Bru Mate Avis 770

I order alot of stuff online. I ordered the wrong Brumate. Contacted them, they sent a return label. They offered insurance coverage. I did not take the insurance. But low & behold did I need it because the package was never delivered back to Brumate. So I was put $40 no Brumate. So if you are going to do business with them, take the insurance.

So surprised by the low rating on here. I'm a water bottle junky and I've never been let down by their water bottles. The new collapsable straw cover is insanely good. I haven't had a single issues with leaks from my newest water bottle or any before. I personally love them and will always recommend!

I own three BrüMate bottles and two of them have developed rust where the lid snaps into the top. The third one is starting to rust in the same spot now. These are used as normal drinking bottles and get washed several times a week, so this should not be happening at all.

What bothers me is that this is not just one bad bottle. All three are doing the same thing in the same location, which makes it seem like a problem with the material or coating they use. This is a drinking container and it should not be rusting anywhere near the lid.

I contacted customer service and was told the warranty only covers 60 days and my only option was to buy a discounted replacement. I am not going to pay again for another bottle if the ones I already have are rusting from normal use.

For the price, I expected much better quality. Very frustrating experience and not what I expected from this brand.

Very disappointing experience. The shipping process is extremely slow and there is very poor communication with customers. Many people have already complained about the same issue, and unfortunately I experienced it as well. The products are expensive, but the service does not match the price. I would not recommend this brand and will not purchase again.

One of Brumate's big selling points is their 'limited lifetime warranty'. But upon using the warranty for a defect, I was told that they wouldn't send me a replacement part. I've put in for 4 replacement Leap lids due to the lid cracking in the exact same manner repeatedly ( a clear defect since it's cracking from inserting the straw as intended), and 3 of them were honored. It seems they no longer wish to honor their end of the bargain. No part of the warranty says there is a limit to how many replacement parts, and, in fact, calls out covering 'defects in craftsmanship'.

Don't buy from them if you want a product that lasts or a company that honors their word.

Update: Brumate has gone above and beyond in their response to my issue. They have been so helpful and have done everything possible to help restore my faith in them! And they have. Thank you, Brumate for fixing this!!

The Brumate Resa product I just received is full of vomit or something! And I can not get ahold of customer service! Fortunately Amazon is backing me up. My advice is do not buy anything that says Brumate. 0 stars for both product quality and customer service!

I received the 40oz Era for Christmas and I can't say enough great things about it. No leaking, vibrant color and solid. I have dropped it 3 times and no chipping and breaking. I reached out to the company for something on another item with a fast response and the customer service rep was very friendly. Not sure what all the negativity is about but I would reconsider them. I am a Brumate girl for as long as they are around.

BEWARE DO NOT PURCHASE ANYTHING FROM THIS COMPANY. THEY SELL DEFECTIVE PRODUCTS AND DO NOT STAND BY THEM.
MY HUSBAND PURCHASED A BIRTHDAY GIFT FOR ME WHICH WAS IN DECEMBER AND HE HAS TRIED TO GET A REPLACEMENT AND ALL HE'S GOTTEN WAS THE RUN AROUND
HE HAD TO TECHNICALLY EXPLAIN THE POORLY ENGINEERED PRODUCT TO THEM SEVERAL TIMES AND HERE WE ARE WITHOUT A FUNCTIONAL PRODUCT THAT WE PAID FOR ALMOST 2 MONTHS AGO AND NO BIRTHDAY PRESENT OR RESOLUTION. WE ARE JUST TOLD TO WAIT. DM ME IF YOU WANT MORE DETAILS
STAYED TUNED WE WILL NOT GO AWAY AND WILL MAKE SURE WE TELL AS MANY PEOPLE AS WE CAN STARTING WITH POSTING ON MY COMPANIES (WHO EMPLOYS OVER 360K PEOPLE) CHAT SITE WARNING THEM TOO!!

We liked their mugs which is why we ordered some for Christmas gifts but the packaging does not label what's in the box so if you order multiple you'll just have to guess what's inside. Accidentally gifted a mug meant for my toddler, reached out to customer service, they said too bad.

Ordered 48 items on November 24th. It’s December 18th today. I have emailed brumate several times and today they finally responded that partial order will ship today but 16 of the items won’t ship out until sometime next month. So much for me getting these Christmas gifts to my customers in a timely manner. My recommendation is to never buy brumate products again.

Paid $54 Australian for a travel mug. The plastic part that holds the straw failed after less than 3 months. I contacted them requesting a new lid part since they brag about their "lifetime warranty" on the website. Their response? Their "lifetime warranty" is only good for 60 days and they want me to buy a replacement part. No thanks! This is the worst product quality and warranty I have ever seen.

No way to talk to someone to ask about my can cooler. It has a part included that I cannot find on their website or Youtube and don't know how to use it. A simple 3 minute phone call would've helped but there isn't even a live person to chat with. I'm sick of companies that want our business and money, but don't feel the relationship is reciprocal. I cannot conceive of taking money and not explaining something. That's more like a money donation than a legitimate business. Super frustrated.

Please be advised against selecting BrüMate's Green Shipping Protection, as it has proven ineffective in safeguarding against company errors.

I recently ordered two highly sought-after glitter charcoal tumblers, and a shipping error occurred due to an internal company issue. I have since been informed that these items are out of stock and that I must choose an alternative. 🙄🙄

You know the company is a great company to work with when you have an issue most of the time the product is a good product. However the lids are garbage. I have 2 40 Oz cups and each one of them. The lid breaks where you hook the straw in. They need to do something better with that. It's a piece of garbage and then when you go to buy a new lid they want $15. Sorry $14.95 plus $10 in shipping and Hannah. So the lid is actually $24.95 for something. This should not have broke the first place. Now I realize my cup is 6 months old. I realize that it's made out of plastic on the lid, but good night people come on. Let's get something fixed and make it right

I have bought Brumate for years, I even caught one on fire by accident and it still keeps my drinks cold. I have 12 cups none of my cups has ever leaked not one of them. They keep the drinks cold and hot. I’ve dropped some of them multiple times and while some has dented it still doesn’t leak. These cups are FREAKING amazing. Customer service is their only downfall, it’s entirely email. There is no way to speak to a real person. But they did replace my lid immediately.

They advertise their products as leakproof. All products I have from them leaks badly. I tried to work things out with their customer service directly before posting my honest review. The last email I got from them literally says that some leaks are to be expected. How can they advertise 100% leakproof then tell me some leaks are to be expected?! I wish I could give zero stars.

Probably worst company with worst customer service out there. It sucks because they do make high quality Mugs that I did order before until paint started to chip away. I did leave a review and they reached out to me and sent me new one despite being way out of warranty which was cool as beans.

Customer service: It's horrible. Their response time is way off and way too long and they will send you survey after without fixing my problems asking to give them how they did which is a joke!

I reached out to Brumate after ordering new Mug and asked them to remove signature requirements and they shipped it anyway and said they are sorry that they got back to me so late. It's telling me that customer service isn't very active to me.

Despite having this issue.. I did order new Mug. Brumate, please do better job at customer service... this is only way to lose tons of customers.

Horrible customer service. Seriously some of the worst I’ve ever come in contact with. It’s impossible to get a hold of an actual human. Everything is a bit/AI response. I bought two expensive children’s cups and they were leaking/broken within two months. Trash cups. They say things like “5 year warranty” with absolutely no intention of actually upholding any kind of warranty.

Brumate processing of their products take so long. I ordered my products on August 22, 2025 and paid about $30 to expedite it. it was not shipped until September 8, 2025. They created a shipping label on September 5 but didn’t provide the package to UPS until September 8, 3 days later considering it took them 17 days to ship the item. Tracking states my order will be delivered by September 10, hopefully there’s no shipping delays. But how does a company take 20 days to get a product to their customers. Horrible shipping and processing times. Don’t pay to expedite your order, the company doesn’t care about expediting your order. I also emailed them about my issue and request status, their response says to wait for an email from them when my products are shipped. Horrible customer service too.

placed order over 3 weeks ago paid for 3 to 5 day shipping nothign has shipped they will not respond to email which is the ONLY way you can even talk to anyone. Took money wont refund it wont even respond to emails after the 2md week of excuses and saying they are not responsible for 3 to 5 days shipping time no were on their site does it say takes 3 to 5 weeks to ship your order and maybe not even than. DONT WAIST YOUR MONEY