Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Amazing company ! Ordered a box of 10, two of them faulty - I have had a voucher to grab another two without any hesitation ! I was always ordering from ninja vapes, informing them about t... Voir plus

Noté 5 sur 5 étoiles

Once again, Buzz Vapes goes one step above. I recently received my order & just got round to opening one of the R & M vales, which unfortunately did not work at all. I emailed Buzz vapes with a pictur... Voir plus

Noté 5 sur 5 étoiles

Absolutely amazing. I ordered a 3500 puff lost mary and i ordered next day delivery, unfortunately DPD delivered a week later, i contacted buzz vapes for a refund and they were polite and gave me a co... Voir plus

Noté 4 sur 5 étoiles

Great customer service. I had ordered 2 R&M Tornado Vapes and one of them was faulty, flashing wrong and nothing coming out and unable to charge, I explained the situation via email and was pleasantly... Voir plus

À propos de l'entreprise

  1. Magasin de cigarettes électroniques

Écrit par l'entreprise

Find the best Vape flavours of the best brands in the UK. Original products at the lowest price with fast shipping.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

151 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(151)

45 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great customer service.

Great delivery, normally two days max after order.
Fantastic customer service. I had a problem with a vape I bought. I emailed them and I received a reply and voucher for a replacement within a couple of hours.
Would highly recommend.

15 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing service by James

I had a couple that was damaged in transit, I’ve emailed the address on there website and dealt with a guy called James (amazing service) he was more than happy to help and get this rectified and get me the replacements sent out.
1000% would use again and recommend to anyone who uses vapes

22 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

Extremely poor product!

Found Buzz Vapes on the Internet after they were advertising lost Mary at a sale price of £1.99 for 600 puffs. Ordered 10 of them. I am extremely dissapointed with the quality of the product. The double apple vapes had no flavour to them what so ever!. It was hit and miss out of the 10 of them to actually working properly. I binned about 3 of them after opening as the draw from them was extremely poor and tasted vile. They definitely didn't last 600 puffs either unlike others I have purchased elsewhere!. Will definitely not be buying from them again, a total waste of time and money! In their defense, they did contact me and issue me a full refund and apologised which was very good of them. I am now getting non stop harassment emails telling me to give them more than one star. Absoloutely disgraceful conduct!!

9 avril 2024
Avis spontané
Logo de Buzzvapes

Réponse de Buzzvapes

1: Our platform is not a total waste of time and money as we have good rating overall. Customers that are happy with us and Joanne the customer also did not waste any money with us. So this is a 100% false claim.

2: We check the products to be genuine. We can't really open and use each item before sending out obviously. So, there can be some rare manufacturing glitches that everyone is going to find with any retailer out there. But still as a gesture of goodwill we fully refunded the amount to Joanne without having Joanne to struggle and send all the items back and send it back to the testing department to verify the claim of Joanne. So, we are not at fault here as well. We placed the customer at first priority here.

3: We don't harass customers at all this is another 100% false claim. We just requested since our conduct has been, so good. We have cooperated with you all along. So we have not provided any disservice here. So definitely the 1 star that Joanne has provided is totally not fair at all.

4: Joanne needs to realize we are retailers not manufacturers our service includes testing the products to be original, provide customer support and if any rare manufacturing glitch is caught then to fully cooperate with the customer to solve it in the best way possible.

So, yes again this is a 100% unfair review. Rest audience can judge better.

Noté 5 sur 5 étoiles

Excellent

Excellent, and great value! Even when there was a small issue with a product they sorted it brilliantly within minutes!! Highly recommended.

30 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service and products

A really fantastic and easy to use website. I had a minor issue that was sorted the same day with impeccable customer service and I’m really impressed with the variety of products on offer. Big thank you x

21 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Great Customer Service

Once again, Buzz Vapes goes one step above. I recently received my order & just got round to opening one of the R & M vales, which unfortunately did not work at all. I emailed Buzz vapes with a picture & without hesitation they emailed me back with a voucher to take off my next order. As a regular customer this has happened once before & they did the same thing. Highly recommend Buzz Vapes!

18 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Would highly recommend this company

Have had good service. Last order we made I had a vape missing and they responded very promptly providing me with a code to order it again for free with free shipping (So I didn't have to pay for it again after already doing so) Would highly recommend this company.

15 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Been ordering from BuzzVapes every…

Been ordering from BuzzVapes every month now since like oct2023, their customer service to professionalism in any queries, to delivery questions is always spot on.

Recommend a few family members also and cant fault anything they do as a business.

Keep you the good work BuzzVape team 👍

7 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Great service and quick delivery

Great service and quick delivery. Received 6 faulty vapes, send them an email and straight away received a voucher worth six vapes and free delivery. Defo the best vape online shop in uk.

31 janvier 2024
Avis spontané

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