Nightmare cancelled flight, still no money months later,repay flight
I booked two tickets through FlightNetwork for €754.60. The flight was cancelled, and FlightNetwork’s own support acknowledged that the trip was impacted. They also acknowledged my refund request by email and said it was still being processed.
Months later, I still have not received the refund. I had to pay an extra additional €2687.86 in order to fly back home due to flightnetwork negligence.
The worst part is the lack of clear communication.
After the cancellation, I had to contact support repeatedly and was mostly transferred, told to wait, or given no useful update. Because there was no clear help or response, I had to book another airline, pay for transport, accommodation, food, and extra costs while travelling with my mother, who was recovering from an ankle fracture.
The original cancelled booking was €754.60, but the situation created an additional €2687.86 in expenses. In total, this caused serious financial damage and I had to borrow money.
I am not able to verify whether the airline refunded FlightNetwork or whether FlightNetwork is still waiting. That is exactly the problem: the customer is left stuck between the airline and the booking site, with no clear accountability.
Based on my experience, I would not recommend FlightNetwork, especially for important trips. Saving a small amount by booking through a third-party website is not worth the risk if something goes wrong.