Bulb Avis 

Bulb are not to be trusted; I’ve had many an argument with them over the last 9 months about them constantly trying to charge much more than I use. I explicitly told them not to re-set up a DD I had cancelled & they went ahead & did it anyway, luckily I noticed in time & cancelled it. I pay off what I use each month and have never missed a bill yet they treat me as if I won’t pay my bills and send me constant text messages telling me I’ll be fined. Customer service is terrible, they said they’d set up payments so they’d just take what I owed but they didn’t. One staff member has also told me they’ll send someone to fix my smart meter, when I asked about progress I was asked to re-send in videos of it etc and that there was nothing wrong with my smart meter. Avoid this company at all costs, we will be looking for another supplier

Left myself and a vulnerable disabled child without electricity. We are still without it. It has been a week so far of attempting to fix this. I have been spoken to in the most vile manner I have ever heard from any customer service team. I have been shouted at, cut off etc. I cannot believe the way Bulb has treated me.

Was okish when the times were good. Secretly took a special reading the day after the price increase (obviously didn’t want to do it before). Ended up in huge debt which our family couldn’t afford. Contacted them constantly paying money we didn’t have, all our money now going to bulb yet they’ve now started hefty charges on top as we’re not paying back fast enough. Dirty predators. Sending lazy generic messages claiming the extra charges are as we’ve not been in touch. Despite us being in touch numerous times, increasing our payments, paying our mortgage money and food money to them. Disgusting lying predators

Had to email bulb as I have no electric as the meter isn’t excepting my top up
I emailed my name address and phone number but just got 2 mails back from bulb saying what’s your address
It’s now been 3 hours
They are closed as it’s bank holiday so I can’t even call them

Whilst a customer I contacted them to say my usage was far less than the increased DD they had imposed!! I subsequently closed the account and submitted updated meter readings because of a house move. However, they have continued to take the hugely increased monthly DD.
I contacted them to express my frustration but they came across as being completely disinterested. Very unhappy.
It seems that since they have gone into special measures their service has 'tanked'and no longer put customers first.

1 star was selected as it wasn't possible to selected anything lower. Chaotic billing patterns since we signed up over 2 years ago and the customer care that comes with them are also sub standard. The customer service operator told us that they do not calculate the bills themselves, this is left to an algorithm, hence the chaos.

Bulb are offering smart meters, but they don’t come with the in-home display screen!! What is the point? You can’t check your costs or your usage.. isn’t that the whole point.. they say that don’t have any..and don’t know when they will have any!! I was told it’s still better to get it even without the indoor display screen!! Just another shameful experience with bulb since they’ve gone into liquidation.

Well, after leaving a review at the disgusting service and that I have been waiting for a call from the manager since April 14th, I was promised a call.
Guess what, still waiting 😡😡😡😡
The only way I can add credit to the meter, is by using the stupidly long code.
We go away soon and my dad will be here. There is no way he will know how to do it, he's nearly 80.
My smart meter is definitely not smart.
I am so angry now and it takes a lot to wind me up.
I am now going to take the matter further. I have had enough.

Would leave 0 starts if I could.

Once I requested my account to be closed, bulb have gone ahead and charged me for 3 weeks worth of usage after the day I closed the account, I have email confirmation from the day I requested the account to be closed saying I won’t be charged for any further use and they have gone ahead and not only given me a bill for 3 weeks worth of usage after I moved out, but also gone and taken the money out of my account! Have sent so many emails only for them to completely ignore all the points I’ve made and evidence I’ve provided that they have charged me incorrectly. When I called up it took the person on the other line 30 mins to even find my account! They are useless and now I am £207 out of pocket and been writing them for weeks and they haven’t even tried to provide an explanation as to what happened much less given me my money back.
Absolutely unacceptable- avoid at all costs!

Reading 'About Bulb' at top of this page - what a joke!
Looks like we're stuck with this bunch of clowns - the comparison sites won't let you move.
Rates for suppliers like EDF are a lot lower, including the Daily Service Charge.
We're all paying for their mismanagement and disorganisation - what's the point of having a Regulator?

The worst customer service I have ever experienced n my life. Impossible to contact - incompetent call centre staff and inaccurate information. AVOID!

Absolutely disgusting company was paying £60 a month before smart meter always account in credit!! Put price up to £90 without nothing no message no nothing when my monthly spend was £70.70 so why the extra money? Now with a smart meter there predicting my monthly cost £350 a month when my spend this month has been £12.99? Serious questions here

I am expecting Panorama to do a programme one day soon about the practices happening over at Bulb prior to and still to this day since going into administration.
Their boss is still drawing his 250 k salary.
I don’t have an axe to grind, I am a reasonable person with experience of many companies in my life. Bulb has won the raspberry prize of the worst customer service - by a mile - I have ever experienced.
Not a single correspondence in the last 2+ years has made any sense, not a single one. I realise now they post copy-paste replies to everything, no matter how inappropriate so a conversation with Bulb is like a trip to the twilight zone.
We had an ombudsman rule in our favour, many many moons ago, they just ignored it and refused to pay out. They play dumb, as if their staff were all sixth form students doing their work experience. Whatever they post below in reply to this… do not believe it.
Bulb takes two to three months to reply to an email. Just let that sink in.
They have spent the last year intentionally and maliciously manipulating people’s bills to increase their company’s cash flow, using their customer base like an emergency bank.
Panorama will come knocking soon I’ve no doubt.
This review was removed at the request of Bulb. Why? I am already registered as an account holder with them, they know I am a customer, and my experiences all happened within the last 12 months as according the reviewer guidelines. It smacks of more dishonesty from this company. Is anything I said factually inaccurate? Why is all the power going to Bulb, for example how the Ombudsman is unable to enforce their decision against them? I am trying to redress the imbalance by leaving this review.

really bad and confusing accounting/payment system. duplicate direct debt, what a mess

I am corresponding to advise my dissatifaction with the service
> provided by your business while trying to place a simple order of a
> product previously ordered through your business. My first contact was
> a visit to your office on March 9/22 with the need to follow up on
> March 23/22 in the absense of a response. Again, this date, April 6/22
> it was necessary for me call your business for follow up details as I
> had not received the courtesy of a reply. In my last contact I got the
> impression your business appeared uninterested in my business as it
> was likely to small! In any case, it is my observation your business
> does not appear to have grasped the importance of delivering Quality
> Customer Service to its customers and consequently I will will not be
> an advocate, going forward, for your business. Hopefully you will
> change your culture and continue as a viable business

1.5 stars & about as dim as a 1.5 watt light bulb. The lights on but no one is in !!

Absolutely rubbish Company. Have been back billed twice, for same period, even though this is not legal. Statements are never right, when bills are queried one person says they have put it right, next week another person says no its still not right. One month bill is in credit of £800.00 next month in debit of £600.00 next month in credit again of £850.00 etc. Never missed a payment and always been in credit. Wanted to put direct debit up from £120. to £300. Per month dispite the increase and their own estimate saying £150. Would cover future use. Estimates of predicted use are always more than double actual use, even though I have lived in property for 15 years and been with Bulb for 8 years.
Absolutely stay clear of this company, deserve no stars

Worst customer service ever! You cannot get anything sorted.
Cannot submit a meter reading but they make you wait to get on the site only to be told they cannot take the readings and try again in 24hours! Couldn't even see my last statement! What a waste of space

Not good enough.

My daughter with 2 children has been left without gas (no hot water or heating) for 10 days now, supplier blaming the landlord, landlord blaming the supplier, so guess what neither of them do anything, SOMEBODY JUST HELP THEM FFS