IF I COULD GIVE ZERO STARS I WOULD. Ordered from this company over 4 weeks now, my order was never sent, support doesn't answer any emails. The owner and brand page are active and have ignore... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Experience was fantastic!! The quality is top tier and clearly not mass produced fast fashion. Lead times were stated when ordering and nothing came as a surprise. Any negative reviews seem to co... Voir plus
L'entreprise a répondu
Bought my first henley from them, ordered on Jan 2nd got it by Jan 4th, the quality is great, I own a few Henley’s but the fit of this and the fabric is amazing. Super soft and I believe this shirt... Voir plus
L'entreprise a répondu
The quality and the fit from this brand are amazing! David and his team definitely know what they’re doing when it comes to fit and style of the clothing he produces. Will definitely be purchasin... Voir plus
L'entreprise a répondu
3,1
Moyen
50 avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Never got items, ghosted, and had to refute via Bank
Similar to other people here, I ordered items around October'25 and never got the items. Had many back and forths with what seemed like several people from their "customer service" department about why the shipper they use (Purlator) keeps reporting that I denied the package when I see on tracking that it never made it to my city. BDK reps made me handle all the conversations with THEIR shipping partner as to why my package is getting shipped to another state, and it got a point where I also started getting late fee invoices from USPS (which led to having to listen to 2+ HOURS of USPS hold music on the phone because I had to refute the charge). After three months of this kind of bull**** (as I write this in Jan'2026), I requested a refund from the BDK and was ghosted. It's almost laughable. While I've ordered at least many items from them in the past five years without issue, something has changed ever since their more cowboy rebrand, and I'd avoid ordering from them if you live outside Canada (where they're based). Unless you really enjoy waiting on hold, emailing shipping companies and doing the customer service part of the job for a company as the customer. Also want to mention that in my like 30 emails between BDK "customer service" they never apologized, offered any incentive, or took a single ounce of accountability.
8 janvier 2026
Avis spontané
Réponse : BDK
Hi, David Kollar here
I’m genuinely sorry you had to go through this. Reading your experience is frustrating, and honestly, it’s not acceptable. You should never be put in a position where you’re doing the work of our customer service team or chasing shipping carriers on our behalf. That responsibility is on us.
The situation you described with the shipment being misrouted and repeatedly marked as “delivery denied,” despite never reaching your city, should have been handled directly by our team with the carrier. You should not have been left to deal with Purolator, USPS, late fee notices, or hours on hold. On top of that, being ghosted after requesting a refund is completely unacceptable, and I take responsibility for that.
I also want to acknowledge what you said about accountability, you’re right. At a minimum, you should have received a clear apology, ownership of the issue, and proactive resolution. We failed there, and I’m truly sorry.
You’ve supported the brand for years, and it hurts to read that this experience has changed how you see us. I built this brand on quality, transparency, and taking care of people, and this situation does not reflect the standards I expect for By David Kollar.
Over the past few months, we’ve identified serious breakdowns in our customer service and fulfillment processes, particularly for international orders. In response, we’re bringing operations back in-house in 2026 so communication is handled directly by our team, shipping is faster and clearer, and issues like this are addressed immediately, not after months of back and forth.
If you’re open to it, I want to make sure your case is resolved properly. Our team will be reviewing your order and prior correspondence so we can address the refund and close this out the right way.
Thank you for taking the time to share this. Even when it’s hard to read, feedback like this matters, and I’m sorry we gave you reason to feel this let down.
Thanks again for holding us accountable, I don’t take it lightly.
If you can, please email our customer service team, and mention I sent a message on Trustpilot so they can prioritize your inquiry.
David Kollar
I’m really disappointed with my…
I’m really disappointed with my experience.
I placed an order with this company and went over four weeks without receiving a single response to multiple emails asking for an update. During that entire time, there was no communication whatsoever. Eventually, the order did arrive, but unfortunately it only led to more frustration.
The items I received were not David by Kollar branded, despite that being what was advertised. The shirts themselves appear to be generic, poorly made, and very low quality — nothing close to what was depicted on the website.
Since receiving the order, I’ve been trying to initiate a return and request a refund, but once again, I’m being completely ignored. Emails regarding the return have gone unanswered, just like before the order arrived. The brand and owner remain active on social media, yet my messages continue to be ignored.
Order #4062
At this point, I’m left with no option but to continue disputing the charge with my bank. I’m still open to resolving this directly if the company can provide a clear response and instructions for returning the items, but the lack of communication at every step has been extremely disappointing.
I genuinely hope others have a better experience, but based on mine, I would urge caution.
26 janvier 2026
Avis spontané
Réponse : BDK
Hi Nick, David here.
I’m genuinely sorry you had to go through this. Being left without a response for weeks is beyond frustrating, and that’s on us. You should never have to chase a brand for basic communication, especially after spending your hard-earned money.
I also hear you on the items you received. Just to clarify, what arrived is BDK, but it came from a different factory than our main production partner, so the packaging/branding presentation can look different. That said, the quality should still feel like us, and based on what you’re describing, we missed the mark. I’m so sorry about that.
I’ve already checked in with our support team and they’ve located your email for Order #4062. They’ll be replying shortly so we can get this resolved properly for you. If you’re able, replying with a couple photos helps us tighten this up immediately on our end.
If you’ve been following us since 2011, you'll know I’ve always cared deeply about quality, fit, and taking care of people. It honestly hurts to read this because it’s not the experience I want anyone to have with our name on it.
In 2026, we’re bringing operations back in-house so customer service is faster, shipping is back to 2–3 business days max, and the quality is exactly what you’ve always known us for.
Thank you for calling it out and giving us the chance to make it right.
David Kollar
Pros and Cons
Pros:
I bought a graphic tee and pleated trousers The material is decent, although the trousers a bit stiff and the shirt a little more cropped than I would like as a 6' 3" individual, but I am happy with the appearance of them overall. I felt the price was reasonable for what it was.
Cons:
Horrible communication in advance regarding expected shipping times and duties. I bought these items in October and it was never conveyed that these were going to be pre-orders and not yet manufactured. Eventually they then put expected shipping dates onto their items following a few weeks after I purchased, but that felt misleading about when I could expect these items, especially when I had to move in 2 months after purchasing. I finally received the items end of December, so it was quite a wait.
Additionally, I am a US citizen, so it is pretty understood that items from other countries are facing extra duties/tariffs at this time. With most other companies I've ordered from over seas, they usually cover the duties still, or will calculate duties at checkout and apply them to your total cost and pay for it right then and there. BDK did not cover the duties (which is fine), but never conveyed that duties would be passed on to me, which resulted in a surprise bill. Again, I understand I may have to pay duties, but at least calculate that into checkout or put it somewhere in the description of the checkout to expect a bill. I find this deceptive and more of a mindset of making the sale and moving onto the next customer versus trying to maintain repeat customers.
Also it's annoying that David will state on social media they will not be running black friday sales, only to then raise prices from a $60 shirt to $90 and then give it a 50% discount to $45 just to make the appearance someone is getting a good deal, lol.
I've been buying from Kollar since 2019, but the communication aspect of this company has been very frustrating. I will give them one more try on a future drop, but otherwise I'll probably buy from other similar brands such as Cole Buxton, Duke + Dexter, etc.
18 octobre 2025
Avis spontané
Réponse : BDK
Hi Trevor
First off, thank you for the fair review, and more importantly, for sticking with us since 2019. I’m genuinely glad you liked the overall look of the tee and pleated trousers. I really appreciate the specific feedback on fit, especially at 6'3", that helps us with the future fits
Now for the bigger issues, you’re right. Our communication around pre-order timing and shipping expectations was not clear enough, and that’s on us. If you purchased in October, planning around a move, you deserved transparent dates and consistent updates, not changes after the fact. I deeply apologize that we made that stressful for you
On duties/tariffs, I completely understand your point. Even if duties are the customer’s responsibility, it should never be a surprise. We should have made that crystal clear at checkout and in the order confirmation so you can make an informed decision. That’s a miss on our end, and we’re actively tightening that up with a feature that will calculate the duties and taxes and even gives the option to prepay, which will make the delivery time faster.
On the Black Friday pricing comment, I hear you. I get how that looks, and the last thing I want is for anyone to feel like we’re playing pricing games. I take that feedback seriously and I’m going to be more mindful about how we communicate promotions and pricing so it stays transparent and consistent.
If you’re open to it, email us at support@bydavidkollar.com with your order number and mention this review. I’d like to make this right in a tangible way, whether that’s a partial credit, shipping support on a future order, or something that feels fair based on your experience.
In 2026, we’re bringing operations back in-house to clean up customer service response times, keep shipping speeds tight (2–3 business days max), and make sure the quality and customer experience is exactly what you’ve known us for.
Thanks again for holding us accountable, I don’t take it lightly.
David Kollar
AVOID, DON'T GET SCAMMED
IF I COULD GIVE ZERO STARS I WOULD.
Ordered from this company over 4 weeks now, my order was never sent, support doesn't answer any emails. The owner and brand page are active and have ignored my direct messages and comments under posts (but have replied to comments shortly after mine). I can't believe this is how people do business, AVOID AVOID AVOID. I'll be disputing this with my bank and getting my money back.
Order 4072
As for your response, until I get some actual update on my order your words mean little to nothing! If I dont get some kind of concrete evidence of an order being shipped then I have no interest in your bullshit and will be continuing with the dispute process with my bank.
You guys are criminals...
16 janvier 2026
Avis spontané
Réponse : BDK
Hi Jason WIllis, not sure if this is a fake account, but we tried to look your name up on our shopify store and nothing comes up. What is your order number so we can see the status of your order and whats happening. Sorry for your experience, let us know thanks! We are here to help. We are 100% not a scam, we been in business for years, we hope this one experience does not make you judge the brand entirely. Again we apologize for the confusion and we would love to help you please send us your full name , email or order number so we can contact you.
Second Update - Hey we just refunded your order, your money should be back in your account in the next few days. It seems your order was not tracked properly on our system , it was actually sold out by 1 piece and i believe our team was trying to see if we can find a pair for you thats why it took so long but we think its best you take your money back for the trouble we have caused and i apologize our customer service not getting back to you they were waiting for information on our side before responding. We apologize for the trouble, we have fully refunded you.
Do not order from here
Do not order from here! ByDavidKollar is a complete scam.
I ordered several of their shirts as a Christmas gift on November 28. I paid for shipping (4 days) and it did not arrive until January 8 after many messages to their incredibly unhelpful support staff.
This company is completely incompetent and had the nerve to message "Thank you for your message, and I apologize for the delayed response. I was on holiday for the Christmas period, which caused a short delay in getting back to you." Do they not realize that these were Christmas gifts that were a month late?
When the package finally arrived, UPS demanded a payment of $47.69 USD in import taxes/duties plus a $15.00 USD UPS surcharge, for a total of $62.69 USD!! None of this was stated when I purchased the product and I had already paid $14.92 for shipping. Clearly David Kollar has absolutely no idea what is going on.
I requested a refund multiple times and they finally said: "If you prefer not to pay the import fees, you may refuse the package. Once it is returned to us and received back at our warehouse, we will issue a refund for the order (excluding original shipping costs)."
What a joke. I disputed the transaction with my credit card company and got my money back. Trust me... it is not worth the hassle and frustration. A total sham of a business.
28 novembre 2025
Avis spontané
Réponse : BDK
Hi Michael,
We can 100% confirm we are not a scam we been in business for years, and have shipped thousands of customers over this time period. The duties fee are listed as you checkout on our website that duties may apply, as we are in 2026, with the new trump rules duties is almost mandatory for all brands at this point. We are not making money from the duties. We apologize again for your trouble, if you contact us we can see if we can minimize some of the fees for you. Support@bydavidkollar.com
Thanks again!
First time customer
This was my first time ordering with them, bought some stuff for my husband and it finally arrived
The trousers fit perfectly, and the graphic tees are very comfortable. Looking forward to buying more in the future
9 janvier 2026
Avis spontané
Réponse : BDK
Hey Jenny, thanks for giving us a try. Happy everything worked out for your husband, especially the fit.
Order never came and they lied about ever sending it out
Order never came. I fist ordered on the 19th of November then a week later contacted them and they said because of Christmas they’re having shipping delays. A month later the said they had an issue with the batch and had to order a new batch and the will ship out. Another 3 weeks and I had to contact my bank to get a refund. They email me after my bank refunds me saying your order has been delivered and send me a random tracking address of an order that has been delivered to a random address in the United States whilst I live in the UK. For some reason they sent another email along with it where another customer was having the same issue and the also sent him the random tracking email with the random address. Huge violation of data privacy laws as they sent me the whole thread between the other customer and then and his address and personal details were in that thread. So random but just goes to show how unprofessional and scammy this business is.
7 janvier 2026
Avis spontané
Réponse : BDK
Thanks for sharing this. What you’re describing is not acceptable, and I want to directly address it.
Regarding your order experience:
- You ordered during peak Black Friday and holiday production when we experienced delays and a defective batch on one of our manufacturing runs. That’s context, not an excuse.
- You should not have had to chase updates for weeks. That’s a breakdown on our side and we take responsibility for it.
Regarding the tracking email:
- If you received a tracking link that did not match your region, that was an operational mistake. We do not reroute orders to random addresses, and that tracking number was not linked to your order. It should never have been sent to you.
On the data privacy issue you mentioned:
- If another customer’s info was included in an email chain, that violates our internal standards and policies. We have already audited our support tool, implemented new privacy protocols, and re-trained support to avoid thread forwarding or exposure of personal data.
This situation shows we need to keep improving our communication and systems, and we are doing that.
For clarity to anyone reading:
- We are a small independent label, not a large corporate logistics operation. When mistakes happen, they are operational issues, not intentional or “scam” behavior.
- The customer received a refund through their bank, and we respect that outcome. No one should feel stuck or ignored.
If you’re open to it, we’d like to confirm your details are fully removed and handled correctly. You can reach us securely at support@bydavidkollar.com
Thanks again for bringing this to our attention. It’s how we fix things properly.
I’ve bought several items from this…
I’ve bought several items from this store for my boyfriend and have always had a good experience. Shipping was timely, the quality is great, and the style and fit were exactly what we expected. Would order again.
28 novembre 2025
Avis spontané
Réponse : BDK
Hey Margaret, thank you! Really glad everything’s been consistent for you; shipping, quality, and fit. Appreciate you shopping with us 🙏
Great shirt addition to my rotation!
Bought my first henley from them, ordered on Jan 2nd got it by Jan 4th, the quality is great, I own a few Henley’s but the fit of this and the fabric is amazing. Super soft and I believe this shirt is made in canada which makes it even better. Will def buy again!
Side note met David kollar once at an event, ended up trying his shirt, solid dude, super nice and will be supporting the brand for the next drop.
2 janvier 2026
Avis spontané
Réponse : BDK
Hey Alex, appreciate this a lot. Glad the Henley got to you that fast and you’re loving the fit and fabric. Thanks for the support, see you on the next drop 🙏
Réponse : BDK
Hey Raja, love hearing that. Glad the tank fits great and the experience was smooth 🙏
Good fit and quality & fast shipping
I bought these as a gift for my brother for Xmas and the whole experience was smooth. Shipping was faster than expected and they arrived in perfect condition.
He’s worn them a few times already and they fit him really well. Both at very laid back events but also at more slightly formal ones as well. Overall, a great purchase and an easy gift option.
19 décembre 2025
Avis spontané
Réponse : BDK
Hey Geleen, love this. Thanks for grabbing it as a Christmas gift, and I’m glad everything arrived quick and in perfect condition. Even better that he can dress it up or down 🙏
The quality and the fit from this brand…
The quality and the fit from this brand are amazing!
David and his team definitely know what they’re doing when it comes to fit and style of the clothing he produces.
Will definitely be purchasing more from this brand, the collections and the marketing he does to roll out the clothes are also fantastic!
Cop the barrel fit pants and the Henley shirts! They are a must have in your wardrobe
29 décembre 2025
Avis spontané
Réponse : BDK
Hey Daynon, thank you! Love hearing that. More coming soon, and I’m glad those Barrel Fits and Henleys are hitting for you 🙏
Réponse : BDK
Hey Malcolm, thanks for the love and the long-time support.
Black Friday sale
during black friday i bought 4 vintage graphic tees, love the fit and fabric. I can tell they put a lot of attention to details. I got my order around 5 days after ordering.
26 décembre 2025
Avis spontané
Réponse : BDK
Hey Jose, love hearing that. Vintage graphics are a fave, glad the fit and fabric hit and shipping was smooth. Appreciate the support!
Fast Shipping
Products where amazing, ill 100% shop back here.
Everything fit to size and the shipping even came in a day early
2 janvier 2026
Avis spontané
Réponse : BDK
Hey Joe, love to hear that. Thanks for the support, see you on the next drop!
I got my sunday cotton denim in 4 days…
I got my sunday cotton denim in 4 days and they fit great. I choose the size after confirming with the customer service and they did a great job in helping me.
2 janvier 2026
Avis spontané
Réponse : BDK
Hi Ali,
Thank you for taking the time to leave this, it genuinely means a lot. I’m really happy to hear your Sunday Cotton Denim arrived in 4 days and fit great, and I’m glad our customer service team helped you lock in the right size.
Fit is everything to us, so hearing that you’re happy with how they wear is exactly what we aim for.
In 2026, we’re continuing to clean up customer service response times, keep shipping speeds fast (2–3 business days max), and make sure quality and consistency stay exactly as you know it.
Appreciate you for the support.
David Kollar
Outstanding quality and transparent process!
Experience was fantastic!! The quality is top tier and clearly not mass produced fast fashion. Lead times were stated when ordering and nothing came as a surprise.
Any negative reviews seem to come from people expecting instant shipping or not understanding how international orders work. Delays during busy periods happen and customs fees are set by your country not the brand. That’s not new or unusual.
Customer support responded when I reached out for a size change after ordering and everything arrived as described!! If you want cheap and fast this brand isn’t for you!!! If you care about QUALITY and design ordering from David Kollar is absolutely worth it every time!!
4 janvier 2026
Avis spontané
Réponse : BDK
Hey Miguel. We appreciate you big time. Quality is always the priority over “cheap and instant,” and I’m glad you had a smooth experience and that we could help with the size change. Thank you!
Réponse : BDK
Hey Noor, love to hear it. Thanks for the support!
This is the best clothing I’ve ever…
This ist he best clothing I have worn. I been shopping with them since 2021 and have not looked back. They don’t drop as many drops as I want to but when they do it’s always the highest quality. The shipping I heard was bad but I think they were using an old fulfilment centre from what I saw in the group chat, but when I ordered I got mine in 3 days so I think they changed there shipping providers. Overall very happy with my experience.
3 janvier 2026
Avis spontané
Réponse : BDK
Hey Ronnie. Appreciate you a ton for supporting since 2021. We don’t drop super often, but we really try to make every release worth the wait. And I’m glad shipping was quick for you, we’ve been making big improvements there.
Always comes through with great quality…
Always comes through with great quality fit and style.
6 janvier 2026
Avis spontané
Réponse : BDK
Hi Tommy, appreciate you 🙏
Quality, fit, and style is the goal every time!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.