I was just picking up product at your East Broadway location and there was a flutter of activity at the front reception. Everyone was sooooo friendly and pleasant and helpful. It was a 5 star experien... Voir plus
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Always such an outstanding experience. Tyana is such a wizard with hair cut and colour. We always have a few good giggles about everything and nothing! Her assistant, Kim, gives the best shampoos,... Voir plus
Was supposed to take a few days to deliver. It ended up being few weeks, and having to call several times to try understand what was happening.
Navigating your web store was a very pleasant experience. I was also happy to find the product I was seeking, as it has proven rather difficult to locate. I appreciate that you kept me informed thro... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
BRUSH is dedicated to providing our clients with an exceptional experience, creating the latest hair techniques, and curating the Industry’s best products. We serve our clients with trusted brands and product recommendations, in salon and online. With a passion for our craft, a focus and commitment to the highest quality, and sustainability to benefit the planet, we generate client confidence and trust in everything we do.
Coordonnées de contact
595 East Broadway, V5T 1X4, Vancouver, Canada
- 6045591737
- bookings@brushsalon.ca
- brushsalon.ca
4,0
Bien
122 avis
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A répondu à 22 % de ses avis négatifs
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Fast shipping and never made a mistake…
Fast shipping and never made a mistake on my order !
28 août 2024
Website is easy to navigate through…
Website is easy to navigate through Lots of products To choose from. They have a great reward program. Shipping is relatively fast.
28 août 2024
Priority Shipping Fee, Still Took Four Days…
I paid for priority shipping ($23 on one item), which is presented as arriving in one business day. I ordered on a Sunday and received it on Thursday. The item wasn’t shipped until Tuesday evening- after the cutoff time- so the shipping alone was two days, on top of the two days to prepare for shipping. I guess I made the mistake of thinking they would prioritize sending the package out, as well, when someone upgrades the shipping to the fastest means. I do not believe express would have been any difference in arrival time. The shipping distance was Vancouver to Kelowna.
20 août 2024
Réponse de Brush Salon
Hello Shanna,
Thank you for sharing your feedback, and we are truly sorry to hear that your package didn’t arrive within the expected timeframe. We completely understand how disappointing that must have been, especially after opting for priority shipping.
We do our best to ship out orders as quickly as possible, typically within 24 hours, so we understand your frustration that it took longer in this instance. We’d be more than happy to refund the shipping cost you paid, as this experience didn’t meet the level of service we strive for.
Thank you again for bringing this to our attention, and if there’s anything else we can assist with, please don’t hesitate to reach out to me directly at admin@brushsalon.ca. We appreciate your support of our small, family-operated business.
Best regards,
Michael
Always buy my product online from them…
Always buy my product online from them and it’s super easy to pick up and the prices are good
7 août 2024
I ordered their products online and it…
I ordered their products online and it was delivered promptly; packed well and I also received free samples in my box! Thank you!
6 août 2024
Always perfect
Second order from Brush Salon and everytime it was perfect. Very good prices and a wide selection of products. Thank you and looking forward to purchase from again.
3 juillet 2024
Online ordering
I have ordered product from the website for a couple years now and it is always a good experience. My orders always arrive super quick. Never had an issue. Would recommend!
6 juin 2024
Sara and Paige are a dynamo duo and I…
Sara and Paige are a dynamo duo and I feel like Beyoncé when I’m in their chair!
24 mai 2024
I love Brush!
Brush has been amazing. Inclusive setting and all staff are extremely friendly. JI is amazing. She listens to what you are looking for and provides insight and feedback to help get the look you want.
Products at Brush are great and pricing is reasonable
29 mai 2024
Awesome staff
Awesome staff, product and service.
Definitely the place to go for all your hair needs.
27 mai 2024
Travel size products
Travel size products are perfect for my needs. She-bang is an amazing product for my fine hair.
3 mai 2024
Excellent service!
3 mai 2024
Love getting my haircare at Brush
Love getting my haircare at Brush, great website and selection. love the experience!
2 mai 2024
Calvyn and his team are amazing
Calvyn and his team are amazing. I fully trust him with my hair and wouldn’t go anywhere else.
17 avril 2024
Easy to find products on website
Easy to find products on website, processing efficient and delivery tracking kept me informed.
28 mars 2024
Love using Brush for my hair needs
Love using Brush for my hair needs. They have great prices and Heather always helps me find the perfect product for me. I get to use points towards the cost and free shipping over $150!
19 mars 2024
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