TO WHOM IT MAY CONCERN I'm trying to reach someone in a managerial position to complain about the appalling poor service at this store. There are several complaints in the reviews and I see that th... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Builders - don't give numbers for branches - the people t the call center know ZERO about what happens at branch level - and NEVER call you back like promised - you guys really suck 27 Apr 2026 A... Voir plus
L'entreprise a répondu
Builders Rivonis - Shocking service buying kitchen cupboards! Besides having to go in 3 times to eventually find an assistant at the kitchen section. We were told installation would be R695 per un... Voir plus
L'entreprise a répondu
Grace Vycor eNV-S For some reason this seems to be the hardest product to locate - Builders Warehouse had what we needed and it was delivered even faster than they promised! I want to say, in the... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Builders Warehouse Chicago is a U.S.-based, online-only supplier of roofing, siding, sheet metal, and related exterior building materials. We are not affiliated with other “Builders Warehouse” companies or non-U.S. retail chains, and do not operate retail locations.
Coordonnées de contact
3465 North Kimball Avenue, 60618, Chicago, Etats-Unis
- 1-800-509-0414
- support@builderswarehouse.com
- builderswarehouse.com
2,1
Bas
44 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Unsafe Premises! Worst customer service, Bad Products
Worst customer service , products that don’t work, unsafe premises. Avoid specifically Builder’s Warehouse Rivonia. They’ve sold me gas canisters that do not work and I’ve had to go back several times to complain. When you arrive at the contractors site some of the service guys all flock around your car. Unfortunately today I went in to complain about a gas canister again and this time I ended up forgetting to lock my car. According to the footage that Jacques (Management) viewed a men opened my car and stole my bag. He refused to show me the footage because of Pop act (whatever?!). Anyway , how did the thieves know that my car was unlocked - most probably because they work with the men who work just outside the shop on the Builders warehouse premises. As soon as you park they flock around your car under the pretence of helping and try and distract you then signal to the men who have a getaway car close by. Don’t go there! I regret my fuel that I used to drive there to complain about a malfunctioning canister and then losing my entire handbag to thugs. Management doesn’t care - how do I even know that’s what really happened if they didn’t show me the video. Horrible place, horrible products, horrible security. I will never set my foot there again! It just ended in tears for me… Someone saw something but they were working together!!!
3 août 2022
Avis spontané
Réponse de Builders Warehouse Chicago
Hi Portia,
Thank you for your feedback.
This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We do not operate retail stores or locations such as the one you described.
There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team:
https://www.trustpilot.com/review/www.builders.co.za
They took my money
I paid $226 for one day shipping on a $132 order on Aug. 28 and it’s now Sept. 9. I’ve called them and emailed them multiple times and they aren’t responding to me. I have no way of knowing what’s going on so I’m left to assume this company is a scam and took my money. This order is for building materials that I needed for a job.
10 septembre 2020
Avis spontané
Réponse de Builders Warehouse Chicago
Hi Jeremy,
Thank you for your feedback, and I’m sorry for the experience you had at the time.
We’ve reviewed this order and can confirm that a full refund, including shipping, was issued on September 28, 2020. We understand how frustrating the delay and lack of communication must have been, especially when you needed the materials for a job.
If you have any questions or need anything further, please feel free to reach out to us at support@builderswarehouse.com.
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