I was looking for white glazed internal doors and Buildworld had a number of options and I saw what I was looking for at a good price. Ordering on their website was simple They kept me updated w... Voir plus
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I was disappointed at first, because the doors I had chosen were not in stock. I should have been told at the order time. I called and made another choice, paid the extra and all went well from thereo... Voir plus
Stock charges in return is really scam. Was not informed at time of purchase. Also if you recive defective item and try to replace or cancle order they take ages to solve issue. No call b... Voir plus
House was undergoing extensive renovation, knew I wanted all internal doors replacing but hadn't decided on what. Buildworld had a special order purchase at an unbeatable price, I liked what I saw & d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériaux de construction
- aussi dans
- Fournisseur de portes
- Grossiste en outils
- Magasin de bois
- Magasin de matériel de plomberie
- Magasin de matériel pour l'entretien des toitures
À propos de Buildworld
Écrit par l'entreprise
At Buildworld, we are dedicated to providing high-quality building materials, doors, and windows to help our customers bring their projects to life. Whether you're a professional contractor, DIY enthusiast, or homeowner, we have everything you need to complete your project efficiently and effectively.
With years of experience in the building supplies industry, we pride ourselves on offering an extensive range of products, from eco-friendly materials to premium finishes, designed to meet the diverse needs of our customers. We specialize in doors and windows, ensuring top-notch energy efficiency, durability, and style for every space.
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Coordonnées de contact
Royaume-Uni
- buildworld.co.uk
JB Kind Doors
4,1
Bien
624 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 24 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Buildworld
Hi,
Thank you so much for taking the time to leave a review!
We’re thrilled to hear that you had a positive experience with our service and that everything was delivered quickly and as described.
We truly appreciate your business and hope to have the pleasure of serving you again in the future.
Kind Regards,
Buildworld Team
Ordered 2 doors wrong doors turned up…
Ordered 2 doors wrong doors turned up they won’t change them said I ordered the wrong doors and want to charge 40% of the price to take them back plus the return costs. I didn’t order the wrong doors. Would never use this company again
26 septembre 2023
Avis spontané
Super efficient+ Delivery
Excellent product + fast delivery, pleasure to deal with and now looks amazing fitted.
19 septembre 2023
Réponse de Buildworld
Hi,
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our product and delivery service.
We always aim to provide a seamless and enjoyable shopping experience for our customers. We're glad to hear that the product looks amazing fitted, and we hope it brings you joy for years to come.
Thank you for choosing us!
Kind Regards,
Buildworld Team
Réponse de Buildworld
Hi,
Thank you for taking the time to leave a review!
We're thrilled to hear that you had a great experience with our product and service. Our team takes pride in providing excellent customer service, and it's always a joy to hear that our efforts are appreciated.
We're glad that the delivery guy was able to make your experience even better. Thank you for choosing us, and we hope to serve you again in the future!
Kind Regards,
Buildworld Team
Buildworld had the exact product I…
Buildworld had the exact product I required and at reasonable price. Once ordered it arrived in good time. All in a good and simple transaction
13 septembre 2023
Réponse de Buildworld
Hi,
Thank you so much for sharing your positive experience with us!
We're thrilled to hear that you found exactly what you needed at a reasonable price. Our team works hard to offer competitive pricing while maintaining high-quality products. We're also glad to hear that your order arrived on time and that the transaction was simple.
Thank you for choosing us, and we hope to have the opportunity to serve you again in the future!
Kind Regards,
Buildworld Team
Can used as football?
The can of preservative arrived extremely dented. It is not leaking yet but I suspect that I may have to decant it to another container if it starts to rust at the bends.
The courier did not knock on my door when they arrived. I did not have TV or radio on so would have heard knock. Obviously did not use door bell either.
Product was what I wanted and slightly cheaper.
3 septembre 2023
Réponse de Buildworld
Hi,
Dear valued customer, we are truly sorry to hear about the condition in which your product was delivered. We understand how frustrating it can be. We assure you that we take all necessary measures to ensure that our products are delivered to our customers in perfect condition. We will be sure to address this with our courier service to ensure that this does not happen again.
We are glad to hear that the product you received was what you wanted and that it was slightly cheaper. We always strive to offer our customers competitive prices without compromising on quality. We hope that you will continue to shop with us and that we can continue to provide you with the products and services you deserve.
Thank you for your honest feedback and please do not hesitate to contact us if you have any further concerns or questions. We are always here to help you in any way we can.
Kind Regards,
Buildworld Team
Good service and response to enquiries
Good service and response to enquiries. The only issue perhaps the website being vague on where the goods were. Admittedly it was a very small order. Very helpful on the phone.
30 août 2023
Réponse de Buildworld
Hi,
Thank you for your positive review and for taking the time to provide feedback on our service and response to enquiries. We are glad to hear that we were able to assist you effectively.
However, we apologize for any inconvenience caused by the issue you encountered with our website. Our team is working diligently to resolve any technical difficulties and improve the user experience.
We appreciate your business and look forward to serving you again in the future.
Kind Regards,
Buildworld Team
Réponse de Buildworld
Hi,
Thank you so much for your kind words!
We are glad to hear that you had a great experience with our service and that your delivery arrived quickly.
It was our pleasure to assist you and we hope to continue providing excellent service in the future.
Kind Regards,
Buildworld Team
Arrived promptly and delivery driver…
Arrived promptly and delivery driver was very helpful
20 août 2023
Réponse de Buildworld
Hi,
Thank you so much for your positive review! We're thrilled to hear that you received your delivery on time and that your delivery agent was exceptional.
We'll be sure to pass along your kind words to our delivery team, and we look forward to serving you again in the future. Thanks again for choosing our service!
Kind Regards,
Buildworld Team
Réponse de Buildworld
Hi,
Thank you so much for the positive review! We're thrilled to hear that you're happy with your purchase and that it's meeting your needs. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always here to help!
Kind Regards,
Buildworld Team
Réponse de Buildworld
Hi,
Thank you so much for taking the time to leave a review! We're thrilled to hear you had a positive experience with your order. If you need anything else, don't hesitate to reach out.
Kind Regards
Buildworld Team
Ordered 3 Pine glazed doors
Ordered 3 Pine glazed doors. Service was excellent delivered within a couple of days
25 juillet 2023
Réponse de Buildworld
Hi,
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Kind Regards
Buildworld Team
Happy customer
I was very happy with the door which matched the description and arrived on time
25 juillet 2023
Réponse de Buildworld
Hi,
We’re really grateful and appreciate you taking the time to share your rating with us.
Kind Regards
Buildworld Team
Wrong order no response
Ordered some rubber gorilla buckets ie pails but received tubs instead. Waited 8 days to receive this incorrect order and have written email to the company explaining the situation asking for a refund but have yet to get a response to it. Four days ago I sent the email. Not exactly a prompt response. Just an update that it's now been nearly three weeks and I still have no response. Will write one more email to the company but don't think I will be making 8 phone calls like some of the other reviewers. Don't need the hassle just don't give this company the time of day.
4 mai 2023
Avis spontané
Order 2 internal bi-fold doors
Order 2 internal bi-fold doors. They arrived a day later than planned. Both arrived damaged but the 1 we have used as didn’t notice til after. The other I contacted buildworld to say and a week later I am still negotiating how to get a refund or replacement! Worse company every.
21 avril 2023
Avis spontané
Shocking service…
I Placed an order for some decorative mouldings. Never heard anything back on this after a few passed so I called them as to when they were going to deliver. Spoke to a lady who said they were waiting for items to come back into stock but now had the items and would ship in next 2 days. Heard nothing again for two days, so called again. This time spoke to some called Asad who said they did not have any stock and have cancelled the order ! Now I’ve received two emails saying they will refund but guess what , still no refund! I will now go through the credit card company and raise a dispute. It’s truly shocking how businesses these days deal with customers and then expect to do well. Honestly if you’re reading this review and thinking of dealing with this company, all I can tell you is save yourself the bother! Their service really is appalling!
20 décembre 2022
Avis spontané
Avoid this company
Avoid this company. I'm 250£ out of pocket with a door that is not fit for purpose wrongly described on their website. After ten's of emails they didn't manage to sort a collection in a month!.... Probably the refound will never happen.... So...No No No No!
8 décembre 2022
Avis spontané
Worst company ever
Worst company ever , don't use ,ordered oak doors with rebate latch ,got the doors fine ,but no eebatch latch ,after telling them constantly, they sent out twice just the keeps ,asked for a refund as I had to go and get one myself so the doors could be fitted ,but would not give a refund
Stay away from them
5 octobre 2022
Avis spontané
Don’t leave items in your basket…
I bought 5 rubber tyre buckets 4 years ago for around £6 each. Sceptical but proven wrong. I used them everyday and the first one packed up after 4 years work. I called the company to praise them and ask if the buckets were the same, they didn’t know so I held off ordering. A couple of days later, 2 buckets arrive and they are different, nothing like before, no paperwork & in a shoddy box. I was impressed as I thought it was a gift.
Going through old emails, I find that they were not a gift and they had taken £26 from my card. Not impressed. I will not take further action but I certainly won’t use them again.
1 novembre 2022
Réponse de Buildworld
Hi Stuart,
Sorry to hear your experience was less than 5-stars. We strive incredibly hard here to make every customer experience enjoyable, we are sorry we’ve not been able to meet your expectations this time.
We can see you had paid and placed the order with us on the 5th of September 2022, and we delivered the item by the 9th of September 2022, as you are saying we took the money from your card without your consent; we are known for our great product/service it came as a surprise, and we would like to hear more regarding this issue.
If you’re open to discussing your experience further, please call/email us at 0116 212 3456/support@buildworld.co.uk - Alisha
Possibly the worst company I have dealt with.
UPDATE: Took another 20 days of phone calls and emails to finally be refunded. No apology or reason why every call and email was dismissed.
Possibly the worst company I have dealt with.
Delivered damaged goods, after endless email and phone calls they agreed to collect for a refund.
Further emails and phone calls to get a collection day the item was took
Further emails and phone calls and still no refund. 45 days since my first request to return the item.
5 octobre 2022
Avis spontané
Réponse de Buildworld
Hi Richard,
First and foremost, please accept my heartfelt apologies for the unintended error and the subsequent inconvenience. Yes, we recognise that the collection was delayed, but this was beyond our control because it was intended to be collected directly from our supplier.
Our typical procedure is to process every refund within 24 hours, but it may take up to 3-5 days for your bank to release the monies to you. However, in this case, it has unfortunately slipped through, and I will ensure that your review is forwarded to the appropriate team to emphasize the points highlighted in your review.
I regret any inconvenience this has caused -Alisha
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