Yelp Avis 

Terrible company for advertising. Stay away from them and go with Google

Canceled 3 days after the 7 day free trial... then was billed over $100 a month later.. I will take partial responsibility because I should have called to confirm or noticed there was not a confirmation email. However since it did run ads for over a month I did receive 8 leads all of which felt like a chat bot or ai and never replied after I responded.. they also gave me several leads that were outside of our set service zone.. it was difficult to cancel and they were unhelpful and tried to pressure us into giving them more money..

$450/month. One customer. I've been in business for 12 years, run multiple campaigns on Meta, Google and even things like nextdoor. Yelp is far and away the poorest decision I've made.
Suckered by the free credit and now three months of fighting to get refunded for the excess charges post cancellation.

Yelp's customer service is horrible. Their platform is outdated and poor UX. They make it impossible to update information or even login. Total garbage website that creates a headache for people who are trying to run a business. People only post on yelp when they are angry so bad reviews are disproportionate.

I am trying to login and the login keeps asking me for a phone number I put in every phone number we have for the business and it just says "this number is not supported".

We closed a store and have been trying to update the info for months and no one will help us fix it. We have contactes support on multiple occasions. We have done tickets they don't answer the tickets.

Funny that they are a review site that gives worst user experience every but you can't rate them on their own site.

This is the worst marketing company I’ve ever experienced. They just charged me $450 today because they felt like it even though I shut down the Marketing four months ago and haven’t been charged since surprise surprise I got charged today $450 aren’t I lucky? Fraudulent activity is a criminal offense I will be pursuing.

After several calls from Yelp about advertising I decided to go ahead and sign up. They had someone walk me through the whole setup process. During the process I asked lots of questions about the cost and was told that I could pause the ads anytime. I quickly got 3 leads and paused the ad 3 days later. I thought the first bill was pretty high for only 3 days, but I was busy working and didn't look at my bill. The following month I was charged $120 even though my ad was turned off! I called to inquire and there were a whole bunch of extras that they had me turn on, but never told me there was a charge or that I had to turn off the extras. These were things such as my logo, pictures, posts, picture slide show etc. I asked for a refund or ad credit and was denied. Yelp stole from me by signing me up for things and not explaining charges or turning them off. Needless to say, I will never use Yelp again because of their dishonesty and lack of integrity.

I was contacted by a Yelp associate in May of 2026 and explained that my past experience with Yelp was very negative due to them hiding legitimate positive reviews.
After speaking with the associate, he assured me Yelp has changed and suggested I give them a try.
I committed $300 towards ads just to see what might transpire from this amount. I made it VERY clear that $300 was the TOTAL amount I was willing to pay and he assured me this is all that would be deducted. I spoke again with another associate who gave me the same assurance. I clarified I did not want to pay for a subscription or be charged monthly. I only wished to commit $300. PERIOD. This was all recorded.
However, Yelp continued to charge my credit card beyond the amount to which I agreed and when I contacted them, (despite the recordings of our conversations in which I clearly stated the payment of ONLY $300 and their agreement) Yelp insisted I had agreed to a monthly subscription.
I spoke with one of Yelp's financial associates and insisted that they remove my card from their system and they refused, replying that I would need to continue to pay despite the fact that I had canceled all ads. I issued a 'Payment Inquiry' (as directed by Yelp) in order to get a refund of the amount charged over the $300, but Yelp ignored the recordings of my conversations with their associates and insisted no such agreement was made.
The only recourse I had was to contact my credit card company and file a dispute and also had a new card reissued to prevent Yelp from stealing more money.
In short, Yelp was completely dishonest in their representation of what I was purchasing.

I don’t know how the hell my contact information ended up with YELP but I am getting literal daily phone calls and email messages asking me to sign up with YELP. I have repeatedly asked them to LOSE my contact information because I do not want their services and they keep calling me and emailing me and calling me and emailing me. They are the herpes of online review platforms — impossible to get rid of.

I own a tattoo shop and have for 9 months. I have 35 Google reviews all five star and 7 Yelp reviews also five star. Yet all my Yelp reviews were taken down and are not recommended for my star rating giving me 0 stars and zero reviews. Real people, real reviews, with photos to show of their artwork. Why does Yelp exist if they censor real people. Makes no sense.

Porque también el empleo

As a business owner, YELP is horrible and won't help you at all! We have a few obvious fake reviews that have NOTHING to do with our business, and YELP refuses to remove them.

These reviewers have no other reviews, live in other states, and have never been here.

Ive reported them several times and YELP refuses to do anything about it.

I'm giving 1 star because I can't go below. They promise giving you a boost at no cost and then slam you with a bigger bill. Please do not fall for the free credits. It means nothing and tere is no ROI whatsoever.

My experience with Yelp Ads was extremely disappointing.

I originally signed up for Yelp Ads with a $300 promotional credit and set my budget at $10 per day. By October 27, I had used $291.60 of that credit and called to cancel my advertising.

During that call, a Yelp representative convinced me to keep the ads running and promised an additional $300 credit. I later received an email from Yelp Customer Success specifically confirming that a "$300 credit added" to my account.

The problem is that the credit was never actually applied.

On November 1, I was charged $36.69. On November 18, I was charged another $155.95. After canceling my ads, I was then charged an additional $5.09. Multiple representatives gave conflicting explanations for these charges.

One Yelp representative reviewed the account notes and confirmed I should have received the additional $300 credit. Another representative later confirmed the credit had never been added. Despite this, Yelp's Payment Inquiry Team repeatedly denied my refund requests and told me their decision was final, refusing further escalation.

After weeks of emails, phone calls, billing disputes, and being told different things by different representatives, I finally filed a complaint with the Better Business Bureau. Only after that did Yelp suddenly approve a refund for part of the charges.

My issue was never with the advertising results. My issue was with being promised a credit, receiving written confirmation that it had been added, being charged anyway, and then spending weeks trying to get Yelp to acknowledge and correct the mistake.

Based on my experience, I would strongly recommend that any business owner carefully monitor their billing, save every email, and keep detailed records of every conversation with Yelp.

I’m so sick of getting “recommended” 1-star reviews from non-clients. Yelp will never make a 1-star review “unrecommended” but my business has at least 25 5-star reviews that are “unrecommended.” These 1-star reviews, sometimes even from anonymous sources, are not helpful in evaluating our representation as attorneys. I’m no longer going to pay Yelp for ads.

I was contacted by a yep representative whom offered me $300 in promotional ads. I signed up, 2 weeks later, I was charged $199.14 for ads that were supposed to be free.

I called to try to get a representative to resolve this, they refused to resolve it, and I had to call my bank to dispute the charge.

Their representatives call to offer you a promotional ad and they charge your card for the said promotion.
This is very highway robbery of small businesses whom are just trying to make a living.

0 Stars
I am extremely disappointed with my experience on Yelp.

Our company currently has 67 customer reviews on Yelp. Of those 67 reviews, 58 have been filtered out by Yelp's recommendation system and do not count toward our public rating. That means 86.6% of our customer reviews are hidden from public view. Only 9 reviews are currently visible, and 5 of those are 1-star reviews. That's an unusually striking statistic all by itself. As a result, our Yelp rating is displayed as 2.9 stars despite maintaining ratings of 4.5 stars or higher on Google, Facebook, and with the Better Business Bureau.

What makes this especially frustrating is the lack of consistency in Yelp's review filtering process. We have numerous 5-star reviews from real customers (some with established Yelp accounts, friends, and review histories) that have all been hidden. At the same time, several negative reviews from accounts with little or no activity remain publicly visible, which, according to their algorithm, should fall into the "not recommended" section. Every Yelp representative's explanation is always the same: "It's the algorithm." We are repeatedly told that no employee can review, override, or reconsider these decisions.

Adding to the frustration, we receive frequent sales calls encouraging us to spend $570+ per month on Yelp advertising. We have also been quoted additional fees simply to unlock basic profile features such as $180 per month just to add a profile picture. While Yelp representatives insist advertising has no impact on review visibility, it creates a troubling appearance when businesses are continually encouraged to spend money while legitimate customer reviews remain hidden with no meaningful appeal process available.

Yelp also discourages businesses from asking customers for reviews. In today's marketplace, nearly every reputable company asks customers for feedback. We simply include a thank-you letter with our completed projects informing customers where they can leave a review if they choose to do so. There is nothing deceptive or unethical about encouraging honest customer feedback.

My biggest concern is Yelp's influence beyond its own platform. Yelp ratings are prominently displayed within Apple Maps, meaning consumers searching for contractors and other local businesses may be forming opinions based on a small fraction of actual customer feedback. In our case, the public rating displayed to Apple users is based on only 9 visible reviews while 58 additional customer reviews remain hidden.

Yelp was once an innovative platform that helped consumers find quality local businesses. Today, it feels increasingly disconnected from the customer experiences it claims to represent. When 86.6% of a company's reviews are hidden, there is no transparent way to challenge those decisions, and businesses are simultaneously subjected to constant advertising pitches, it becomes difficult to have confidence in the fairness of the platform.

I believe consumers deserve to see a more complete picture of a business's reputation, and business owners deserve greater transparency regarding how reviews are filtered and why some reviews are excluded while others are not.

I'm not surprised this company's market value has fallen substantially over the past few years. I cannot recommend Yelp to other small business owners and I will not give one cent to this company so long as they continue to operate as they currently are.

***Update***
After leaving this review and asking them to take us off their marketing list, one of our only 9 reviews that happened to be a 5 star has suddenly been moved to the not recommended section. This review had been there for over a year. Now our 2.9 rating shows as 2.6 on Apple maps. Of course Yelp knows you can't prove intention and so they get away with doing this to companies that refuse to give them money and we can't do a thing about it.

I signed up for Yelp Ads after being offered what I understood to be a $400 promotional credit to try the service. However, after only a little over a week, I was charged approximately $300.

When I reached out to my Yelp representative for clarification and assistance, my emails were ignored, and I did not feel there was any genuine effort to resolve the issue or explain the charges. The lack of communication and customer support was more frustrating than the charge itself.

Because I was unable to get a response, I ultimately had to dispute the charge through my credit card company. Between the time spent trying to get answers, following up, and handling the dispute process, I estimate this situation has cost me around $250 in lost time and productivity.

I’m hopeful the dispute will result in a refund, but overall this was a disappointing experience. Transparency around promotional credits and responsive customer service would have gone a long way toward preventing this situation.

DO NOT GIVE THEM YOUR CREDIT CARD NUMBER FOR ANY REASON. CITIBANK WiLL SiDE WITH THEM EVERY TIME . ONCE YOU GIVE TGE CARD AND SIGN YOU CANNOT CANCEL. It $450 per month and CitiBank paid Then 9 times agsinst 9 disputes. For NO SERVICE = $4050until I closed the card.

Yelp should be ban in the USA. Doing business in the USA should always require to follow some standard ethical bindings that benefits the Americans. Any online or in person platform that established for the public in the world always put the public first, not the making money or profit first. Yelp requires to pay $1 a day (there is no other options available for this) just to add a logo to the business profile on their platform which is in ridiculously expensive, unethical and non existent. I am humbly requesting the public and all companies to fully avoid using Yelp and deleting their account. Just boycott them until they come up with some built in (added) benefits for free with their basic accounts. There are so many companies out there, much better customer service with tons of free added benefits, they are not pushing public to buy their service.

Beware of giving Yelp your credit card, even for a "free trial."
In early March, I signed up for a trial and canceled it just 3 days later because their reps spam-called me non-stop. I never picked up, never spoke to anyone, and completely canceled the service.
Three months later, I checked my bank statements and was shocked to find Yelp had been quietly stealing my money. They automatically activated Ads budget and a monthly fee without my knowledge or consent.
It looks like desperate sales reps forcing activations just to meet their internal KPIs.
Check your bank accounts immediately if you’ve ever given Yelp your card. Absolute scam!