BTS Cars Avis 

Great communication, even out of hours. Car was as described.

Brought my Tesla from BTS Cars, car is amazing! Customer service - fantastic! After-sales - brilliant! Second car I’ve purchased from BTS Cars and I’ve had no issues whatsoever! Thank you 😁

Would of given 5 but when my car was delivered to me it was driven all the way to Norwich not on a low loader

Emily was really helpful and professional. Made the process easy and quick!

Brought a car from BTS excellent condition. Emily looked after us. She was fantastic showed us the car we test drove it. Good customer service skills. Very friendly.

Brought my car from here, emily was amazing very friendly and polite with a great smile to welcome you with . Great at communication when the sale went through let me know when it was ready to pick up

We dealt with Emily, she is fairly new but was very helpful and pleasant to deal with

The people were polite, the site was clean and tidy.

Rob did exactly what he said he would. I am delighted with my car and he made the whole process easy. Including delivery from 150 miles away

Rob was absolutely great from start to finish made purchasing my Tesla ultra seamless thanks guys 5 stars

Emily at BTS Cars very professional. On the day of collection we had disagreement with finance company . Emily sorted it out for us . I will highly recommend BTS cars, got good collection of cars.

Russ made me feel really comfortable from our first conversation, informative and good be everything I needed to know and more.

Gave me the confidence to come to see and pick up the car from London!

The whole experience was seamless and I would highly recommend BTS Cars and Russ to anyone.

Russ is great guy, straight forward helpful and friendly. Purchased a car with extremely low mileage at price well below most other dealers listed in auto trader. Car was presented like new and was in reality however limited warranty was a concern but car was genuine and no problems on vehicle so as advertised.

Russ was brilliant. His 20 years experience showed, not pushy and let us just get on with it at our pace!

Car was well priced and is brilliant. Thank you.

After careful consideration I decided not to buy from this dealership and requested that they release the deposit of £99 which should be realesed within 48 hours. First they said it will take 3-5 days, which is really out of the Autotrader regulations. I waited and after that the wait was extended further to 10 days. I consider this to be unjust and unfair to a customer who would be searching and trying to purchase a vehicle and needing all their resources to hand. Also the customer would have paid the deposit based on the based on the 48 hour deposit return as stipulated and this company is going against the same when they refuse to pay back to the customer in this way. This should really be further investigated to avoid further inconvenience to customers

Bought the car back in January from BTS due to the promise of through vehicle checks and quality assurance , with the agreement of a new 12 month MOT before sale. Unfortunately it was clear that there wasn’t many checks performed to the vehicle as it came with severally cracked and dangerous old rear tyres (according to a trusted garage) and damaged tyre valves which all needed replacing. This should of been flagged 1) when they supposedly removed all wheels during their checks (they couldn’t of as they didn’t have the locking wheel nut) 2) during the new mot, which questions the quality of their provider. When the issue raised and I eventually managed to contact the after sales manager who was very tricky to contact, I was condescendingly told I was wrong but it was agreed that I would eventually come to the workshop so they could have a look. Upon arriving and waiting over an hour for my vehicle to be seen, the after sales manager tried to tell me they were new tyres and wasn’t that polite (the front tyres were 3 years old on around 3mm of tread and the rear tyres were over 6 years old with severe cracking, so bad that a different independent garage warned me they were extremely dangerous to drive on). However it was agreed that they would as a gesture of ‘goodwill’ change the rear tyres. I ended up spending between 9am and 4pm at the workshop having the rear tyres replaced and the valves on the wheels changed with them taking a few hours to eventually call out a specialist to remove the locking wheel nuts, and with the mechanics all telling me different stories (one assured me all wheels were removed because he remembered seeing them being removed himself, and another said they never had the locking wheel nut which meant they never removed the wheels). I must say however the mechanic who I dealt with for the majority of the day was amazing, explaining everything to me and was genuinely a lovely guy. I appreciate that other review on trust pilot rate this dealership very highly (a reason why I bought my car from here), so hopefully I am an anomaly, but if you buy from this company make sure you ask enough questions and check the vehicle thorough yourself.

It was a pleasure to buy a car from BTS. No sales pitch or pressure. Make sure you call before you go because the showroom is like a new car showroom but not all the cars are stored there.

Would highly recommend, Russell was very polite and relaxed answering any questions and the car was perfect, offered a test drive and felt no pressure throughout, will definitely recommend to everyone and will use again in the future!