Business Avis 

They are lying to people about stop sell order on FTTC ofcom should really be addressing this as they are misleading people into very expensive bt net leased line deals and costing them hundreds of pounds every month over simply upgrading for free to fttp connections it's shocking.

They are like vampires, do not invite them in!

Here we go again with bt business rather than return my call from last invoice bt cut my phone off with out telling me being a restaurant we need phone for bookings
I try live chat only to be told it closes at 6 after going through the motions isn’t hard to understand people going else where with this service totally disgusting behaviour
Cloud voice is crap service just like rest of bt business

Do not deal with this company they are terrible. I just needed an extra phone for my BT cloud voice system but they tried to change the name on my account and I was left waiting 3 months for the extra prone. They are just not interested once they have made a sale did not return calls or emails.

Not BT only a franchise. Once they get your signature they completely disappear. Complained about their salesman and Manager called me who was the last sales person who ghosted us 3 years earlier and left us with a contract and no support. Ofcom should be monitoring these companies as people are misled into believing they are actually BT.

Our experience with BT Local Business Lincoln has been a constant chain of errors and mistakes.

They do not understand the product they are selling, they don't understand the systems they are using to sell their product and they don't communicate.

Promise after promise, but a complete and total failure to deliver. I have been using them for some time now, i will not sign another thing.

Incompetent, lacking knowledge and ability - and that's practically everyone there i have had the misfortune of dealing with.

They are only interested in to sign you up a new contract, not care about service, after many days chasing , it ended up for me paying extra for switching my old telephone number to their BT cloud voice service.

BT really need to do something about allowing this bunch of clowns to go under their banner (BT Local Business Lincoln).
7 months of complete incompetence in every area:
- Mis-sold products
- Incorrectly delivered products (twice!)
- Bodged installation
- Incorrect billing
- Absolutely Zero customer service
- Senior management don't return calls or deal with complaints
Wish I'd not made the schoolboy mistake of not checking Google reviews before committing to them as its obvious many others have suffered the same fate as me previously.
Forewarned is forearmed - Don't waste your time/money, you will regret it.

Wait 5 mins for each chat response. I was busy for 3 mins and they sign off.

Absolutely awful company who fill you full of false promises and, once they get your signature, are VERY difficult to get any further with. BT Local Business, Lancs, Cumbria and Calderdale, is the trading name of SME Digital Solutions Limited, and they hard sell BT products, tempting you with reasonable prices. Check very carefully if they tell you that any existing lease will be settled - because, in our experience, that statement was a complete fabrication of the truth.

Untrustworthy rogues is too polite a description.

Like others here, I wish I'd read the reviews before signing as I was convinced they were part of BT.

im been waiting for more then 1 month they put broadband no phone line they saying agent make a mistake to take a order if you call them put u on hold then cut u off

Being ghosted...
After going ahead with a broadband order, I realised I was still in term with my current supplier and advised my "account manager" at BT Local Business that this was the case and to cancel the order. After responding to me initially, he's now not responding, and I cannot get through in any way to him, or anyone else for that matter. BT have been singularly unhelpful. I've left messages and voicemails but with no response. Appalling for a 'communications' company.

I've refused the equipment that was attempted to be delivered, but cannot stop Openreach from calling in a week's time. I've no way to cancel online. When they turn up I'll show them the emails telling them I cancelled.

NEVER going back to BT. Now I know why I left them in the first place over 20 years ago

I regret to say that my experience with BT Local Business has been nothing short of a nightmare. I was lured in by promises of top-notch service and a seamless transition from my previous provider, but what I received was a far cry from what was advertised.

Firstly, the sales process was misleading. I was assured that the services offered by BT Local Business would match or exceed what I had with my previous provider, XLN. However, after placing my order in October last year, it took months for any progress to be made. And when the broadband was finally installed at my business location in Fairfield Locks, it was a series of letdowns. Install dates were repeatedly pushed back, causing significant disruptions to my work schedule. And when the installation did happen, it was shoddy at best, with old lines left in place despite being in a listed building within a conservation area.

To add insult to injury, the broadband service is unreliable, often failing to connect with the promised EE backup. The speeds are nowhere near what was promised during the sales pitch, fluctuating between nonexistent to barely usable. At my studio address on G5 Catherine Street East, I received notifications claiming work had been completed when no one had even shown up. And when an engineer finally did arrive, I was slapped with an unexpected bill for installation services that were never agreed upon.

But the disappointments don't end there. The phone service provided by BT Local Business is laughably basic, completely unsuitable for a business like mine. I was promised a streamlined transition and no extra costs compared to my previous provider, yet here I am, still paying XLN and BT Local Business simultaneously due to the abysmal service provided.

In conclusion, my experience with BT Local Business has been a complete and utter disaster. I would strongly advise anyone considering their services to look elsewhere. The misleading sales tactics, poor service, and utter lack of accountability make them a company to steer clear of at all costs.

Save yourself the headache and find a provider that actually delivers on their promises.

BT Business, I wish I read the Trustpilot reviews before signing up with Btlocalbusiness - (JTalk LTD).
DO NOT sign up with BT Local Business JTalk Ltd. Find an alternative Cloud supplier.
Not honest, no customer support. We are a small but thriving business however JTALK limited are completely unprofessional, promised our service set up, but since Nov 2023 no new system. I've raised a formal compliant with BT (not sure if that will do any good) Waste of time and dishonest Stay away. Look elsewhere.

‘BT local businesses’ is not BT, it is a crowd of parasites selling over priced BT products with extra long contacts.
Their sales pitch is full of lies, from losing your phone number, to losing all your services from the copper to fibre switch over. Avoid at all costs…

I've not used their services but they relentlessly try to sell me their services. Their usual ploy is to pretend they are calling from BT to get past the receptionist and only when pushed several times will they actually admit that they're from BT Local Business, not actually BT. I've asked them on several occasions to not contact me. It's reached the point now that they have annoyed me so much, I wouldn't use their services if they gave them to me for free. I'd rather give money to someone else to see BT Local Business fail. Despicable and dishonest hard sales tactics and won't take no for an answer.

very bad service from BT local business in Manchester. I have been forced to renew my contract with them for 24 months after i sold my business and they refused to stop the contract.I used the contract in my home.They called me in December asking me to renew the contract and I refused .I called them again in January and I confirmed i will stop my contract.They ignore the two calls and i had a chock when i saw my bill for whole Feb and send new bill for March.They are really cheaters .Please be careful from them.

It is hard to overstate how bad my experience of BT Business has been. Last year, my broadband went down and when the engineer fixed it, he changed my telephone number. BT claimed that this was not their responsibility. Last week, My broadband went down again, and this time they totally disconnected my phone line. The engineer who did this, said he would come back to rectify it, he did not. Another engineer came, but had been given the wrong number by BT Live Chat so he said he couldn't fix it, two minutes after he left, I received a text from BT saying "we have fixed your fault"! I have made a complaint, have asked for compensation, and have asked to cancel my contract but they just do not engage, or take responsibility for any of their incompetence. Avoid at all costs!!

Placed an order in May 23, survey carried out & CDD of 29th July, After umpteen calls and emails, decided to cancel as they could not confirm after 4 Months !! yes, end of November when they'd be able to deliver the service. Received a bill for GBP 2050. So no service delivered, 4 months late & still no confirmation. Guess what the muppets at ombudsmans ruled in favor of ? Yes BT LB. BTW ombudsman are financed by all the communications companies, includes BT, Openreach !! How can this be fair ?

Complete absurdity. They claim to offer everything, but customer service is nonexistent. As a business owner, I've faced extreme disrespect. Lisa in the office is a mockery, stating she doesn't have time for my request. It's appalling. My advice: steer clear of these unscrupulous individuals. Be aware business owners. Do not order anything without questioning and looking into fine details.

We have been messed up badly by BT Local Coventry.
My business was promised VOIP (cloud voice) and were told the whole process takes less then 45 minutes and our lines will be up and running after that.
The person who signed the order on 14th Dec 23, promised it to be installed before the Christmas break. He does not answer the email or phone call.
We are still waiting for the account manager to be assigned and do not know how long will this process take. Its already been more then 4 weeks.