Extremely disappointing experience
Extremely disappointing experience – order not received and tracking concerns
I purchased and paid for a 4m x 6m carport from Build Excess.
Before I made payment, communication was good. My calls and questions were answered promptly. Unfortunately, my experience changed significantly after I completed checkout and paid for the order.
I repeatedly requested proper freight tracking information. I was eventually provided with a tracking/reference number, but I was not initially given the courier details needed to independently track the shipment.
I have tried calling repeatedly over approximately a week and have sent multiple emails requesting information about the location and status of my order.
I subsequently contacted Allied Express myself regarding the tracking information I had been provided. Based on the response I received from Allied Express, I became seriously concerned about whether my order had actually been presented to the carrier for delivery.
I have paid for the carport and, at the time of writing this review, I have not received my goods.
I also searched for an Australian Business Number (ABN) registered under the name “Build Excess” and was unable to locate one under that business name. I would encourage prospective customers to independently verify the business details before making a purchase.
My experience has left me extremely concerned, and based on what has happened with my order, I cannot recommend purchasing from Build Excess.
I am now requesting a full refund of the amount I paid.
I will update this review if my order is delivered, a full refund is provided, or the matter is otherwise resolved.