Buildworld Avis 

Absolutely worst customer services. Purchased doors showing in stock and wasn’t, cancelled the order after many back and forth messages asking to send other doors and refund out of stock door. Still waiting for my money back, will contact Citizens Advise if money isn’t back in my account Friday morning

Misleading delivery time information on the website, difficult to get hold of the support team over the phone, it was first time ever I ordered from a company with 2 star review on google and I regret it, no idea if I will ever get the doors and when it will be. Have been waiting two weeks now, they don't know when it will be delivered, had to cancel builder, it suppose to be 3-5 days.

I rang monday to cancel an order ,received an email saying they would pass the cancellation over to be processed for refund ,rang thursday and they still havmt begun to start the process of the refund ,wish I had read some of the reviews before I chose this company

I had trouble ordering online so had to phone. Staff were friendly, helpful and professional.
The item was delivered quickly, well packaged and very good quality.

Delivered on time.

Purchased some solid oak divider doors for my lounge they arrived quick and was top quality and the price was amazing highly recommended

This is definitely a company that I am not satisfied with at all, the doors that I ordered on December 1st reached me on February 11th thanks to my printing. And now I see that one of the doors sent is very different from the door I ordered, how can a person be satisfied in this situation?

I was assisted by a Huz, and he answered all my queries regarding the window. Very well expereinced guy. 5 Stars.

We were never given any updates about our order, no tracking information. After chasing numerous times we were given a delivery date, that date came and went, no ordered arrived, another 4 calls and each time the delivery date was pushed back with no explanation.

If you actually need the items you are ordering I would strongly recommend you avoid Build World as your order is going to be late if it arrives at all.

The doors look good quality at a good price combined with excellent delivery. Shipping was a bit high, but was fast delivered fast.

I was looking for white glazed internal doors and Buildworld had a number of options and I saw what I was looking for at a good price.
Ordering on their website was simple
They kept me updated with the order and their nominated carrier advised me the approximate delivery time the day before and on the morning of the delivery.
Very pleased with the doors. They are of good quality and surprisingly heavy. Hang with three hinges!
I would definitely use Buildworld again.
RTM, Warrington

From ordering to delivery had a fantastic service, was kept updated with order,deliver and given a call on the day with a time the driver would arrive.
Well done, fantastic service all around plus amazing price.

Great product and delivered quickly. No issues

Doors are two different colours and they do not care. Customer service is appalling. Do not use this company, I will never again

Very disappointed to firstly be misled stating they had a specific door in stock, once paid the next day I received a message to say it will be in stock in approximately 6 days and will arrange shipping once they have it. This cost me money and time having planned a job around their stated availability. A week on I am still awaiting a refund yet onf3 again receive contradicting info daily. 6th Dec refund processed. 7th Dec not yet professed. 8th Dec was processed on 6th , 9th Dec was processed today.

Make your minds up

Ordered 6 doors, 1 was damaged on delivery.
Called to explain and they said they would send a replacement and collect the damaged door, great.
Unfortunately our lads didn't realise and put the damaged door in the wood skip, so we couldn't return it when the new door was delivered.
We fully expected to be charged for the replacement, we had no issue with that - but what we received was an abrupt email saying that they were out of pocket and that we owed them for the cost of the replacement... totally agree. However on the same email they said if we didn't pay within 10 days they would seek a Count Court Judgment (CCJ). But never gave a payment reference or details of how to pay? So to be clear, they were threatening CCJ action BEFORE giving us payment details for the amount they wanted to charge us. Very aggressive, totally unacceptable, especially as we'd never once said we weren't going to pay - but to be fair a CCJ wouldn't have been granted anyway.
3 days later we received an email with the order reference and PAYMENT DETAILS - so guess what? we paid them!!
Lesson is, they threaten CCJ action at the drop of a hat, even before they give an opportunity to pay!!
So be careful, they like to try and intimidate customers!
We order around 20 solid oak doors per week, business they could have had - their loss!!

Ordered 6 doors on August 5th. At no point did the website say 'Due to X weeks' or during the ordering process give an indication of a delay / delivery timescale. Based on this, I made the incorrect assumption that they were in stock and ready to be delivered.

Once ordered, I received notification that bar damage if I wanted to return the doors, I would have to pay 40% of the price paid. On top of this, 2 weeks later I have no information on when I can expect these doors. Complete lack of communication bar 'expected mid-august' when asked the day after I placed the order. Since then no updates or communication.

If you want to order something but have no idea of when you will expect them, please use Buildworld. If however, you would like to know when you can expect your items and have some customer service, do not use this company !!

If I could give 0 stars I would!! your company is a scam! I demand an IMMEDIATE refund, Money for an item that doesn't exist was taken from my account IMMEDIATELY! I ordered doors from the website, first after a phone call I made, I heard from customer service that I can expect delivery to LONDON, in 4 months!!!! 4 months!!!! SCAMMERS!!!

The internal door arrived in perfect condition but due to my inaccurate measurements did not fit ! ... Seerat was extremely understanding and arranged for the courier collection. Very much appreciated.