Browns Pharmacy - Galley Common Avis 4

Went to collect Meds at around 5pm after prescription sent there by my GP. I got asked my name, address but was appalled when asked, without any discretion, my date of birth in front of other customers. I understand that it's good to ascertain who the recipient of meds is to avoid any breach of confidentiality or even issuing meds to wrong patient.

I was told that the prescription that was issued around midday had just arrived and that I have to wait 24hrs before I can collect it. However, I asked for it to be done ASAP, as I really needed this medication which led to being asked to wait 15min before it was ready which I can appreciate.

I came back after waiting and then thought of suggesting to the young lady working there to look into how they ask patients details when there's other patients around for the sake of patient confidentiality by maybe asking patients for a form of ID or speaking to patients closely to avoid others from hearing confidential information such as D.O.B, address and names as she did with me when she asked me of my details from her computer across the room with others hearing my details. The young lady's response was very rude and judgemental.

The most disheartening thing as a customer was that someone who I believe was her boss, justified her rude response to my concern over my confidentiality.

As a professional I speak to patients asking them to confirm their details to ensure I give them the right treatment or diagnostic test but I do it bearing in mind that those details can identify them and must not be available to anyone
around the waiting room inline with information governance guidelines.

THAT IS BREACHING PEOPLES CONFIDENTIALITY, which is against the tenets of protecting patient confidentiality.

Poor service, childish and rude staff member.

Was invited to make appointment for free covid jab in email from my doctor as I have an autoimmune disease..
Made appointment at galley common chemist ..
Small man with attitude refused to give injection as my autoimmune disease wasn’t on his list…and that I needed a letter from my doctor… fat chance I don’t know what he looks like.
Never had problem anywhere before in having covid jab.
Wasted journey and time…

Whenever I visit Browns Pharmacy, I’m always greeted with a smile. Always served efficiently and always a professional manner. Never have to wait too long to be served, which is good as it’s a busy place…

It took more than two days and two or three phone calls to place a simple order! The shopping site was a nightmare!