Box Tank

I have bought 4 colors now of the Raglan Crop Box Tank
And I love it!

It cuts right where it supposed to on the waist and it just enough boxy to make it real cool!

All I need is more colors or color combinations - maybe a a sweatshirt material would be cool - and I’ll be there to buy those too!

Also .. the delivery is swift and the customer service is stellar as well

And no sorry I’m not a cousin of the owners lol I just like the product!

16 mars 2025
Avis spontané
Logo de BRONZE SNAKE

Réponse de BRONZE SNAKE

It is our fave tank here!! Glad you love it. Lots of blood, sweat and tears went into this one.

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service! They helped me instantly through their texting service when I needed to upgrade my order from standard to express shipping. The whole process was super easy and straightforward!

12 mars 2025
Avis spontané
Logo de BRONZE SNAKE

Réponse de BRONZE SNAKE

How good!!! We love to hear this!!

Noté 2 sur 5 étoiles

They charge around $15 to make a…

They charge around $15 to make a return. Watch out for that.

9 mars 2025
Avis spontané
Logo de BRONZE SNAKE

Réponse de BRONZE SNAKE

You are more than welcome to use your own carrier to get it to us or drop it off instore or at our warehouse. You are not obliged to use our postal service. Hope this helps. Thanks so much.

Noté 1 sur 5 étoiles

I emailed you because I wanted to…

I emailed you because I wanted to return the Pia pants weeks ago!
No reply from you

4 mars 2025
Avis spontané
Logo de BRONZE SNAKE

Réponse de BRONZE SNAKE

Hey Maria. Dave here, founder of BRONZE SNAKE. So sorry to hear this. And very strange as we write back to all our customers within 24 hours. I wonder if your email got lost. Did you try chatting with us? Or send me your the email you sent our team and I can follow up. dave@bronzesnake.com
Thanks so much.

Noté 5 sur 5 étoiles

Bronze Snake helped me out with a store…

Bronze Snake helped me out with a store credit when a dress I had bought on final sale got reduced even further. The dress is beautiful! Thank you Bronze Snake & your customer service team

15 février 2025
Avis spontané
Logo de BRONZE SNAKE

Réponse de BRONZE SNAKE

Love to hear this!! Thanks so much.

Noté 5 sur 5 étoiles

I had one of the best customer service…

I had one of the best customer service experience ever with an online retailer. Even being across the globe - they were communicative and efficient in helping me find the right item I wanted, right size and fit in a timely, professional way. I will DEFINITELY be shopping here again. Thank you for restoring my faith in online shopping experience feeling personal again!

12 février 2025
Avis spontané
Logo de BRONZE SNAKE

Réponse de BRONZE SNAKE

Ohhhh myyyy goooodness. We love hearing this!!
I am so glad for this review. It has truly made my day.
Thanks so much

Noté 5 sur 5 étoiles

Love the Nalla Maxi dress.

The service was amazing. I purchased the Brown Nalla dress for my daughter’s engagement party and felt a million dollars in it. I’m not one to wear dresses but I loved this dress and had heaps of compliments on the night. Thank you.

8 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Great Customer Service

I had a question about sizing and Pat was extremely helpful! She steered me in the right direction and I’m so happy that I went with the recommendation. She even told me to reach out if I wasn’t happy with the size and she would help me with the exchange. Wonderful customer service and products!

29 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Phenomenonal client experience with…

Phenomenonal client experience with Pat, she answered my enquiry in a professional manner. Very responsive and delivered client centric service. The items of clothing I have purchased are of great quality and stunning on ⭐️⭐️⭐️⭐️⭐️

4 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Love this company

Love this company. Great clothes and when I had an issue with a missing order, they took care of everything and replaced all my items with no hassle.

23 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Had a minor issue with my order

Had a minor issue with my order, had emailed them and Pat got onto it straight away! His replies were extremely prompt and I’m very happy with how quickly things were sorted! Thanks again Pat

23 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Exceptional customer service for those overseas

I haven't received my product yet, but given the customer service I have no doubt I will and that it will be good quality! I'm Canadian and was unable to cancel (due to timezones) my order myself after I goofed up the order and also didn't apply my welcome discount. Bronze Snake responded to my concerns in a timely manner and cancelled my first order while shipping the second. Very grateful and looking forward to the mail!😊

19 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Huge fan of Bronze Snake

Huge fan of Bronze Snake! Quality and sizing has sometimes been a little off but returns or exchanges have been made so easy. I ordered a dress last minute for an event that weekend and they were kind enough to expedite the shipping with a fast courier service. Can’t fault them

17 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Satisfied returning customer

I have always had an amazing experience shopping with bronze snake. There have been times where sizing has been off and i’ve needed to exchange or return, or unfortunately an item was ripped, however no matter what happens they have the BEST customer care and service, they are so helpful, prompt and efficient, whether it’s a return, exchange or even just a query. It is so easy! I keep shopping at Bronze Snake because of this. I love the company and the customer care, and wanted to give a specific shout out to Pat who has been so empathic, proactive and accommodating and helping with multiple enquires I have had over the time I have shopped with them. I hate writing reviews but I feel Bronze Snake deserve to have one!

9 janvier 2025
Avis spontané

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