Thank you, Samuele, for taking the time to leave your feedback. We're genuinely sorry your experience didn't meet your expectations, and we'd like to offer some context for anyone reading.
The main renovation works were completed in approximately one month, followed by a further week dedicated to snagging and finishing — a timeframe within the normal range for a project of this type. Some of the delays were caused by material deliveries outside our control, which extended the overall schedule.
A successful renovation depends on close collaboration between the designer, the contractor, and the client. There were also periods when access to the property was restricted, outside our control, which affected the continuity of work on site. Alongside this, a few changes to materials and finishes were requested along the way, which we were glad to accommodate at no extra cost. We also went beyond the original scope at our own expense to achieve the best possible finish — replacing the vanity unit, redecorating the corridor, and carrying out the wall preparation required for a Level 4 finish, which the agreed painting specification did not include — and we stayed flexible in attending to snags whenever you asked.
We believe a good final standard was ultimately achieved, but we clearly didn't get the experience right for you, and that matters to us. We'll use your comments to keep improving both our communication and our delivery.
We remain happy to discuss this and resolve anything outstanding — please do get in touch directly.
Kind regards,
The Build Place Team
