Products are worth far less than charges for them. Customer service doesn’t help. They advertise as cancel anytime but do not allow you to cancel without an additional fee paid. I am replacing my cred... Voir plus
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Lisez les avis des autres
HORRIBLE customer service, weeks for a response then its just excuses why they take forever to respond to customer. 0/10 the shipping was ridiculous and took weeks to ship after order. No shipping in... Voir plus
Be careful, your subscription will auto renew at the end of the commitment period. So watch your account for money being drafted... because they will charge you every month for 3 years if you're not c... Voir plus
L'entreprise a répondu
Nothing but bad experience after bad experience with this company. Save yourself the stress. Do not sign up. Canceling for any reason is impossible. They just keep charging your card. Customer service... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Protect your baby with each box delivered to your door! You can feel confident that your new box each month is helping you celebrate pregnancy and protect your bump!
Coordonnées de contact
7719 North Pioneer Lane, 61615, Peoria, Etats-Unis
- 888-913-7879
- info@bumpboxes.com
- bumpboxes.com
1,3
Mauvais
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Absolutely horrible customer service
Absolutely horrible customer service. My account was charged twice. I never received the boxes. They would not refund my account.
10 février 2022
Avis spontané
Réponse de Bump Boxes
Hi Vanessa,
Thank you so much for taking time to write an honest review.
At this time we cannot offer you a refund. When you purchased your subscription you agreed to the terms and conditions of our service, this includes our refund policy. We do not offer refunds for subscription box purchases. Your February box has shipped, and we did go ahead and order a replacement for the missing January box for you!
I'm sorry your experience was frustrating! That's never what we aim for.
Thank you again,
Jessica from Bump Boxes
I wish I would not have bought this
At first, it was nice getting this box. I signed up for the 9 month option for $39.99 a month. Getting something in the mail is nice. After a few boxes came in, I felt like the products were not worth $40 to me. I have literally only used one product from each box. It's possible the other subscriptions are worth it?
Also, before subscribing, just know that they CHARGE $25 to cancel. My experience with communicating with this department has been terrible. They take days to email you back and then you get a different person each time you email them saying different things. As a customer I kindly wanted to cancel peacefully, but this experience alone makes me wish I never had the subscription in the first place. I find it crummy that they would charge EXPECTING MOMS to cancel a plan. I can afford it, but I'm frugal and $25 can buy so much for the baby.
To me, the products weren't worth it. Right now I am 5 months into using this box. The water bottle they sent was super flimsy. They also send teas which I do not drink tea. They sent a little board to put letters on, it was so cheaply made. I think they put maybe one nice thing in the box each time and then put super (overpriced) cheap things in the box. I'm just a realist. I buy nice things for myself all of the time and would not have bought these things for myself.
Suggestions for bump box:
1. Please just don't do a cancel fee. That is so dumb. I can cancel any of my subscriptions for free so I find it evil to do this to pregnant mothers.
2. Allow moms to have early access to choosing from several options for their box! I did a FabFitFun box at one point and you could choose what was in it before they shipped it. $40 is pricey to be getting random things you end up not using because you did not know what to expect from the box.
3. Get a phone number. If you are only going to have email as the main point of contact, either get better at that or have someone answering the phone.
31 janvier 2022
Avis spontané
Réponse de Bump Boxes
HI Breanna,
Thank you so much for taking time to write an honest review.
I am so bummed to hear that you did not enjoy your experience with Bump Boxes. Bump Boxes is a product discovery service. However, we understand that not every product will be a home run for every mom, and this is why we offer our 30 day Love My Bump Box Guarantee. Just let us know if there are items in your boxes that you won't use, and you can exchange those unopened items for store credit within 30 days of receipt. We will even provide you with a free return label, within the US.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled. This is stated on the front page of our website, and is standard with most committed subscription companies. We do offer our month to month subscription, which is not tied to any specific length, and does not include the many discounts, but can be cancelled at any time with no fee.
We understand that some customers would prefer to be in contact via phone, and we are working to add to our team, to ensure that avenue of communication is opened very soon. We just hate having you wait in long phone queues, so we do encourage you to email or chat, so we can get you taken care of much faster, in respect for your time. (We are parents too, and know your time is precious!)
Thank you again for your review, and for letting us be even a little part of your pregnancy.
-Cat from Bump Boxes
Horrible Company and FRAUDULENT
Horrible Company and FRAUDULENT. I emailed them 3 times to Cancel my subscription they finally responded after the 3rd email and up until I finally got a response they continued to bill me each month. I tried calling but there is only a recording you cannot speak to anyone via phone. When I finally got a response I had to pay a $25 cancellation fee. After paying the fee I saw additional attempts to my credit card for more charges. I had to contact my credit card company and authorities about this matter. I wish I would have never purchased a subscription with this company.
29 janvier 2022
Avis spontané
Réponse de Bump Boxes
Hi Natalie,
Thank you so much for reaching out with your honest review. I am so disheartened to hear that you had a bad experience. We have requested that you send us your contact information so that we can look into this, and find out what happened. We do respond to all emails and chats as quickly as possible, once they are sent to an agent. Most of our emails do have an automatic responder that asks for more information, so that our agents are able to get you fully taken care of in fewer emails, so we do ask that you respond to those, to ensure you get connected with an agent.
We understand that some customers would prefer to be in contact via phone, and we are working to add to our team, to ensure that avenue of communication is opened very soon. We just hate having you wait in long phone queues, so we do encourage you to email or chat, so we can get you taken care of much faster, in respect for your time. (We are parents too, and know your time is precious!)
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled. This is stated on the front page of our website, and is standard with most committed subscription companies. We do offer our month to month subscription, which is not tied to any specific length, and does not include the many discounts, but can be cancelled at any time with no fee.
However, once your cancellation fee was paid, you should not have seen any more attempts on your card, and we would like to get to the bottom of this, and make sure nothing was missed. If you would please reach back out with your account information, we would love to get you all taken care of.
Thank you again,
Cat from Bump Boxes.
Just a box full of junk fo 40.00
Just a box full of junk fo 40.00. You can spend your money better and get much more at the dollar store. They charge you 25.00 to cancel your subscription. Terrible customer service, no one to speak to. Only online in a chat
26 janvier 2022
Avis spontané
Réponse de Bump Boxes
Hi Geraldine,
Thank you so much for taking the time to post an honest review.
I am so bummed to hear that you had a bad experience, and did not enjoy your products. Bump Boxes is a product discovery service, so we do understand that we may not hit the mark for every mom every time. For this reason, we do offer a #LoveMyBumpBox Guarantee!!! :D You can exchange any items that you don't like, that are unopened, back to us for store store credit, within 30 days of receiving your box.
We understand that some customers would prefer to be in contact via phone, and we are working to add to our team, to ensure that avenue of communication is opened very soon. We just hate having you wait in long phone queues, so we do encourage you to email or chat, so we can get you taken care of much faster, in respect for your time. (We are parents too, and know your time is precious!)
When you started your 6, 9, or 12 month committed subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We appreciate that some may not want to fulfill their commitment, so we do have this option available for those who wish to leave their commitment early, as most committed subscriptions do.
Again, I want to thank you for taking the time to reach out with your review, and for letting us be even a small part of your pregnancy.
Thank you!
Cat from Bump Boxes
Horrible customer service
Horrible customer service. Very fraudulent company. Double charged for several months. Complaint with FTC, BBB and with my bank.
20 janvier 2022
Avis spontané
Réponse de Bump Boxes
Hello! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
If you haven't already, please email our #MomSquad at info@bumpboxes.com, and be sure to reply to any automatic response you may get, so that we can help right away!
There should never be duplicate charges within a single month, unless you have multiple subscriptions. We would love to get more information from you, so we can get to the bottom of this.
I hope we hear from you soon, so we can help!
-Cat at Bump Boxes
Terrible customer service
Terrible customer service. I literally had to beg to have my membership canceled.
6 janvier 2022
Avis spontané
Réponse de Bump Boxes
Hi! Thanks so much for taking the time to leave us your honest review. I'm so disappointed to hear that you've had a hard time reaching our #MomSquad. If you haven't already, please respond to the automatic response on your original ticket so we can get this assigned right away!
You can also reach us Monday through Thursday 9:15AM CST - 4:30PM CST and until 3:30PM CST on Fridays on our online chat.
We are real moms and dads too, and we're here to help!
-Sarah at Bump Boxes
PLEASE CANCEL
Can you guys please please please cancel my order? I am fine with paying a $25 fee. I just want my order to be cancelled. I did not realize there was a US to CA fee involved.
5 janvier 2022
Avis spontané
Réponse de Bump Boxes
Hi! Thanks so much for taking the time to leave us your honest review. We'd be more than happy to take care of this for you. If you haven't already, please send a ticket to info@bumpboxes.com and respond to the automatic response on your original ticket so we can get this assigned right away!
You can also reach us Monday through Thursday 9:15AM CST - 4:30PM CST and until 3:30PM CST on Fridays through our online chat.
We are real moms and dads too, and we're here to help!
-Sarah at Bump Boxes
This was the biggest waste of money
This was the biggest waste of money. I received a box with one pair of socks, tea, a headband and a crappy, cheaply made "lovey" (that felt disgusting, I would never want my child to have to touch it) for almost $50. WHAT A RIPOFF. If I went to the store and bought these items it would've cost me maybe $20. The problem is, I wouldn't have ever gone to the store to buy these items. What a bunch of crap.
5 janvier 2022
Avis spontané
Réponse de Bump Boxes
Thanks for your honest review, Laura! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
PURE JUNK!!!
I purchased the 9 month subscription. Cheap products, sometimes you don't receive the box until the next month so you can go without one for that month. multiple times I got same products and the 9th month the final box was very disappointing Pure JUNK! you would think at $40 a month for 9 Months the products would have been generous I wouldn't recommend to anyone go with another company!
2 janvier 2022
Avis spontané
Réponse de Bump Boxes
Thanks for your honest review, Lacey! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
Terrible experience with this site
Terrible experience with this site. They will steal your money, tell you your subscription is cancelled and then never respond and keep charging you, even after I had told them I experienced a mis carriage, they were rude and could care less.
28 décembre 2021
Avis spontané
Réponse de Bump Boxes
Hi Brianna, thank you for taking the time write your honest review. On behalf of the customer experience team, we are incredibly sorry for your loss. We take pregnancy loss and complications very seriously, and our first priority is to make sure you're taken care of quickly and appropriately.
I am so sorry for the experience you've had with our team. If you still need help with your account, please don't hesitate to please send a ticket to info@bumpboxes.com and respond to the automatic response on your original ticket so we can get this assigned right away!
Take care,
Sarah at Bump Boxes
Ordered bump boxes as a gift
Ordered bump boxes as a gift. They are not packaged well and products were all over the place. The bath salts were open and all over everything. Each box was a mess and I ordered 4. There’s not much in each box. Disappointed I’m giving as a gift.
21 décembre 2021
Avis spontané
Réponse de Bump Boxes
Hi Val S! Thanks so much for leaving your honest review! I am so bummed to hear how your products arrived, that definitely should not have happened! If you haven't already, please reach out to our #MomSquad at info@bumpboxes.com so we can help make this right for you!
We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Thanks again for your review, and we hope to hear from you soon so we can help!
-Sarah at Bump Boxes
I would not recommend getting involved with this company
I thought this would be a nice gift for my daughter who was having her first child. She has had the baby. I have been trying to cancel my subscription and it has been the hardest thing ever to do. There is no customer service, the number you call only have a recorded message. I WANT TO CANCEL MY SUBSCRIPTION
16 décembre 2021
Avis spontané
Réponse de Bump Boxes
Hi Zandra! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
If you haven't already, please email our #MomSquad at info@bumpboxes.com, and be sure to reply to any automatic response you may get, so that we can help right away!
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
I hope we hear from you soon, so we can help!
-Sarah at Bump Boxes
Terrible customer service, bad subscription, cheap products
Terrible customer service, misleading subscription service and cheap products. The boxes are not worth the price and they won't let you cancel.
Their website guarantees hassel-free cancellation, however that is a lie. They simply refuse to let you cancel and charge a fee which they hide in the TOS.
7 décembre 2021
Avis spontané
Réponse de Bump Boxes
Thanks for your honest review, MT! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled.
Please chat us or email our customer experience team at info@bumpboxes.com.
-Sarah at Bump Boxes
The boxes were nice but I only signed…
The boxes were nice but I only signed up for 1 year. It’s been 16 months and I’m still trying to get them to stop sending the boxes. I called, Emailed several times and even changed my credit card number yet they are still billing me. I have now notified my credit credit company.
Do not get involved with this company!!
Lori Jacobs
5 décembre 2021
Avis spontané
Réponse de Bump Boxes
Hi Lori! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
If you haven't already, please login and visit the billing section of your account to cancel your subscription moving forward. Our #MomSquad is here to help confirm that your cancellation went through and any other questions you have. You can reply to the original ticket you created so an agent can be assigned to help!
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
I hope we hear from you soon, so we can help!
-Sarah at Bump Boxes
I would not recommend this…
I would not recommend this subscription. The prenatals in the box were crap and the other items were ok. Then when I went to cancel they charged me $25. That is ridiculous when you already have expenses for your baby.
2 décembre 2021
Avis spontané
Réponse de Bump Boxes
Thanks for your honest review, Danica! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled.
Please chat or email our customer experience team online or info@bumpboxes.com if you still need help with your account.
-Sarah at Bump Boxes
HORRIBLE service & company
I do not leave reviews...but this service was so awful that I absolutely have to. I accidentally purchased a subscription box during Black Friday for my best friend. I emailed them the DAY OF to request a cancellation as there's no way to do it yourself on their website. I did not hear anything. A couple of days later, I was charged again for the 2nd box. I called the number on their site & the automated message said to chat with a rep on their site.
After chatting with a rep, I was told I could not get a refund and had to pay an additional $25 to cancel the subscription. I explained that this was an accidental purchase and did not want any of the boxes and to please cancel - she did not care and said there was no way to get a refund. Completely horrible service, a business that does not understand/sympathize with the customer and a rip-off. I will be telling my friends about this and warning all moms. Do NOT order from them and save your money.
2 décembre 2021
Avis spontané
Réponse de Bump Boxes
Hi Sara! Thanks so much for taking the time to leave us your honest review. I'm so disappointed to hear that you've had a bad experience with one of our agents. We are real moms and dads too, and we want to help!
Since most orders begin processing immediately, there is a short window in canceling or changing an order. We will make every effort to accommodate changes to or cancellations of orders that have not yet processed; however, we are unable to cancel or change an order once it begins processing.
We may still be able to help you return the first box! If you're interested or would like more information, please reach out to our #MomSquad at info@bumpboxes.com
Thanks!
-Sarah at BumpBoxes
If I could give 0 stars I would
Don't ever get this subscription it is. CHeap shir its not even worth the money u spend and then it I told them repeatedly told them i wanted to cancel it n then they sent me another box anyway and told me they can't give me my money back and that I have to pay 25 dollars to cancel worst subscription ever!!!
2 décembre 2021
Avis spontané
Réponse de Bump Boxes
Thanks for your honest review, Felicia! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled.
Please chat or email our customer experience team online or at info@bumpboxes.com if you need help.
-Sarah at Bump Boxes
You don't get much for $40 Bucks! Save your money!!
I signed up for a 6 month subscription for my daughter in law. Her first box was fine, but nothing over the moon. The second box contained duplicates and I've not been able to reach anyone by phone or email or even chat. Super disappointed. I get your busy but your customer service is horrific and your products aren't worth $40 bucks per box.
30 novembre 2021
Avis spontané
Réponse de Bump Boxes
Hi Lora King! Thanks so much for taking the time to leave us your honest review. I'm so disappointed to hear that you've had a hard time reaching our #MomSquad. If you haven't already, please respond to the automatic response on your original ticket so we can get this assigned right away!
You can also reach us Monday through Thursday 9:15AM CST - 4:30PM CST and until 3:30PM CST on Fridays on chat.
We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
We are real moms and dads too, and we're here to help!
-Sarah at Bump Boxes
Réponse de Bump Boxes
Thanks for your honest review, Shelley! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
This is the worst subscription I’ve…
This is the worst subscription I’ve ever tried and one of the most expensive.
The items are easily found cheaper at Ross. Plus they send a lot of cheaply made items like water bottles with their Bumplife logo on it.
As if this isn’t bad enough, they charge you to cancel!! THIS IS A SCAM.
21 novembre 2021
Avis spontané
Réponse de Bump Boxes
Thanks for your honest review, Alanna! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
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