It is not sensible to repeat reviews of the same dishes and service every month, unless there is a sudden exception. Ruby's frozen meals are until now always of the same consistent quality amongst the... Voir plus
L'entreprise a répondu
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Yummy home made meals - recently had my first delivery. Very efficient delivery. Just been reminded by my husband to order another chicken pie for him.
L'entreprise a répondu
Absolutely excellent, every one i tried. Especially loved the fish pie, beef bourginion and Thai green chicken curry, but would be happy to reorder all of them. Delicious. And some were even microwave... Voir plus
L'entreprise a répondu
Food is great but the containers and particularly the film top are useless and make alot of mess. Even worse when you have to open and stir partway through then try to recover
L'entreprise a répondu
À propos de l'entreprise
- Fabricant de produits surgelés
- Fabricant de produits alimentaires
- Producteur de produits alimentaires
- Fournisseur de produits alimentaires
- Magasin de produits surgelés
- Livraison de repas à domicile
Écrit par l'entreprise
Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.
Coordonnées de contact
2 McNicol Drive, NW107AW, London, Royaume-Uni
- feedback@byruby.co.uk
- byruby.co.uk
4,6
Excellent
2 k avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de byRuby
Hello Bob,
Very sorry to hear that you didn't have a good experience. I will drop you an email on this.
Best,
Milly
My first order did not arrive and they…
My first order did not arrive and they kindly replaced it.The food is healthy and delicious,I am going to increase my order as I am having chemotherapy and find the meals appetising whilst my appetite is reduced,I just wish there were more vegetarian options .
16 octobre 2025
Réponse de byRuby
Hello Sandra,
Thank you so much for your review and i'm delighted that we are managing to help you eat well during a difficult time. Great feedback re. vegetarian dishes, I will bear this in mind as we develop our recipes.
Milly
Delicious and high quality meals
Delicious and high quality meals. Great customer service
16 octobre 2025
Réponse de byRuby
Hello Hannah,
This is wonderful to hear, thanks so much for the review!
Delivery was a gift and it was a week…
Delivery was a gift and it was a week late. Only organised when I chased it. Three "please review us" emails is too many.
9 octobre 2025
Réponse de byRuby
Hello Andrew,
I'm very sorry for the lateness of your order but delighted that you got it in the end. Apologies for the frequency of the review requests, I will be sure to look into this.
Milly
Réponse de byRuby
Thank you Sheila, delighted you've enjoyed the food!
Réponse de byRuby
Hello Brian,
Thank you for your review and I'm sorry to hear that the ByRuby meals weren't to your taste. I would be grateful of any other feedback. I will drop you an email on this.
Thanks!
Milly
Delicious veggie meals!
3 octobre 2025
Réponse de byRuby
Hooray! That's great to hear, thanks so much for your lovely review
Great company
I contacted byRuby customer service and got a prompt and very helpful response. I subsequently placed an order and was really happy with the easy delivery, tasty food and eco-friendly packaging!
18 septembre 2025
Réponse de byRuby
I am so delighted to hear this, thank you so much for taking the time to review
Great freezer food
Great variety of meals easily stored in the freezer. Very handy to be able to cook from frozen. The dishes are tasty and not too salty. We're repeat customers!
18 septembre 2025
Réponse de byRuby
Thank you so much for the lovely review, delighted that you have enjoyed the food
Very good service
Very good service
Well packed and delivered pretty quickly
Very enjoyable food
Not really a criticism just didn’t realise the prepared meals need freezing
Overall not bad at all !
18 septembre 2025
Réponse de byRuby
Sorry to hear that you didn't realise the food was frozen. We are massive advocates in order to lock in all of the goodness and flavour. Many thanks for taking the time to review
Great gift thank you
18 septembre 2025
Réponse de byRuby
So pleased you enjoyed the food, that's great to hear
Really wanted to like the fish pie
Really wanted to like the fish pie as the ingredients sounded lovely; what a disappointment; it was dry and not very flavoursome
Had the bourguignon and a thai tonight and they were delicious so think the pie may have been a slip
12 octobre 2025
Avis spontané
Réponse de byRuby
Hello,
Many thanks for your review, I really appreciate you taking the time to contact us. I'm very sorry to hear that you have been disappointed by our fish pie, it does not sound right at all.
I have sent you a 'request for information' via Trustpilot but if you could kindly email feedback@byruby.co.uk, we can try and get to the bottom of what has happened here.
Very best wishes,
Milly
Réponse de byRuby
So lovely to hear this, thanks so much Linda. Delighted that our food is helping whilst you are ill. Very best wishes, Milly
Tasty home-cooked style meals…5,stars !!!
By Ruby meals are always so flavourful and tasty and have that lovely home cooked taste. There is a wonderful selection of meals using the finest quality ingredients and the best bit you cook them from frozen but they don’t taste like any other frozen meals. Simply wonderful and so quick and economical. Five stars !!!
12 septembre 2025
Réponse de byRuby
Hello Jan,
Many thanks for your lovely message, it's great to hear you've enjoyed the food. We try really hard and cook just like you would at home so it's lovely to hear that you feel they taste home cooked.
All the best,
Milly
I and I’d living on my own after a…
I and I’d living on my own after a stoke and the food is excellent
12 septembre 2025
Réponse de byRuby
Hello Neil,
Many thanks for your kind review, I'm delighted you are enjoying the food, particularly during your recovery.
Very best wishes,
Milly
The food I have tried was very good if other mes are as nice I shall definitely order again. lareas nice s are as nice i shall be well satisfied, definitely going to order again
The food I have tried was very good if other meals are as good I will be very happy with
11 septembre 2025
Avis spontané
Réponse de byRuby
That's wonderful to hear Hazel, many thanks for your lovely review, I hope you continue to enjoy the food. Milly
Amazing Quality
I have been amazed at the consistency of quality whilst I’ve sampled all the meals in my first order. Seriously tasty and quality ingredients. I don’t use ready meals every day, they’re more of a standby but I can’t wait to place another order.
1 octobre 2025
Avis spontané
Réponse de byRuby
Hello Brenda,
Many thanks for taking the time to review, I am delighted that our food is making your life that bit easier and more tasty!
Milly
Enjoyed all the meals
Enjoyed all the meals - especially the tarragon chicken and the macaroni cheese. Really appreciate the meals for 1 - so much gets wasted when buying some items that come in double portions. Can I suggest the currys are labelled to indicate 'hotness' - other companies use 1, 2 or 3 chilli peppers. Also will you be extending your range?
6 octobre 2025
Avis spontané
Réponse de byRuby
This is so lovely to hear, thank you very much. Good point on the curry labels, we are in the process of updating these details on pack.
Réponse de byRuby
Delighted you've enjoyed the food, thanks so much for letting me know!
Réponse de byRuby
Hello John,
Thank you very much for letting us know. Pies can be very controversial - raised vs. puff, it's a tricky decision. My parents would always make puff pastry pies when we were children made with leftover chicken from a roast with leeks and bacon, topped with puff pastry, hence why our pie is how it is. I hope you enjoy the rest of the range
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