Placed order for bundle etc February 19. Was not aware this was a preorder. Immediately after placing order, I realized there was a mistake and contacted Tavio to fix it. Was told it’s not pos... Voir plus
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Lisez les avis des autres
I had some trouble with the web site. I could not manage my account and stop reoccurring shipments as I had just received my first shipment and another was going to go out. Ava was very helpful and... Voir plus
L'entreprise a répondu
My experience with Tavio was very positive because I had a very prompt, efficient customer service agent that handled my request to cancel. I am happy I was assisted by Ana. I would recommend Tavio to... Voir plus
L'entreprise a répondu
I am very disappointed. It took 16 days to receive my order. The contents were not what a requested (very tiny bottle of oil when the picture showed a large, fat bottle of oil). I sent it back the... Voir plus
L'entreprise a répondu
3,3
Moyen
53 avis
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Kris
Kris, in customer service, has been very responsive to my emails & questions. I appreciate the good follow up. thank you.
16 avril 2026
Avis spontané
Réponse : Buytavio
Hi Kris,
Thank you so much for taking the time to share your feedback. We’re really glad to hear that Kris has been responsive and helpful in addressing your questions. Providing timely and attentive support is something we truly strive for, and it’s great to know that your experience reflected that.
We truly appreciate your kind words and your support. It means a lot to our team. If there’s ever anything more we can assist you with, we’re always here to help.
Warm regards,
Tavio
Caring and Quick Customer Service
Easy to order. Great customer service! Unfortunately I needed to return the product because I couldn't use it due to pregnancy and Juliene went above and beyond to help me get my refund. She was caring and understanding throughout the process.
19 avril 2026
Avis spontané
Réponse : Buytavio
Hi Grace,
Thank you so much for sharing your experience with us. We truly appreciate you taking the time to leave such thoughtful feedback.
We completely understand your need to return the product due to your pregnancy, and your health and safety always come first. We're glad that Juliene was able to support you with care, understanding, and efficiency throughout the refund process.
Providing a smooth and compassionate experience is very important to us, and it means a lot to know that Juliene went above and beyond to assist you. Your kind words will certainly be shared with her.
Wishing you all the best during this special time, and please don’t hesitate to reach out if you need anything in the future.
Warm regards,
Tavio
I had some trouble with the web site
I had some trouble with the web site. I could not manage my account and stop reoccurring shipments as I had just received my first shipment and another was going to go out. Ava was very helpful and I am using the product now and so far I like it any will probably order more. But Ava made me feel better about everything, so well done!
8 avril 2026
Avis spontané
Réponse : Buytavio
Hi Glenda,
Thank you for sharing your experience. We’re sorry to hear you had trouble managing your account and stopping the recurring shipments, especially so soon after your first order. We completely understand how frustrating that can be, and we appreciate you bringing it to our attention.
We’re glad Ava was able to assist and help put your mind at ease. Providing clear and supportive service is very important to us, and we’re happy she made a positive difference.
It’s also great to hear you’re enjoying the product so far, and we truly appreciate your openness to ordering again. If you need any further assistance with your account or future orders, please don’t hesitate to reach out. Thank you again for your feedback.
Warm regards,
Tavio
Excellent customer service experience
My experience with Tavio was very positive because I had a very prompt, efficient customer service agent that handled my request to cancel. I am happy I was assisted by Ana. I would recommend Tavio to my friends and family. Looks like they really do stand by their products.
7 avril 2026
Avis spontané
Réponse : Buytavio
Hi Diane,
Thank you for sharing your experience. We’re glad to hear your request was handled promptly and efficiently, and that you received the support you needed.
It’s great to know Ana made a positive impression and was able to assist you well. We take pride in providing helpful and reliable service.
We truly appreciate your recommendation and your kind words about our commitment. Your support means a lot to us.
Warm regards,
Tavio
Steph was a big help with my order
Steph was a big help with my order. She's professional and courteous. I am impressed with the results of our interaction.
17 avril 2026
Avis spontané
Réponse : Buytavio
Hi Debbie,
Thank you for taking the time to share your experience. We’re glad to hear that Steph was able to assist you in a professional and courteous manner, and that your interaction met your expectations.
Providing prompt, respectful, and helpful support is very important to us, and it’s great to know that Steph made a positive impression while handling your order. Your feedback reassures us that we’re on the right track.
We truly appreciate your kind words and support. If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
Tavio
Steph was great and getting back to me…
Steph was great and getting back to me quickly and really trying to give me all the viable options to stay as a customer.
15 avril 2026
Avis spontané
Réponse : Buytavio
Hi Jessica,
Thank you so much for sharing your experience with us. We truly appreciate you taking the time to highlight the support you received.
We’re glad to hear that Steph was able to respond quickly and walk you through all the available options to help you make the best decision. Providing thoughtful, timely, and helpful service is exactly what we strive for, and it’s great to know that came through in your experience.
We truly value your support and look forward to continuing to assist you whenever you need us.
Warm regards,
Tavio
Steph provided excellent customer service
Steph was absolutely great at giving me suggestions for getting the most out of castor oil belt. She provided excellent customer service.
10 avril 2026
Avis spontané
Réponse : Buytavio
Hi Carmen,
Thank you so much for taking the time to share your experience. We’re truly glad to hear that Steph was able to guide you with helpful suggestions and ensure you’re getting the most out of your castor oil belt.
Providing clear, supportive, and personalized assistance is something we always strive for, so it means a lot to know Steph delivered excellent customer service and made your experience a positive one.
We appreciate your kind words and look forward to continuing to support you whenever you need us.
Warm regards,
Tavio
Steph was warm and friendly and handled…
Steph was warm and friendly and handled my problem graciously and kindly. I was surprised (!) that customer service in this day could be so actually service oriented. A rare experience with rout/dismissive customer service today!
What a joy to experience. Thank you
Kathleen
14 avril 2026
Avis spontané
Réponse : Buytavio
Hi Kathleen,
Thank you so much for your kind words. We’re truly glad to hear that Steph provided such warm and thoughtful support.
It means a lot to know your experience stood out, especially when great service can feel rare. Your feedback made our day, and we’ll be sure to share it with Steph.
We appreciate your support and are always here whenever you need us.
Warm regards,
Tavio
Great service
Steph answered all my questions. Very knowledgeable and friendly. I was surprised at the quick response.
14 avril 2026
Avis spontané
Réponse : Buytavio
Hi Cindy,
Thank you so much for your thoughtful feedback! We’re delighted to hear that Steph was able to answer all your questions with clarity while providing a friendly and knowledgeable experience. Delivering timely and helpful support is something we truly value, so it’s wonderful to know the quick response stood out to you.
We’ll be sure to share your kind words with Steph as recognition like this means a lot to our team. Feedback like yours motivates us to continue providing the level of service our customers deserve.
Warm regards,
Tavio
Never received order for $149 of product
I made an order for $149 February 18, 2026 and I am still waiting as of April 18, 2026 for this order. I have attempted to email twice but emails never seem to go through. I wonder if it's a bogus company. Tracking my order is in China somewhere. Can't seem to contact anyone about this.
18 février 2026
Avis spontané
Réponse : Buytavio
Hi Linda,
We’re very sorry for the long delay and the difficulty you’ve had reaching us. We understand how frustrating it is to wait this long without clear updates, and your concerns about the tracking and overall experience are completely valid.
While your tracking shows movement, the shipment appears to be significantly delayed beyond the expected timeframe. We recognize this is not acceptable and understand how this situation would raise concerns.
To make things right, we’ve processed a full refund for your order. Please allow standard processing time for it to reflect in your account.
We sincerely apologize for the inconvenience, and we hope we’ll have the opportunity to regain your trust and serve you better in the future.
Warm regards,
Tavio
Sideboard
Steph was great in reacting quickly to my problem and assisting with a replacement
14 avril 2026
Avis spontané
Réponse : Buytavio
Hi Deborah,
Thank you for taking the time to share your experience. We truly appreciate you highlighting how quickly Steph was able to respond and assist with resolving your concern.
We understand how important it is to get timely support, especially when something goes wrong, and we’re glad Steph was able to step in and help arrange a replacement right away. Providing efficient and reliable service is something we always strive for.
Your feedback means a lot to us, and we’ll be sure to pass along your kind words. If there’s ever anything else you need, we’re always here to help.
Warm regards,
Tavio
I purchased this product and it says…it would help with bloating.
I purchased this product and it says full refund in 30 days. Well I tried it, got hives the very next day. Sent a message about these results, asked for a refund (full) and of course have heard nothing. I would love to send a picture so people can see how bad it is. I had to go to a doctor today for steroids. DONOT BUY THIS PRODUCT!!!
13 avril 2026
Avis spontané
Réponse : Buytavio
Hi Judith,
We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. We understand how upsetting it must have been to experience hives and to require medical treatment, and we sincerely regret the distress this has caused you.
We also acknowledge your concern about the refund request and the lack of response. This is not the level of service we aim to provide, and we want to make sure your case is properly looked into and resolved as soon as possible.
Could you please share the email address you used for your order or contact us again at support@tavio.com so we can locate your request and assess it right away? Once we have your details, we’ll ensure this is reviewed and handled appropriately.
We appreciate your patience and the opportunity to make this right. We hope to restore your trust in us moving forward and provide you with a better experience in the future.
Warm regards,
Tavio
Not happy!
I am very disappointed. It took 16 days to receive my order. The contents were not what a requested (very tiny bottle of oil when the picture showed a large, fat bottle of oil). I sent it back the day after I received it and the sender refused it. I am requesting a refund of all monies spent on the original order. Looking forward to getting this resolved.
14 avril 2026
Avis spontané
Réponse : Buytavio
Hi Sandra,
We’re really sorry to hear about your experience, and we completely understand how frustrating this must have been. Waiting 16 days for your order, receiving something that didn’t meet your expectations, and then having trouble with the return is certainly not the experience we want for you. We also appreciate you raising the concern about the oil size, and while our product listings aim to accurately reflect what’s included, we understand how this could have been disappointing.
To make things right, we’ve gone ahead and processed a full refund for your order, and we’ve also canceled your subscription to ensure no further charges or shipments occur.
Again, we sincerely apologize for the inconvenience this has caused. If there’s anything else we can assist you with, please don’t hesitate to reach out. We truly hope to have the opportunity to provide you with a better experience in the future and regain your trust.
Warm regards,
Tavio
Placed order for bundle etc February…
Placed order for bundle etc February 19. Was not aware this was a preorder. Immediately after placing order, I realized there was a mistake and contacted Tavio to fix it. Was told it’s not possible to make any changes. I had to wait almost two months-!!!-, for shipment. Except, I NEVER received my order! Company is not responding to my inquiries.
I’m out $169. Another scam. Very disappointed!
10 avril 2026
Avis spontané
Réponse : Buytavio
Hi Bea,
We’re very sorry to hear about the experience you’ve had with your order and the frustration this has caused, especially with the delay and lack of response to your inquiries. We understand how upsetting it is to wait for an item and not receive clear updates or the product itself.
To help us assist you faster and investigate your case properly, could you please send us an email at support@buytavio.com with your order details? Our team will prioritize reviewing your shipment status and ensure we provide you with a clear resolution as quickly as possible.
We truly regret the inconvenience this has caused and appreciate your patience while we look into this. We hope to have the opportunity to resolve this for you and regain your trust in the future.
Warm regards,
Tavio
I was able to place an order
I was able to place an order, can't wait to try the product. Steph was very kind and helpful.
13 avril 2026
Avis spontané
Réponse : Buytavio
Hi Nina,
Thank you so much for your kind words and for placing your order, we truly appreciate your support. We’re glad to hear that your experience went smoothly and that Steph was able to assist you with kindness and care.
Your feedback means a lot to us, and we’re excited for you to try the product. If you have any questions or need anything along the way, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
Tavio
Ana - Excellent Customer Service
Ana was a great communicator and helped me pause my subscription. While I am super pleased with the wrap and enjoy the scented castor oil, I want to use the product for an extended period of time before I pay for any more product.
13 avril 2026
Avis spontané
Réponse : Buytavio
Hi Katie,
Thank you so much for sharing your kind feedback. I’m really glad to hear that Ana was such a great communicator and that you’re enjoying both the wrap and the scented castor oil.
It means a lot to know you’re taking the time to fully experience the product, and we truly appreciate your thoughtful approach. If you ever have any questions or need support along the way, please don’t hesitate to reach out.
Wishing you continued enjoyment with your wrap.
Warm regards,
Tavio
Customer Service with this company
Customer Service with this company, Tavio has been top notch! Mitch has been very timely about thoroughly answering all of my questions and very helpful suggestions as well.
12 avril 2026
Avis spontané
Réponse : Buytavio
Hi Holly,
Thank you so much for your kind words and for taking the time to share your experience. We’re truly glad to hear that Mitch was able to provide timely, thorough, and helpful support throughout your inquiries.
Our team always strives to ensure every customer feels heard, supported, and confident, so it means a lot to know we met that standard for you. We will be sure to pass along your feedback to Mitch, it will definitely make her day.
We appreciate your trust in Tavio and are always here if you need anything further.
Warm regards,
Tavio
Mitch was very helpful in answering my…
Mitch was very helpful in answering my questions.
8 avril 2026
Avis spontané
Réponse : Buytavio
Hi John,
Thank you so much for sharing your experience. We’re truly glad to hear that Mitch was able to assist you and answer your questions so helpfully.
We really appreciate you taking the time to leave this kind feedback. It means a lot to our team, and we’ll be sure to pass your kind words on to Mitch. Providing supportive and helpful service is always our goal, and it’s wonderful to know we met your expectations.
Thanks again for your support and for choosing us. We’re always here if you need anything else in the future.
Warm regards,
Tavio
First of all I love the cotton wrap . . .
First of all I love the cotton wrap, it's awesome, even without using the heatpack pouch yet it's great; however, I would've given three stars if it were not for the above and beyond service from your customer care agent, Mitch. Above and beyond the attention and the options that he provided, the way in which Mitch responded was courteous and elegant, he proved that Tavio has the health of its customers at heart, that they are not just another number. It is in this light that I felt inspired to take the time to point out that Tavio would do much better if it were to - if at all possible - provide better rates for their castor oil supplements, befitting the market price in Australia, which even an equivalent amount here is almost one-third the cost. I have forwarded some examples to Mitch for your management to consider, I hope these are worth their consideration; if it were not for Mitch's exceptional customer care and professionality, I would have given a 3 star rating, it is the fact that Mitch took the time to tailor a personalised email instead of a mere stock-standard-template, and the human heart in his expression that inspired me to maintain faith in Tavio's future in the first place, else I would not have taken the time to write this review. I sincerely hope that Mitch reveives the due recognition he deserves as an outstanding asset to Tavio and its image as a company that cares about corporate social responsibility, and I hope that if it is possible you will be able to find a way to match the castor oil prices as I think that your company is providing a great product that deserves the ongoing subscriptions. Mitch certainly makes the impression, besides all this, that Tavio has the potential to build a genuine sense of community through its business. I wish you all the very best, one and all. Kind Regards, Marc.
13 avril 2026
Avis spontané
Réponse : Buytavio
Hi Marc,
We’re delighted to hear that you’re enjoying the cotton wrap and that Mitch was able to provide such attentive, personalized, and above and beyond support. Your kind words about his service will certainly be shared with him, as recognition like this means a lot.
We also sincerely appreciate your feedback regarding our castor oil pricing. Your comments have been noted and will be shared with our management team for review.
Thank you again for your support, your insights, and for being part of our community.
Warm regards,
Tavio
Great customer service
The order I received was not what I thought. They worked with me and offered me different solutions but I expressed that I wanted a refund and it was taken care of quickly. I appreciated that it was taken care of with great concern for customer satisfaction and without stress.
7 avril 2026
Avis spontané
Réponse : Buytavio
Hi Karen,
We truly appreciate your feedback and acknowledge your concern regarding the order not being what you expected. We are glad to hear that our team was able to work with you, provide solutions, and process your refund quickly and smoothly.
It is wonderful to know that you felt supported throughout the process and that we were able to resolve everything with care and attention to your satisfaction. We sincerely appreciate your trust and look forward to serving you again in the future.
Warm regards,
Tavio
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