Busseys Norfolk Avis 

I dealt with Anthony Bryce for a new pick up, very knowledgeable and worked hard to get a deal acceptable to both sides.

As a disabled man with a car on mobility, I find that these guys will bend over backwards to help me, as I'm sure they would with a non disabled person.
Lovely people here and highly recommend them.
From Julian Edwards

Customer service was outstanding with Jake Kingsley from time I viewed & purchased my new car.

From entering the showroom we were greeted promptly by Peter with a friendly smile and handshake he took time and patience explaining in great detail about the vehicle we were interested in taking us outside and showing us the interior of the car again going in great detail of how everything worked but slowly and simple so we understood if we didn’t quite grasp it he would repeat it again patience of a saint Ella the Apprentice who was with Peter was very helpful and sorted our phones and answered few questions Peter has already phoned to see how things are going and are we happy that meant a lot Thank You would definitely deal with you again and good luck with your career Ella.

Our experience of buying our Ford kuga from Attenborough was brilliant, not only did Jon go the extra mile to find us exactly the model we wanted but he took every opportunity to help us with the transaction .Today on hand over he explained and demonstrated how all the tech worked We cannot thank the team at Busseys enough especially Jon !

Millie was superb! Couldn’t have been more helpful through the process!!
Cheerful and friendly.

Excellent experience buying a new car from Ford Busseys. I placed an order for a Ford Puma Gen E which needed to be built and delivered. Matthew was excellent throughout the whole process from test drive to collection. As it was a factory order, Matthew provided updates regarding our car at regular intervals and provided enough information at the right time.

As it was an electric car, through an offer in conjunction with Octopus Energy, we were offered a reduced price on a home charger, again the communication between all parties was excellent.

I have ordered 3 cars from 3 different manufactures, Mercedes Benz, MG and now Ford and so far this has been the best.

I would recommend Matthew and Busseys to friends and family. Thanks again.

Great customer service. Millie is amazing and backed up by a very knowledgeable team.

Jake has been brilliant, really conscientious and listened to my needs. No pressure only facts leaving me to make the right decision. Thanks Jake and Thanks BYD I love my new car

Got figures on contract to buy totally wrong, I ended up having to do them myself and tell THEM what I should be paying. There were three columns on the sheet and one even had a different incorrect number at the bottom. Totall for got the deposit I had paid and totally forgot I had already paid to have the vehicle taxed.

They replied to my message saying they were sorry for my poor experience and it had been passed on to management who would contact me to discuss this.

A month and a half later, I'm still waiting. But there again, they've got my many thousands of pounds now, haven't they so their interest in me is nil.

Only gave one star because it's not possible to give zero stars.

Excellent customer service from the moment we stepped foot into the showroom til we left with a brand new car. Friendly, helpful and not pushy sale. Would recommend.

No problems ! What I really appreciated is not pushing or hassles smooth and easy

Brandon has been very helpful an informative. I was particularly pleased with how he kept me in the loop regarding delivery dates etc
Keep up the good work
Gary Hubbard

Brandon at BYD Norwich has gone above and beyond to solve any issues we have encountered whilst ordering the vehicle always showing a caring understanding nature
Every stage from test driving to the purchasing to handover and the after sales calls to see how you are getting on with the vehicle if you have any questions how you are enjoying the BYD vechicle Honestly the team at BuD norwich Hall Road should be so proud of the excellent service they offer their customers 100percent recommend them

Couldn’t be happier with the service provided by Brandon. Not at all pushy, attentive to my requirements, and has kept me informed along the whole sales journey. Wouldn’t hesitate to recommend Busseys, specifically Brandon White, if you’re interested in a new BYD

Connor was extremely professional yet friendly and personable. His explanations were very helpful, and although the prep experience was not straightforward, Connor was able to navigate it for us to ensure we were able to purchase the car smoothly. Thank you Connor, you have made the car buying experience easy and pleasant. ☺️

I dealt with a lady called Chloe at Busseys. Although I didn't in the end purchase the prospective car she was super professional, helpful and knowledgeable. She even went that extra mile and send me a personal video "walk-around" of the vehicle I was interested in. I would 100% use Busseys and Chloe again.

Excellent from start to finish.
Millie Green was very thorough and prompt at answering any questions.

The team have been amazing and provided me with everything I have asked for and needed . Highly recommend

My experience at Busseys Norwich was defined by excuses, broken commitments, and a stunning lack of customer care. As a serious buyer ready to purchase a £50k BYD, I was treated with utter indifference.

The issues started when I was told I couldn't test drive the Sealion on a weekend because it was "the manager's car, and the manager doesn't work weekends." This immediately felt unprofessional. After rearranging a test drive for the Seal (due to their initial unavailability), their phone system became a farce. On Friday, I was met four times by the same pre-recorded voicemail from 'Victoria' falsely blaming me for a faulty line before hanging up.

Eventually, I rebooked for Wednesday the 14th to drive a Sealion, confirming with Jake. I took a morning off work and arrived as agreed. Not only was Jake unavailable, but I was then told the Sealion had been booked out for the morning. My confirmed appointment meant nothing. Critically, no manager appeared to apologise or resolve this, a consistent theme of managerial absence.

When I pointed out their prices were £2-3k higher than another dealership, I was met with shrugged shoulders. The complete lack of initiative, from weekend test drive policies to on-the-day failures and pricing apathy, is breath taking. I will be taking my business elsewhere and sharing this cautionary tale widely.